POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Solving Problems Before They're Problems

Posted by Karen Deckard on Mon, Mar 27, 2017 @ 07:00 AM

No matter how reliable your pharmacy POS system is, there's still a danger of something going wrong. Computers fail, and peripheral hardware gets old. And it's completely outside of your, or anyone's, control.

That doesn't mean that a good portion of hardware issues can't be prevented. And it's actually pretty simple. 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology

What Comes After You Choose Your Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Mar 23, 2017 @ 07:00 AM

Ever get buyer's remorse? You purchased something that made sense to you in the moment, only to later have doubts or regrets? Of course, we all have. And usually, it's no big deal. A quick return erases our purchasing mistake and we move on. That regrettable sweater purchase can so easily become a thing of the past, right?

Now there's always the exception that proves the rule, and for pharmacies, the last thing you want to do is have to regret a technology purchase in your pharmacy. The investment in time alone means that you want to be sure to make the right decision. Last year we shared a 12 step infographic for evaluating and choosing a new pharmacy POS system. It's a great starting point when you  take the first step and make that big change. But the work doesn't stop there. Successful pharmacy owners are constantly evaluating new tools that they can add to their existing pharmacy technology infrastructure.  

At RMS, we have countless interfaces, integrations and software module options. So when you're ready to try new things in your pharmacy, there are many avenues available without having to start from the very beginning. Here's a quick overview of the opportunities RMS customers have to change how they do business, and in turn, grow their business. 

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Tags: mobile pharmacy pos, customer loyalty, Efficiency, Ortho Molecular Products

Secure Password Requirements Making you Crazy? Try This Alternative.

Posted by Karen Deckard on Mon, Mar 20, 2017 @ 11:00 AM

Strong passwords are  requirment for many applications, including your point-of-sale system. This is a good thing as it's important to restrict access to potentially senstive information. 

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Tags: pharmacy point-of-sale, Efficiency, pharmacy security

3 Signs Something Isn't Quite Right in Your Pharmacy, and How to Fix it

Posted by Karen Deckard on Thu, Mar 16, 2017 @ 07:00 AM

When you have a cold, there are a set of symptoms that go along with it. If your computer has a virus, you may notice a decrease in performance.  If your coffee maker suddenly started producing sludge instead of liquid, you'd likely come to the conclusion there was something wrong with it. Symptoms are our cue that something isn't right. 

In each of these cases, you would treat the symptoms accordingly to make things better. You'd take a cough suppressant to get through your day, have someone clean the virus off of your PC and install new anti-virus software.  And finally, after hitting the nearest coffee stand for a caffeine fix, either clean or replace your coffee maker.  

So why would you act any differently when it comes to your pharmacy business? Whether you're recognizing them or not, there are key indicators in your pharmacy that can tell you something isn't quite right.   

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Tags: mobile pharmacy pos, Efficiency, employees

Do You Understand The Niche that Your Pharmacy Fills?

Posted by Karen Deckard on Mon, Mar 13, 2017 @ 07:00 AM

Trying to explain what I do, or the industry I work in, to people outside of the pharmacy world can be a little bit difficult.  Pharmacy Point-of-Sale for Independent, Independent Chain and Institutional Pharmacies - that's a thing?  

We all know that it is, even though in the great scheme of things, it's a very unique niche. But being in this niche is pretty amazing. It means that I, along with my co-workers, get to focus on just the pharmacy industry and how we can help our customers, both present and future, to become more profitable and customer-centric 

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Tags: pharmacy, pharmacy technology, Pharmacy Profitability, pharmacy gift cards

Using Pharmacy Point-of-Sale and an Educational Approach to Drive Sales

Posted by Karen Deckard on Thu, Mar 09, 2017 @ 07:00 AM

Have you ever been reading an article online and had an ad or news story start to auto-play when you weren't expecting it? Most all of us have had this happen. For me, it always seems to occur when I've got my volume turned up and my office door wide open. It's pushy, it's irritating, and for me it almost always results in the window being immediately closed while I go look for my information elsewhere 

Of course, advertising or actively selling, is necessary in one form or another, but there's a fine line between selling and pushing. For pharmacies, it goes a bit further because what you're selling benefits the customer in a completely different way than most other retail verticals. You're in a unique situation that allows you to provide a needed service and increase profitability at the same time.  Instead of driving customer behavior with sales tactics, you can drive it by teaching and informing.   

Counseling and teaching your customers may be second nature to some pharmacy staff, but for others, it may be a little more difficult, or completely outside of their comfort zone. A more inexperienced staff member can easily cross over into the land of "pushy" without meaning to.  That's where point-of-sale based tools come into play. Here are a few things that will drive customer behavior in the direction you want without the risk of seeming pushy or overbearing.  

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Tags: pharmacy point-of-sale, mobile pharmacy pos, customer loyalty, incentives, Pharmacy Profitability, Ortho Molecular Products

(VIDEO) How Pharmacy POS Can Improve Patient Health and Profits!

Posted by Mike Gross on Mon, Mar 06, 2017 @ 07:00 AM

Here I am speaking at last week's PDS Conference in Orlando.  

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Tags: pharmacy, OTC, Efficiency, Pharmacy Profitability, Ortho Molecular Products

3 Ways Pharmacy Point-of-Sale helps to Secure Customer Information

Posted by Karen Deckard on Thu, Mar 02, 2017 @ 07:00 AM

The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer experience can elevate your pharmacy to the next level so we often focus on ways to make that experience better, more convenient, easier and more unique.   

But believe it or not, customers do care more than just service and convenience. While these factors are important, they don't mean much if your customers don't trust that their information will be secure with your pharmacy. From personal information to credit card information, your pharmacy has a lot of data to protect and the potential costs of not doing so are extremely high.  

Pharmacy point-of-sale solutions can give you a leg up when it comes to securing customer information. Every sale in your pharmacy runs through your registers, so ensuring that data handled there is secure is a good place to start.  

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Tags: pharmacy, customer service, EMV, pharmacy credit cards, pharmacy pos

How Are You Handling Controlled Substances in Your Pharmacy?

Posted by Karen Deckard on Mon, Feb 27, 2017 @ 09:03 AM

Rules, regulations and sales restrictions are nothing new to pharmacies. They are just a part of how you do business. Still, it's nice to find a way to make required processes easier on you and your staff. And even nicer to find a way that reduces the impact that compliance has on the experience customers have in your pharmacy. 

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Tags: pharmacy, pharmacy point-of-sale, Efficiency, employees

3 Things Your Pharmacy POS System Should Do

Posted by Karen Deckard on Thu, Feb 23, 2017 @ 07:00 AM

4 years ago, I bought a new car. It had all the bells and whistles and the all-important (at the time) moon roof. I was pretty happy with it. At least for a bit. Then, about three years ago, I discovered that infant car seats do not fit comfortably in the back seat of my sporty little compact car, and that my toddlers hate having the windows open when we drive. Guess what never gets used? 

When you're choosing a POS system for your pharmacy, the choice should be made based on the benefits, both present and future, that the system can offer. Although it's tempting to rely on what's the most convenient in the momentdoing so can lead to long term frustrations.  

It's likely that more than one pharmacy POS system can check most of the boxes on your list of requirements and probably provide a few more features that you weren't even thinking you needed.  Even so, as you go to make your final decision, you may find yourself wondering if you're on the right track. Will this POS system meet your needs, and more importantly, help you meet your goals?  Not a bad question to ask. 

Here are three things that your point-of-sale system should do for you. 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer loyalty, Efficiency, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.