POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

How Do You Solve Issues with Upset Customers in your Pharmacy?

Posted by Karen Deckard on Fri, Feb 01, 2019 @ 06:00 AM

How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.

We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.

Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.

Here are some tips to help you get started.

Read More

Tags: employees, OTC, Efficiency, mobile pharmacy pos, pharmacy technology, pharmacy point-of-sale

What Are The Best Point-of-Sale Reports to Use in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Jan 24, 2019 @ 07:00 AM

Read More

Tags: pharmacy pos, Pharmacy Profitability, pharmacy technology, pharmacy point-of-sale, pharmacy, Efficiency

One Idea That May Drive Sales in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 29, 2018 @ 07:00 AM

 

Read More

Tags: pharmacy pos, employees, Efficiency, Pharmacy Profitability, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

A Brand New Integration from RMS and VoiceTech/OmniSys Fusion-Rx IVR

Posted by Karen Deckard on Thu, Nov 15, 2018 @ 07:00 AM

This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!

Read More

Tags: Efficiency, pharmacypos, pharmacy technology, pharmacy point-of-sale, pharmacy, prescriptions

4 Simple Time Saving Tricks For Your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 01, 2018 @ 07:00 AM

Read More

Tags: pharmacy pos, employees, Efficiency, Pharmacy Profitability, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

Outpatient Hospital Pharmacies - Meet Bob!

Posted by Mike Gross on Thu, Oct 11, 2018 @ 07:00 AM

Bob just got promoted for increasing hospital revenue and improving patient outcomes.  Watch Bob's story and see how he not only got things turned around, but got promoted in the process!

Read More

Tags: pharmacy pos, pharmacy security, EMV, Pharmacy Profitability, Efficiency, pharmacypos, pharmacy technology, pharmacy point-of-sale, pharmacy

What the Right Data Can Do For Your Pharmacy [VIDEO]

Posted by Mike Gross on Thu, Oct 04, 2018 @ 07:00 AM

Read More

Tags: pharmacy pos, employees, Pharmacy Profitability, Efficiency, OTC, frequent shopper, pharmacy technology, pharmacy

Pharmacy Owners - What's Your Time Worth?

Posted by Karen Deckard on Thu, Sep 27, 2018 @ 07:00 AM

About a month ago, I went to wake up my kids, and noticed that my little boys weren't quite so little anymore. Feet sprawled over their toddler sized mattresses in every possible direction. There was no more avoiding it. It was time to upgrade to twin size mattresses and they'd need a matching bed frame to go with them.

After shopping and research, my other half and I had the brilliant idea to make our own loft beds. After all, plans are readily available online and it can't be that hard right? A good solid weekend of work and we'd have our problem solved, and hopefully for less than purchasing something similar would cost.

Read More

Tags: pharmacy pos, employees, pharmacypos, Efficiency, pharmacy point-of-sale, pharmacy

Understanding When the Risk is Worth it

Posted by Karen Deckard on Thu, Sep 20, 2018 @ 07:00 AM

When I was in elementary school, I got the chicken-pox. My mother was well prepared with all of the traditional remedies but had determined that the best way for all of us to say sane would be to keep me busy. So instead of yelling at me to stop scratching, she started teaching me how to sew, bribing me with special fabric to make a very pink tote bag to haul my ballet gear to and from class. Ballet didn't last for very long, but my love of sewing grew and eventually became a passion for all things DIY.

Read More

Tags: pharmacy pos, Efficiency, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

3 Tips to Keep Your Pharmacy Tech Current (VIDEO)

Posted by Mike Gross on Thu, Sep 06, 2018 @ 07:00 AM

Read More

Tags: pharmacy pos, Pharmacy Profitability, Efficiency, pharmacy technology, pharmacy point-of-sale, pharmacy

Follow RMS Online!

Subscribe via Email

Latest Posts

Pharmacy POS Buyer's Checklist
Outpatient Pharmacy White Paper - 5 Must Have Features

"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.