The commonly accepted meaning of convenience is constantly changing for your customers. They have more options to choose from than ever before. Not just in where they do business, but how they do business. And in a culture where a taps on a smart phone can result in pretty much anything you want being delivered to a doorstep, it's no wonder that many customers will choose to do business with their local pharmacy at the drive-thru.Read More
Major chains spend hundreds of millions of dollars on advertising each year. With TV, Radio Spots circulars and direct mail and social media, they have their bases covered. There's no denying that chains have a lot more resources dedicated to driving customers
through their doors.
So as a smaller independent business, how do you compete? You're certainly outmatched on paper. But that doesn't mean you're outmatched overall.Read More
My favorite fancy coffee drink is an Americano, which if you don't know, is just espresso diluted with hot water. Really hot water. So, if you ever order one, it takes "caution: hot beverage" to a whole new level. Half the time, I have to wait 15 minutes before my coffee is even halfway drinkable. That is unless I'm thinking ahead that day and happen to ask the barista to put in a few ice cubes to cool down my drink.
Now, here's why this all matters. Every time I forget to ask for ice cubes and have to wait to drink my coffee, i get just a bit irritated. To me, it seems like a simple question for any coffee stand to ask when serving a beverage that is hotter than normal. Sure, I can try to remember to ask, or I can just throw in an ice cube when I get to the office. But these days, that just doesn't live up to most people's standards of customer service. Why make your customer ask for something when you can preempt the question?Read More
You've scoped out the options, reviewed demos, received quotes, and asked all the questions you can think of. Now it's time to make a decision on what pharmacy point-of-sale system you'll purchase. Easier said than done, right? How do you truly know what system will be the right fit for your pharmacy? Certainly, the facts and figures, cost comparisons and checklists have an impact. But are they really the only things that matter?
Here are a few final outside-of-the-box things to consider before you make your final purchasing decision.
Everything is done online these days: shopping, setting appointments, renting a movie, obtaining product support. You name it, there's probably an option that doesn't involve getting out of your favorite chair. We're in the age of convenience. The age of faster is better, or at least perceived to be.
Just because it's feasible to take a shortcut to do something doesn't always mean it's going to offer the best outcome. Clothes that you order online might not fit right or look like you expected them to. The dinner that you ordered from your favorite restaurant via Uber Eats doesn't quite taste the same as it does when it's fresh out of the kitchen. And let's face it, email conversations are convenient when it comes to obtaining support, but phone conversations are better. And sometimes you just can't beat an in person, face to face interaction.
At RMS we support customers all across the United States. And since we can't be everywhere at the same time, a majority of our product support is done over the phone and sometimes online via chat or email. But there's one area where we do pretty much insist on in-person service. When it comes to implementation and training for your point-of-sale system, having a pharmacy point-of-sale expert on-site at your pharmacy is a must in our opinion.
Of course, in today's world where convenience is king, this approach might seem a little old school. But even if it is, we know it's the absolute best way to go. We've learned that over 20 years, and here are a few reasons why.Read More
From time to time, we all get that irritating feeling that there's something we've forgotten to do. Whether it's an email we didn't send before the end of the day, or something we forgot to grab at the grocery store, or a neglected deadline, it doesn't matter at the moment. Everything is an unseen iceberg waiting to sink you because this unknown problem is eating away at you.
The key of course is detecting that unknown problem or underlying issue. Once you know what's going on, you can make a plan to take corrective action. But in the case of a complex pharmacy business, how exactly do you get to the root of inefficiencies and problems?Read More
This weekend, the news hit that a childhood staple since 1957, Toys R Us, may be closing the doors of all locations. Fierce competition and dwindling profits may have gotten the best of something that I always viewed as something of an institution. Despite already announced store closures I guess I always figured it would be there, offering much the same experience to my kids as it did for me.Read More
At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care.
Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need.
While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.Read More
We see this too often. A new pharmacy system comes onto the market, or your pharmacy changes ownership, or in last week's most recent example, one pharmacy system vendor just purchased another pharmacy system vendor. As the market changes, or as your PMS needs change, just know there is only one POS vendor that can interface to over 30 different pharmacy management systems.
With last week's latest merger, not only did we interface with the "old" system, but our customers can now easily migrate to the "new" system, and with a simple call to our tech support, we'll switch over the interface. This will save them literally thousands of dollars!Read More
There are many reasons why electronic cash register systems went out of vogue: compliance with more regulatory changes than one can easily count, the need for active inventory management, FSA card acceptance, reliable sales monitoring, the list goes on.
What about scalability though? Did that make the list when you purchased your last point-of-sale system? Or is your current solution just as inflexible as the most basic of cash registers?
If you haven't given the scalability of your POS system much consideration, it's time to start. If you still need some convincing, here are some key points to keep in mind.