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Promotions, events & changes - oh my! Here are 3 ways you can shake things up to boost your bottom line before year's end.
Okay... data IS a four-letter word. But it's not a bad one! It's actually your pharmacy's most valuable tool. Are you making the most of it?
November CLIMB is all about 8112: the new digital couponing standard taking independent retail by storm. But what does it mean for pharmacy?
RMS is celebrating 25 years in pharmacy point-of-sale! 🎉 Here are 3 things that best define who we are, where we've come from, and where we're going.
Learn more about the core DISC personality types, what shapes our personality, and the strengths each personality type brings to the professional...
The most prepared of us can feel overwhelmed with professional and personal obligations. Preparation can help you through the season with less...
With cold & flu season ramping up, we're rewinding CLIMB to share our best tips for building a strong vaccine program in your pharmacy.
Helping patients navigate Medicare Open Enrollment creates value, builds relationships & improves customer loyalty. Here are some key concepts for...
Effective delegation is essential for good leadership and can help you reclaim valuable time in your day. Learn the 10 steps to delegation success.
Walt Disney undoubtedly set the gold standard for creating a magical guest experience. Here's how you can channel Walt to create magic in your...
How do you put a stop to overpaying for credit card processing? The answers to these commonly asked questions might hold the key.
Here are 4 big pharmacy trends we heard about most from the amazing pharmacists, owners, & pharmacy managers we connected with at this year's shows.
Here are some major ways a bigger investment in pharmacy point-of-sale can give you better returns in the long run.
Have you ever wished you had more time in the day? Or more time to get to the things you love doing the most? It's possible with better time...
The latest change in the coupon industry might just be exactly what you need.
Wondering if your point-of-sale system has the invisibility superpower? Check out these criteria to find out.
Are you a new pharmacy owner, or someone looking to purchase/sell your pharmacy in the near future? This CLIMB episode is for you!
Retail Management Solutions announces the deployment of new capabilities that will enable their retail customers to accept AI 8112 digital coupons.
Here’s a quick refresh on some strategies and resources you can use to prep, schedule, and navigate this year’s shows.
Summer vacations will soon be in full swing. Here are some quick tips to get your pharmacy summer ready!
Flu shot clinics are a great way to support your community, build relationships & grow your pharmacy. Here are some secrets to a successful program.
Point-of-sale is a key tool for increasing profitability & improving cash flow. This infographic shares 5 easy ways to use your POS system for...
Are you maximizing your POS? Here are some things our most successful customers do to get the most value from their RMS system.
Marketing is a business necessity but it's not in everyone's wheelhouse. That's why marketing agencies exist! Here's how they can help you succeed.
For every facet of the customer experience, there are multiple ways to make it amazing, one being point-of-sale. Here’s how.
Meet Pharmaself24, a flexible solution for pharmacies looking to offer more convenient pickup options for their patients.
Organizational change can be difficult for your staff to adapt to. Here are 3 ways you can help ease their pain and make the transition painless.
Sales aren't at the core of pharmacy business. But that knowledge doesn’t always get applied to the products and services available to the industry.
In pharmacy, marketing spans many different categories far beyond traditional advertising.
RMS has announced the launch today of a new suite of products built for natural products retailers and grocery stores.
The only way that loyalty programs become revenue generators, not cost centers, is when you create a multi-faceted program built from these key...
One question we pharmacies is why they are looking for new POS. There are a variety of reasons, but most of them distill down into one of these...
Are you placing a surcharge on credit card transactions? Many retailers have added surcharges to combat credit card fees. Here's what you should...
Here are 5 quick tips on how to better manage your cash flow woes and reduce your financial stress using your point-of-sale system.
What are common things that waste your time & destroy your productivity? If you’re not sure where to start, here are some easy “To Don’ts” to think...
For a clearer picture of the opportunities, changes, and challenges pharmacies can anticipate this year, we went to the one and only, Dr. Lisa Faast.
See why this one, most important feature of point-of-sale can change the way your pharmacy does business for the better.
Start your pharmacy off on the right foot this year with these 3 point-of-sale inventory and reporting tips.
Help your patients meet their health and wellness goals. These strategies can help your pharmacy start the year with more traffic and sales.
We are grateful for our amazing customers and appreciate the opportunity to help pharmacies grow with point-of-sale this holiday season - and every...
A well-implemented vaccine program can drive business, elevate patient care and grow your bottom line. Here's how.
'Tis the season to run some sales and close out the year strong! Here are some tips for making your promotions successful this holiday.
It's time to implement some time-saving, efficiency-improving processes in your pharmacy. Learn about 2 new point-of-sale based options from RMS.
Charitable giving is a great way to give back to the community that supports your business, create good will and drive traffic to your pharmacy.
Is your pharmacy ready for Small Business Saturday this year? Here are some tips to make the most of the day.
Meetings are just as important in a pharmacy or retail setting as they are in a corporate environment. However, the logistics might be a little...
As we dive into winter, there are many considerations for your pharmacy to maximize profits and maintain great customer experiences. Here's our top 5.
Delivery is becoming less and less of an optional service for pharmacies to offer. What once was convenience will now be considered essential.
How does retail product placement influence consumer buying habits? Check out our deep dive into the psychology behind it.
The fear of missing out is real when choosing the right clinical services for your pharmacy. Here are some FOMO-busting tips to ease the process.
The overall health of your business relies on the mental wellbeing of you & your team. Prioritize mental health in your pharmacy with these 5 tips.
Severe weather can impact your pharmacy operations at any time. The winter season is a good time to evaluate what preparedness plans you have in...
Learn how to project a professional and reliable image by keeping your shelves and displays clean, neat and well stocked.
Is your pharmacy's image drawing customers in or scaring them away? Here are some key factors you should be paying attention to.
No one wants total chaos. But the sweet spot where a business really thrives is right at the edge of chaos. The edge of chaos is where the magic...
Summer = out. School = in. Is your pharmacy ready? Use these tips to make your pharmacy a destination this back-to-school season!
Embracing your pharmacy's front end opens the door to making your pharmacy a true destination.
How can you tell if your POS is good enough? Here are some of the most common reasons pharmacies make the leap to implement an RMS point-of-sale...
How do you get out of the rut and find the motivation you need to act on great inspiration? Here are 4 of our favorite motivational tips.
There are a lot of great resources for pharmacy businesses. Which is great. But where do you start looking for the next best thing to help you grow?
Want to help customers find your pharmacy when they search for stores or products near them? Pointy from Google might just be your solution!
Here are 3 of the top trend-conscious takeaways to help you narrow your focus at this year's upcoming pharmacy industry conferences.
Make the most of your time at trade shows this season. Use this handy checklist to prep, schedule and navigate each show.
Pharmacy has evolved dramatically over the years, with the present market being the most competitive yet. How are successful pharmacies adapting?
A drug-induced nutrient depletion program adds immense value for your patients and to your bottom line. Here's why you shouldn't be afraid to start...
If you're thinking about a new pharmacy POS, it can be hard to know you’re making the right decision. Use these 10 steps to choose your best system.
A successful delivery program relies on more than prescription sales. Make a plan to keep delivery useful, efficient and, if at all possible,...
If your front end never changes, your front end isn’t going to reach its potential. The products you carry should be specific to customer needs.
If you’re on a quest to expand your non-prescription revenue, remote patient monitoring should be on your short list of pharmacy-based services.
Regardless of pharmacy size, location and model, there are retail-based services that you can offer to improve patient outcomes and your bottom line.
For pharmacy professionals, wellness is not only care for self, but care for patients and teams.
It’s more important than ever to cultivate non-prescription revenue. One way to do that is through your front end. Another way is clinical services.
Do you have the right buying group relationship? With so many options out there, how do you pick the one that will offer your pharmacy the best...
Do you know who your top performing pharmacy employees are? More importantly, do you do anything with that knowledge?
Supplement recommendations are a great addition to patient care initiatives and create a customer experience that goes beyond in-pharmacy...
Return on investment (ROI) isn’t always easy to measure, but when you can you gain access to a whole new level of insight into your pharmacy...
Give spring cleaning a whole new meaning this year by refreshing a few key areas in your pharmacy.
How can you free up more time? You make changes to your most time-consuming activities that might just let you make better use of the time you have.
Are there areas of your pharmacy business that seem a bit out of your control? Change the narrative and turn a tidy profit with these tips.
There’s a difference between POS and pharmacy point-of-sale. Everybody has POS of some sort. A place to process transactions. Pharmacy POS means...
Many pharmacy industry experts have weighed in on Cost Plus Drugs to figure out what this new competition will mean for local pharmacies.
Pharmacy POS is valuable, but it should also pay for itself. Not just over the long term, but in measurable ways that you can see.
What should be on a receipt? There's a happy medium between a 5ft receipt and delivering the absolute minimum. Here are some rules for useful...
In person pharmacy industry events are back in 2022. Bringing with them lots of great opportunities to learn, network, and maybe even make some...
No matter how many SKUs you carry in your pharmacy, your front end can be a profit center if you manage it properly. The key? Never get too attached.
The pharmacy industry has seen rapid change over the past several years. One must adapt to stay afloat. Here are our best tips for doing just that.
Get excited; big things are happening in 2022! Here's a list of things we can't wait for.
Have you given up on your front end? Many pharmacies have, or are thinking about doing so. We're here to tell you why that's a mistake.
The world of credit card processing is full of crazy terms that probably make you scratch your head and wonder, 'Do I need this?' Here's what we know.
You don’t have to summit to succeed. We met with climber/physician Dr. Emily Johnston who gave us her unique take on failure and how she defines...
'Tis the season to be jolly...and prepared! Here's our short list to help get your pharmacy ready for the holidays.
Driving traffic to your pharmacy doesn't have to be gimmicky or spendy! In this blog, we discuss how to become a community destination this holiday...
Do you have a turkey working for you, hampering productivity and negatively impacting your company culture? Here's how to fix that.
Is your pharmacy ready for the holidays? Here are our top tips for getting your pharmacy ready to take on the crowds.
We've compiled our 7 best practices for implementing a stellar customer loyalty program in your pharmacy!
Whether your have an existing gift card program in your pharmacy or not, RMS' partnership with GiftYa can take gifting for your pharmacy to the next...
We’re celebrating a year of CLIMB broadcasts this month! After 12 episodes, we’ve curated a lot of great pharmacy content. Here are our top 10 picks.
Medicare Open Enrollment is right around the corner; is your pharmacy ready? We've compiled our top tips to set you up for success.
We know it sounds like the start to a bad joke, but you'd be surprised what these unlikely guests have to offer your pharmacy!
Drug-induced nutrient depletion counseling is a great way to boost your pharmacy's profits and improve patient outcomes. Here are our top tips for...
CPA and business coach John Marshall joins us to discuss his top metrics for pharmacy success, and how you can take action today!
With cold and flu season on the horizon, your pharmacy is about to be extra busy. Here are our top tips for making the most of your increased traffic.
Labor Day marks the end of summer, which means...winter is coming. And flu season. Here are some things you can do proactively to prepare.
Are you at a stalemate in your pharmacy? We've compiled our best solutions to get you out of a rut and push you to think outside of the box!
Our August CLIMB session covered success with transparent pricing models. Here are our favorite takeaways.
Implementing a customer-centric business strategy in your pharmacy is the key to long-term success. Here are 3 areas that it can positively impact...
When running a successful business, mo' money means fewer problems. Craig Robinson is here to give us his short list on long-term cash flow health.
Want more money right now? Here are our top 3 quick fixes to increase your pharmacy's profits today!
How much attention are you paying to your inventory? Chances are, probably not enough. Here are 5 essentials for managing your pharmacy's inventory.
Money problems? Don't sweat it. Here are some top tips from Lisa Faast on increasing your pharmacy's cash flow.
An often overlooked component of pharmacy management is product finelines. We've broken them down to make them easier to understand and implement.
Continuing the conversation on profitability, we've compiled a quick 3 ways you can increase your pharmacy's profits today!
Thanks to vaccines, Summer 2021 is shaping up to be a busy one. Is your pharmacy ready? Here's 3 ways you can prepare your pharmacy for the 4th.
Customer service is a central pillar of pharmacy success. Here are 4 tried and true strategies to kick-start your customer care program.
Getting your pharmacy online is more important than ever! But don't just take our word for it. Here are some relevant statistics that back us up.
A great team is built from the top down. We met with an industry expert to discuss how proper leadership and training can score you your dream team.
Will Call by RMS was developed with customer-centricity in mind. The best part? It's free for all RMS customers! Here are 4 reasons to love it.
May is Mental Health Awareness Month, so let's talk employee wellness. Here are some tips for ensuring your team is happy and healthy.
Our CLIMB webinar series is now available on the Pharmacy Podcast Network! Take CLIMB with you anywhere, so you can tune in on your time.
Profitability might be our favorite topic (aside from customer-centricity, of course). Here's a compilation of our best profitability CLIMB content.
How many times do you touch your inventory during your receiving and pricing process? We think it should only be once. Read on to see why.
You inspire us! That's why we created the CLIMB Ascenders Program. Together, we can recognize deserving individuals/teams and share their stories.
Having the right software, hardware & training can elevate your employee health, and your bottom line. Here's how to get started today.
In the market for new systems? Make sure you're not selling yourself short. Here are 4 things to look for when shopping for new technology partners.
Does the thought of inventory counting make your eye twitch? We feel your pain. Here are 9 ways you can use your POS to make the process seamless.
RMS' integration with TRC Healthcare makes counseling your patients on drug-induced nutrient depletion a breeze. Here are 7 reasons why we love it.
Now more than ever, pharmacies must have a plan in place to offset high prescription margins. Here are 7 tips to help you get started.
With these 5 tenants, we feel that every pharmacy can improve their profitability and customer-centricity. Here's why.
Private label OTC's have a higher profit margin over brand name, which puts more money in your pocket. Here are some tips on how to drive those sales.
Here are 3 areas to focus on as you expand your training programs with the goal of helping every employee excel.
Medication synchronization programs offer many benefits for pharmacy teams and patients. And while medication synchronization doesn’t operate...
One of the most important reports in the RMS system is the Sales & Profit Analysis Report. This is a valuable report for any pharmacy as it helps you...
Every pharmacy is a bit different. Some have large retail departments. Offering gifts, grocery items, beauty supplies and more along with their...
If I asked you to define what “growth” meant for your pharmacy business, what would you say? What would your definition of success be? What triggers...
So many activities and interventions that pharmacists perform every day are taken for granted. The fact is that every service a pharmacy offers has...
News of the polar vortex and its current condition has been circulating over the past several weeks along with forecasts for a potentially colder,...
Increasing sales is a tall order at any time. Today, it might be more difficult than ever before. That doesn’t mean your pharmacy profitability goals...
The resetting of a calendar year has always represented new beginnings. A time to jump start goals and resolve to make the next journey around the...
We’ve never had a holiday season quite like this. Or a year for that matter. And yet, one thing remains the same. Our customers and pharmacy friends...
This week, the first shipments of Pfizer’s Covid-19 Vaccine are on their way to destinations across the country and the first vaccine recipients are...
Many retailers get stuck in a negative cycle with their inventory. Storing seasonal goods for next year, ignoring product that isn’t selling, not...
2020 has offered so many challenges. Personally, and professionally, we’ve all faced situations that we never really could have planned for. Despite...
We are grateful. For the continued support of our RMS family. For the inspiration we receive daily from our wonderful pharmacy customers who show up...
This holiday season, traditions are going to look a bit different. Gatherings will be smaller. Families and friends more distant. Still, we try to...
Here are a few tips that make for a successful charitable giving program in your pharmacy.
The Holidays this year are going to be a little different. In the early days of November, we’ve already seen early “Black Friday” sales. Shopper...
More math. Less guesswork. Wouldn’t that be nice? Not complex mathematical equations. No graphing calculators or advanced statistics. But simple...
The concept of Work-life balance is tricky, to say the least. Work-life balance is actually defined as “the amount of time you spend doing your job...
Motivation can be a tricky thing. It’s not always easy to overcome inertia. To leave comfort zones behind and take a step in a new direction....
What does it mean to be “innovative” in pharmacy? For many it may bring to mind pioneering something new. To create something that’s never been done...
Last week, we talked about the concept of care in pharmacy. Something that every pharmacy has always had an abundance of. But even though care is to...
Care is at the core of every pharmacy. It takes countless forms and manifests in different ways throughout every customer interaction. This is what...
Change in business can come slowly or rapidly, but, eventually, all industries evolve to suit the new needs of their customer base. The same is true,...
Free space is a valuable commodity. One that many businesses don’t have. There’s only so much you can cram into any storefront. Pharmacies often must...
What was the last thing you climbed? Maybe it was a stepladder to change a lightbulb. Perhaps something a bit more ambitious while completing outdoor...
The last couple of weeks, our posts have been all about learning. Something which we take to heart here at RMS. Not just in training on our Pharmacy...
How do you disseminate information to your pharmacy team? Do you try to catch staff as you can? Have lengthy monthly or quarterly meetings where you...
One of the most important investments you make in your pharmacy is the investment in team. And not just because it’s expensive to recruit and train...
Every pharmacy has a brand. Whether it’s actively cultivated or created through general perception, your brand is an important part of your pharmacy...
Let’s face it. Any brick and mortar pharmacy deals with a constant elephant in the room these days. Or maybe two or three such elephants. The...
Last week, we talked about using Point-of-Sale Data in your pharmacy. Robust reporting and monitoring of key areas can tell you not only when you...
Sometimes, we are presented with obvious signs that action is needed. Like when the lawn transitions from slightly unruly to desperately in need of...
Drive thru and curbside have become bread and butter for pharmacies. As well as for all kinds of retail businesses. Even as stores begin to reopen,...
Personal connection has changed over the past few months. Long standing business practices had to be adapted to fit current situations. And what may...
The Time is Now At RMS, we have always thought of ourselves as a family, one made up not only of employees but also of our customers and business...
The sad reality is that, in the modern business world, retailers like pharmacies are prime targets for criminals looking to undermine digital...
If I said that many pharmacies are really busy right now, it would be a huge understatement. The word “busy” doesn’t even come close to describing...
It’s been a little over a month since the staff at RMS headquarters, along with a good portion of the country, transitioned to working remotely from...
There’s a scene in the movie, “The Incredibles 2” where Mr. Incredible is being defeated by his kids’ math textbook. Something to the effect of “why...
There’s no surprise that curbside delivery has been a popular topic over the past couple of weeks. We’ve worked with many pharmacies to get solutions...
Earlier this week, SIGIS members received a letter detailing changes to FSA, HSA and HRA product eligibility, resulting from the recently signed...
Last week I shared an article from Elements Magazine on the 9 things pharmacies should be doing in response to COVID-19. The article offers great...
Well, a lot has happened since last week. Last time I posted, I was sitting in my office at the RMS Headquarters. Today, I’m in my home office, on...
Disaster preparedness is something I’ve written about before. Mostly in the light of being as ready as possible for natural disasters, inclement...
This weekend was moving day for my family. After carefully packing, and organizing the day in my head 100 times, I felt like we were ready to go....
The last time you went shopping and received a paper receipt, what did you do with it? Did you carefully fold it, place it in your wallet for...
Mistakes are inevitable, and a part of life. All the practice and expertise in the world won’t stop you from hitting a wrong note every once in a...
Millions of people will tune in to watch Super Bowl 54 on Sunday. This year, it’s thought that 194 million people will watch the game, spending an...
In recent years, online streaming services like Netflix and Hulu have redefined the way many people consume entertainment. We’ve said goodbye to...
If you made any sort of big purchase, like a new car, or a new home, or even a new TV, you’d have expectations of how life after your purchase would...
Every week when I make the grocery list, I ask my kids if there’s anything they’d like to have around the house. There’s the inevitable list of snack...
It’s that time of year again where we’re all setting goals and thinking about what we could do better in the new year. In business, I wouldn’t...
Here are some tips to operate with a secure and compliant password policy in 2020.
T’was the week before Christmas, and all through the halls Everything was stirring, and RMS staff were bouncing off the walls. The break room was...
My kids have been asking me when Winter break starts since the day after Thanksgiving. When will their class party be? When do Uncle and Auntie...
I’ve got a full calendar for the last few weeks of December. Dinners with friends, a trip to the zoo for the annual light festival, picking up...
As a little girl, I used to anxiously await the Thanksgiving holiday, pestering my mother to get me to grandma and grandpa’s house as soon as I was...
If you were given a 1000 piece puzzle, how long would it take you to put it together? What about if you were given no idea what image you are...
Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to...
Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn’t have anything on the Holiday Season....
If you’ve talked with your credit card processing representative, or with anyone about credit card services in the last couple of years, it’s likely...
The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I’m often met...
Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I’ve barely got a grasp on Halloween and haven’t...
I Give up. Summer is definitely over. If the overnight low temperatures and early snow in the mountains of Washington State weren’t enough to...
If someone were to ask you if your pharmacy business could be replaced, what would you say? “Sure, just drop in any old pharmacy in this spot and my...
We can all think of negative customer service experiences. Times when a brand or company didn’t live up to our expectations or needs. It’s...
Here are a few tips for getting your own program started.
Labor Day weekend is a great time to review your disaster & severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in...
Every pharmacy is familiar with HIPAA. It’s a fact of doing business in the health care sector and is ingrained in your day to day processes and...