Reading every email in your in-box and getting through every article that comes across your desk is next to impossible. There are days when we just can't get through it all. And we always intend to get back to that post or e-book, but it just never seems to happen before the email with the link mysteriously disappears in a mad rush to purge our inboxes.Read More
There's undoubtedly something we'd like more time for in our lives. More time with family. More time to go on vacations. Maybe just more time to work on the things we are actually passionate about at work. But short of time travel actually becoming a thing, there's no changing the amount of time we have in our day.
You can't make more time, but you can create more opportunities to spend more time as you see fit. In your pharmacy, there are a number of ways to accomplish this. Here are 3 ways.Read More
In honor of the season of pink candy hearts and too much chocolate, I thought I'd take a few minutes to talk about something that's very important to any business. Passion. Not in the romantic, head over heels kind of way. But in the wake up every morning, excited to go to work, and do something you believe in, way.Read More
I have a theory that technology in my personal life has it out for me. It never seems to work the way I want it to or think it should. Of course the minute I convince someone to help me fix it, the problem seems to magically disappear.
Technology is supposed to make life easier. But sometimes it doesn't always feel that way. When something that should be simple becomes needlessly difficult, it's hard to get past the frustration and move forward. This is especially true when it comes to technology that you use in your pharmacy business. You can't really afford for it to be anything but crazy-easy.
Here's the thing about problems with technology. There are certainly times when difficulties are caused by something that's broken. But there are also plenty of instances where the difference between getting what you want and hitting your head against the proverbial brick wall is simply a matter of perspective. Here are three simple changes that can make the difference between frustration and satisfaction.Read More
Last Thursday, the groundhog saw his shadow and unwittingly forecasted a winter that will last 6 more weeks. Consequently, I spent the day feeling extra cold and longing for warmer weather to return to Western Washington just a bit more than usual (even though spring in Washington state is no guarantee of nice weather). Even so, I'm looking forward to longer days, hopefully fewer clouds and some fresh spring air.
I'm also looking forward to the end of cold & flu season. Especially with toddlers at home, my family spends the winter months trying to stay dry, warm, and away from other runny noses as much as possible.
In your pharmacy, it's a good time to make sure you are still well prepared to meet the needs of customers who don't escape one last bug before the season comes to a close. Here are 3 things you should do if you haven't already.Read More
In 2016, pharmacists were once again labeled as the second most trustworthy professionals. Further proof that people in general understand the same things that we at RMS, and pharmacists all over the country, do. Pharmacies are more than a pit stop for prescriptions.
This article takes a closer look at the reasons that consumers place so much trust in pharmacies. While nothing here may be news to a pharmacy with staff that understands their innate value to patients, there are some key facts that can help you elevate your pharmacy to the next level.Read More
At home, you probably have batteries, lightbulbs, extra rolls of paper towels and tissues. Lots of things that it just makes sense to have spares of. So when you run out of something, or a lightbulb breaks or burns out, you have replacements available. It makes perfect sense. You'll use it eventually, so why risk not having it when you need it?
The same argument might go for certain supplies in your pharmacy, like receipt paper rolls, statement forms, or labels.
But what about your pharmacy technology?Read More
Over the 10+ years I’ve worked at RMS, smaller pharmacies continually bring up the concern that they are too small to benefit from POS. They feel that because their front end is limited, they have a small staff, or don’t do a huge script volume, point-of-sale is overkill. This couldn’t be further from the truth, and let me explain why.Read More
My microwave drives me crazy. Of course, it beeps as expected when it's finished its cooking cycle. But then it beeps again, loudly and repetitively 30 seconds later, and then 30 seconds after that, and so on until I open the microwave door or press the cancel button.
I get that some people might like this repetitive reminder feature. I really do. "Hey, you forgot about something, come check it!" I'm sure for some it's much appreciated. But in my household, there's a good chance that I won't be able to open the microwave immediately because I've been derailed from my plans to make a quick cup of tea to dole out snacks to my toddlers or intervene in the latest toy dispute. I simply can't get back to the microwave immediately. So I get to listen to a very loud "beep beep beeeeeep!" on repeat until my routine returns to normal.Read More
Social media isn't anything new. And knowing that it's an important way to market your business, gain new customers and increase customer loyalty, well that isn't really anything new either. But for many independent pharmacies, it's not a big priority for any number of reasons. For some, time is the main concern. Others think that their customer base won't use it. Or perhaps there's just confusion about what a pharmacy could post on a regular basis.
So here's the thing. Social media isn't really going away. It's just changing. And it's likely that no matter what your main customer demographic is, enough of your customers, and potential customers, are paying attention to it.Read More