-2.png)
There are many things we learn at a young age. Lessons that are supposed to guide us through life safely and successfully. Hopefully when we are...
If you described me as verbose, it would probably be an understatement. I talk quite a bit. At work, I’m often on the phone with customers and...
We have all been there: You draw up to-do list after to-do list. You have many things to finish, yet when one item is checked off, two more are...
My 18 month old son wanders into my home office. He stacks the dog dishes neatly, closes the door to the dog crate, and proudly brings me things that...
How effective your employees are can make a huge difference when it comes to how satisfied customers are with your pharmacy services. For your...
Live in the moment. Engage. Connect. These are just a few buzz words you’ll see in most any customer service self-help book. Seems like good advice....
Taking the stairs is good for you. A study at Duke University showed that ditching the elevator or escalator in favor of the stairs helped to reduce...
In the category of things my mother told me (that I didn’t believe at the time, but now completely understand) is this saying: “It’s the little...
Because of today’s holiday to celebrate America’s employees, I wanted to take the time to wish everyone a Happy Labor Day, and hope you are doing...
As I enjoy my much needed Monday morning coffee, I thought I’d share with you some inspirational quotes to get your week started. Mondays are always...
It’s been a long 2 weeks since I’ve been in the office, but boy has it been time well spent. For those of you who I had a pleasure to speak with at...
Last week, I talked about how leadership can impact the overall customer experience in your pharmacy. A good boss can make or break the success of a...
Earlier this week I posted a short article about the damage that making a change based solely upon anticipation can do. In other words, failure to...
This week I ran across an article about a new business that turns vans into mobile offices. Complete with wi-fi, phone, touch screens and noise...
We’ve all been hearing about mobile trends for a long time. Smart phones, tablets, even smart-watches have changed the way we live our lives. From...
.png "RMS Logo White (1)")