How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.
We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.
Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.
Here are some tips to help you get started.
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Tags:
employees,
OTC,
Efficiency,
mobile pharmacy pos,
pharmacy technology,
pharmacy point-of-sale
This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!
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Tags:
Efficiency,
pharmacypos,
pharmacy technology,
pharmacy point-of-sale,
pharmacy,
prescriptions
Bob just got promoted for increasing hospital revenue and improving patient outcomes. Watch Bob's story and see how he not only got things turned around, but got promoted in the process!
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Tags:
pharmacy pos,
pharmacy security,
EMV,
Pharmacy Profitability,
Efficiency,
pharmacypos,
pharmacy technology,
pharmacy point-of-sale,
pharmacy
About a month ago, I went to wake up my kids, and noticed that my little boys weren't quite so little anymore. Feet sprawled over their toddler sized mattresses in every possible direction. There was no more avoiding it. It was time to upgrade to twin size mattresses and they'd need a matching bed frame to go with them.
After shopping and research, my other half and I had the brilliant idea to make our own loft beds. After all, plans are readily available online and it can't be that hard right? A good solid weekend of work and we'd have our problem solved, and hopefully for less than purchasing something similar would cost.
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Tags:
pharmacy pos,
employees,
pharmacypos,
Efficiency,
pharmacy point-of-sale,
pharmacy
When I was in elementary school, I got the chicken-pox. My mother was well prepared with all of the traditional remedies but had determined that the best way for all of us to say sane would be to keep me busy. So instead of yelling at me to stop scratching, she started teaching me how to sew, bribing me with special fabric to make a very pink tote bag to haul my ballet gear to and from class. Ballet didn't last for very long, but my love of sewing grew and eventually became a passion for all things DIY.
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Tags:
pharmacy pos,
Efficiency,
customer service,
pharmacy technology,
pharmacy point-of-sale,
pharmacy
