RMS Library: Download These Free Intriguing Ebooks!

An Introduction to Customer Loyalty

Learn how to increase customer loyalty in your pharmacy!

How do you go about creating a successful loyalty program that drives revenue for your pharmacy and creates the value that your customers are looking for? In this E-Book we’ll explore different ways in which you can set up your very own customer Loyalty Program as well as some best practices for making sure that your program is relevant and effective.

For instance:

  • Why You Need a Customer Loyalty Program in Your Pharmacy
  • The Traditional Loyalty Model
  • Paid Loyalty Programs
  • Community Loyalty

Download our E-book today and start leveraging these tips to increase loyalty in your

The Independent Pharmacy from A to Z

Learning and trying new things are important factors in running a successfulpharmacy. But there are so many facets to every business, where does one start?

In this E-book, we’ll explore independent pharmacy from A to Z.

  • You will learn 26 ways successful pharmacies:
  • Change the way that they do business in the 21st century,
  • Improve their customer service techniques,
  • Beat the big box stores,
  • Utilize technology to gain a competitve advantage,
  • And much more!

Download our E-book today and start leveraging these tips to increase loyalty in your pharmacy

The Emergence of the Mobile Cash Register

Learn how retailers are shifting their cash registers to mobile technology

In today's cut-throat competitive pharmacy environment, pharmacies are turning towards mobile technology to:

  • Offer personalized customer service
  • Provide services that your competition doesn't (curbside assistance, home delivery, and many more)
  • Extend the reach of the pharmacy to places that they haven't been able to reach before
  • Save costs and increase ROI
  • Download our ebook on The Emergence of the Mobile Cash Register and learn how mobile technology is being leveraged by the national dept. stores and airlines, and how independent and outpatient pharmacies can follow suit to compete against the big box pharmacies.

A Pharmacy Owner's Guide to Point-of-Sale Security

As a healthcare professional, you have access to information about your patients and customers that is very personal. This information is generally known as PHI (Personal Health Information) and PII (Personally Identifiable Information).  Different systems in your pharmacy may contain this type of information, such as medical history, prescription information, social security numbers, driver’s license information, and more.  

And as a retailer, pharmacies also need to be concerned with credit card security and ensuring that their customer's credit cards are safe.  With the many recent attacks on big box retailers, every retail store must review its policies and technology to keep outside intruders at bay.  In this ebook, you will learn:

  • An Introduction to POS Security 
  • What are you protecting? 
  • What is PCI Compliance 
  • What is EMV and the new credit card security standards 
  • Why virus protection is a must, 
  • and much more.

The Best Pharmacy POS Blogs of 2015

For the last several years, we've written well over 200 blog articles.  This year, we've cultivated our most popular articles of 2015, and put them together in our first ever "Best of" e-book - 34 pages of pharmacy retailing goodness!

Here, you'll find articles on topics like:

 Simple time-savings tricks to increase pharmacy efficiency

•  Steps needed to create effective pharmacy promotions

 How to hire the right staff

 Motivating your customers to spend more

 How to effectively use pharmacy POS technology to grow your business

 and much, much more!

The RMS Blog has recently been ranked in the top 3 of the best pharmacy blogs - here's your chance to read the best of the best!  Hopefully these articles will inspire and help reinvent how you approach your pharmacy in 2016 and beyond!

Outpatient Pharmacies:  What to Look for When Purchasing Point-of-Sale: 5 Must-Have Features

The Point-of-Sale system a hospital or health system chooses for their outpatient pharmacies can play an important role in helping meet organizational objectives for improving patient adherence and increasing overall revenues. Here are 5 things you should consider when searching for a new POS system for your outpatient pharmacies.

Download this white paper today and learn best practices and what to look for when choosing a robust POS for your hospital outpatient pharmacy. 

The Best Pharmacy POS Blogs of 2016

It's hard to believe another year has gone by!  In 2016 alone, we've produced over 100 articles with tips, tricks, and new ideas to improve customer service, staff efficiency, and profits.  These are the most loved blogs we published.  Here, you'll find our most popular articles, condensed into one handy digest!

You'll find articles on topics like:

  Why it's smart to invest in your staff

•  Effective ways to promote your pharmacy

 How to speed up the customer checkout process

  3 Advantages of an Independent Pharmacy

  What reports you need to run now to drive pharmacy growth

 and much, much more!

Once again, The RMS Blog has been ranked in the top 3 of the best pharmacy blogs - here's your chance to read the best of the best!  Hopefully these articles will inspire and help reinvent how you approach your pharmacy in 2017 and beyond!

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RMS EvolutionPOS Drive-Thru Case Study
"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA