The RMS Blog

The RMS Blog | Retail Management Solutions
Front End

Grade and Optimize Your Pharmacy's Image

Is your pharmacy's image drawing customers in or scaring them away? Here are some key factors you should be paying attention to.

Best Practices

Is Your Pharmacy Adapting to the Edge of Chaos?

No one wants total chaos. But the sweet spot where a business really thrives is right at the edge of chaos. The edge of chaos is where the magic...

Best Practices

Fun with Pharmacy Front End

Embracing your pharmacy's front end opens the door to making your pharmacy a true destination.

Best Practices

Tips for Finding Content To Grow Your Pharmacy

There are a lot of great resources for pharmacy businesses. Which is great. But where do you start looking for the next best thing to help you grow?

eCommerce

A Pointed Look at Pointy from Google

Want to help customers find your pharmacy when they search for stores or products near them? Pointy from Google might just be your solution!

Best Practices

Pharmacy Industry Trends Worth Noting

Here are 3 of the top trend-conscious takeaways to help you narrow your focus at this year's upcoming pharmacy industry conferences.

Best Practices

Your Pharmacy Show To-Do List

Make the most of your time at trade shows this season. Use this handy checklist to prep, schedule and navigate each show.

Innovation

The Evolution of Pharmacy

Pharmacy has evolved dramatically over the years, with the present market being the most competitive yet. How are successful pharmacies adapting?

Best Practices

Avoiding the Pitfalls of a Static Front End

If your front end never changes, your front end isn’t going to reach its potential. The products you carry should be specific to customer needs.

Customer Care

Remote Patient Monitoring Questions Answered

If you’re on a quest to expand your non-prescription revenue, remote patient monitoring should be on your short list of pharmacy-based services.

Best Practices

Optimizing Clinical Services in Your Pharmacy

It’s more important than ever to cultivate non-prescription revenue. One way to do that is through your front end. Another way is clinical services.

Best Practices

Choosing the Right Buying Group Relationship

Do you have the right buying group relationship? With so many options out there, how do you pick the one that will offer your pharmacy the best...

Best Practices

When the Only Factor That Matters is Time

How can you free up more time? You make changes to your most time-consuming activities that might just let you make better use of the time you have.

Customer Loyalty

Luck Has Nothing To Do With a Pot of Gold

Are there areas of your pharmacy business that seem a bit out of your control? Change the narrative and turn a tidy profit with these tips.

Best Practices

Is Cost Plus Drugs Really the Big Bad Wolf?

Many pharmacy industry experts have weighed in on Cost Plus Drugs to figure out what this new competition will mean for local pharmacies.

Best Practices

What's Up With Pharmacy Receipts?

What should be on a receipt? There's a happy medium between a 5ft receipt and delivering the absolute minimum. Here are some rules for useful...

Inventory

Don’t Fall in Love with Your Inventory

No matter how many SKUs you carry in your pharmacy, your front end can be a profit center if you manage it properly. The key? Never get too attached.

CLIMB

Redefining Pharmacy Success

You don’t have to summit to succeed. We met with climber/physician Dr. Emily Johnston who gave us her unique take on failure and how she defines...

CLIMB

10 Great Pieces of Pharmacy Content from CLIMB

We’re celebrating a year of CLIMB broadcasts this month! After 12 episodes, we’ve curated a lot of great pharmacy content. Here are our top 10 picks.

Cash Flow

5 Takeaways on Pharmacy Cash Flow

When running a successful business, mo' money means fewer problems. Craig Robinson is here to give us his short list on long-term cash flow health.

POS

Simplified Finelines for Your Pharmacy

An often overlooked component of pharmacy management is product finelines. We've broken them down to make them easier to understand and implement.

POS

4 Reasons to Love Will Call by RMS

Will Call by RMS was developed with customer-centricity in mind. The best part? It's free for all RMS customers! Here are 4 reasons to love it.

Training

Tips for Healthier, Happier Pharmacy Teams

May is Mental Health Awareness Month, so let's talk employee wellness. Here are some tips for ensuring your team is happy and healthy.

Profitability

5 Concepts to Improve Pharmacy Profits

Profitability might be our favorite topic (aside from customer-centricity, of course). Here's a compilation of our best profitability CLIMB content.

Inventory

Inventory Management For Your Pharmacy

One of the most important reports in the RMS system is the Sales & Profit Analysis Report. This is a valuable report for any pharmacy as it helps you...

4 Things Every Pharmacy Should Do This Year

The resetting of a calendar year has always represented new beginnings. A time to jump start goals and resolve to make the next journey around the...

A Holiday Message From RMS

We’ve never had a holiday season quite like this. Or a year for that matter. And yet, one thing remains the same. Our customers and pharmacy friends...

4 Important Things To Do In Your Pharmacy

2020 has offered so many challenges. Personally, and professionally, we’ve all faced situations that we never really could have planned for. Despite...

A Thanksgiving Note from RMS

We are grateful. For the continued support of our RMS family. For the inspiration we receive daily from our wonderful pharmacy customers who show up...

Tips for Your Pharmacy this Holiday Season

This holiday season, traditions are going to look a bit different.  Gatherings will be smaller. Families and friends more distant.  Still, we try to...

Work-Life Balance Means What Exactly?

The concept of Work-life balance is tricky, to say the least. Work-life balance is actually defined as “the amount of time you spend doing your job...

When You Don’t Want To, But You Have To

Motivation can be a tricky thing. It’s not always easy to overcome inertia. To leave comfort zones behind and take a step in a new direction....

Innovation in Your Pharmacy

What does it mean to be “innovative” in pharmacy? For many it may bring to mind pioneering something new. To create something that’s never been done...

3 Big Pharmacy Trends

Change in business can come slowly or rapidly, but, eventually, all industries evolve to suit the new needs of their customer base. The same is true,...

4 Important Reminders for Pharmacy Security

The sad reality is that, in the modern business world, retailers like pharmacies are prime targets for criminals looking to undermine digital...

A Bit of What We All Need

It’s been a little over a month since the staff at RMS headquarters, along with a good portion of the country, transitioned to working remotely from...

Customer Care

New Definitions to Use in Your Pharmacy

There’s a scene in the movie, “The Incredibles 2” where Mr. Incredible is being defeated by his kids’ math textbook. Something to the effect of “why...

New Rules for Pharmacy Curbside Delivery

There’s no surprise that curbside delivery has been a popular topic over the past couple of weeks. We’ve worked with many pharmacies to get solutions...

How Exactly Do I Clean That?

Well, a lot has happened since last week. Last time I posted, I was sitting in my office at the RMS Headquarters. Today, I’m in my home office, on...

A Note From RMS

Disaster preparedness is something I’ve written about before. Mostly in the light of being as ready as possible for natural disasters, inclement...

Efficiency

Avoid These Common Retail Pharmacy Mistakes

Mistakes are inevitable, and a part of life. All the practice and expertise in the world won’t stop you from hitting a wrong note every once in a...

Customer Loyalty

Shopping For Super Bowl 54 at The Pharmacy

Millions of people will tune in to watch Super Bowl 54 on Sunday. This year, it’s thought that 194 million people will watch the game, spending an...

The Experience of Pharmacy POS

If you made any sort of big purchase, like a new car, or a new home, or even a new TV, you’d have expectations of how life after your purchase would...

POS

The Experience of Pharmacy POS

When you make a big purchase, you're not just purchasing something physical. You're also purchasing the experience you expect to have with that item.

A Few Tips to Plan for the Coming Year

It’s that time of year again where we’re all setting goals and thinking about what we could do better in the new year. In business, I wouldn’t...

Happy Holidays from RMS!

  T’was the week before Christmas, and all through the halls Everything was stirring, and RMS staff were bouncing off the walls. The break room was...

4 Simple Tasks to Tackle in Your Pharmacy

My kids have been asking me when Winter break starts since the day after Thanksgiving. When will their class party be? When do Uncle and Auntie...

Happy Thanksgiving From the RMS Family

As a little girl, I used to anxiously await the Thanksgiving holiday, pestering my mother to get me to grandma and grandpa’s house as soon as I was...

Customer Care

4 Questions to Ask About Pharmacy POS Partners

  Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going...

Customer Care

Tips and Tricks for the Holiday Season

  Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn’t have anything on the Holiday Season....

What is Pharmacy Point-of-Sale?

  The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I’m often met...

One Foot in Front of the Other

  Every day, everyone at RMS gets together for a quick 5 minute meeting. We take turns hosting. Sharing articles, thoughts, and experiences that...

eCommerce

Ecommerce for Your Retail Pharmacy

    In 2018, more than 14% of retail sales in the United States were completed via Ecommerce. With 15% growth from the previous year and more growth...

Is Quality or Cost Most Important?

A couple of years ago, I decided that I wanted to be better at baking. I invested in some supplies, bought a few recipe books and spent my spare time...

Best Practices

Is Quality or Cost Most Important?

pharmacies can purchase any number of different POS systems. All with different features and functionality, yielding different results.

Training

Happy Fourth of July from RMS

  When I was a kid, the moment the bell rang on the last day of school, summer officially started. It didn’t matter if the skies were cloudy and gray...

POS

Happy Fourth of July from RMS

These tips, and the right POS technology can help you be confident that everything will go smoothly while you celebrate the Independence Day.

Customer Care

The Rule Book for Your Pharmacy Business

  Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or...

Customer Loyalty

Customer Loyalty in Your Pharmacy

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as...

Customer Loyalty

What Does “Strategy” Actually Mean Anyway?

If you dive down the rabbit hole of trying to better your business in any meaningful way, you’re going to run into the idea of “strategy”. It’s...

Why Every Pharmacy Needs Point-of-Sale

“My pharmacy is very small, and we don’t have a lot of OTC’s.” “We don’t do a lot of retail business.” “Our pharmacy has no front end.” Do any of...

Efficiency

What’s the Real Cost?

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you’ll spend on it? It’s a question we talk about...

Training

Are Your Pharmacy Staff Dependent on You?

This coming Fall, my kiddos will be starting Kindergarten. And even 5 months away, there’s a flurry of preparation. I’ve filled out what feels like a...

Training

Point-of-Sale Beyond the Pharmacy

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy...

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