POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

5 Things That Can Throw Your Pharmacy Off Balance

Posted by Karen Deckard on Thu, Apr 04, 2019 @ 09:00 AM

Two weeks ago I woke up, attempted to get out of bed and promptly fell on my face. While I'm not what you'd call graceful, this kind of clumsiness is definitely uncharacteristic. A trip to the doctor's revealed that I had an ear infection, which was doing all sorts of nasty things to my equilibrium.

While I knew that ear infections could cause balance problems and dizziness, I'd never actually experienced it for myself. I was a bit surprised that something that seemed to be impacting me so little in every other way was throwing me off of my game so much.

There are so many working pieces that keep us balanced. Both physically, in our personal lives and in our businesses. In your pharmacy, there are dozens of seemingly small or unconnected things that can throw your entire pharmacy business out of balance if you aren't careful.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, Efficiency, pharmacy pos, pharmacy security

Why You Should Automate Price Updates in Your Pharmacy

Posted by Karen Deckard on Thu, Mar 14, 2019 @ 06:00 AM

There are some things that it makes sense to do the long way. The extra work makes your end result better. Warm from the oven homemade cookies (or fresh from the local bakery) are always going to be better than the package you bought at the grocery store. And taking the time to have a meaningful interaction with your pharmacy customers will lead to more loyal, long term customers compared to a pharmacy that treats patients as just another prescription number.

But there are definitely a more than a few areas you can make up valuable time by automating key pharmacy processes. One such process that we run into quite a bit is streamlining the price and cost change process. Through integrations between your pharmacy point-of-sale system and your wholesalers, you can take advantage of automated price updates.

Even pharmacies with small front ends can put this feature to good use. Even updating a few products by hand each day takes up valuable time and increases your margin for error.

Here are a few other reasons you might want to consider automated price updates:

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

How Do You Solve Issues with Upset Customers in your Pharmacy?

Posted by Karen Deckard on Fri, Feb 01, 2019 @ 06:00 AM

How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.

We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.

Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.

Here are some tips to help you get started.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, OTC, Efficiency, employees

What Are The Best Point-of-Sale Reports to Use in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Jan 24, 2019 @ 07:00 AM

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

One Idea That May Drive Sales in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 29, 2018 @ 07:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, Efficiency, Pharmacy Profitability, employees, pharmacy pos

A Brand New Integration from RMS and VoiceTech/OmniSys Fusion-Rx IVR

Posted by Karen Deckard on Thu, Nov 15, 2018 @ 07:00 AM

This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, prescriptions, pharmacypos, Efficiency

4 Simple Time Saving Tricks For Your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 01, 2018 @ 07:00 AM

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, Efficiency, Pharmacy Profitability, employees, pharmacy pos

Outpatient Hospital Pharmacies - Meet Bob!

Posted by Mike Gross on Thu, Oct 11, 2018 @ 07:00 AM

Bob just got promoted for increasing hospital revenue and improving patient outcomes.  Watch Bob's story and see how he not only got things turned around, but got promoted in the process!

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, Efficiency, Pharmacy Profitability, EMV, pharmacy pos, pharmacy security

What the Right Data Can Do For Your Pharmacy [VIDEO]

Posted by Mike Gross on Thu, Oct 04, 2018 @ 07:00 AM

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Tags: pharmacy, pharmacy technology, frequent shopper, OTC, Efficiency, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.