POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

3 Things Your Pharmacy POS System Should Do

Posted by Karen Deckard on Thu, Feb 23, 2017 @ 07:00 AM

4 years ago, I bought a new car. It had all the bells and whistles and the all-important (at the time) moon roof. I was pretty happy with it. At least for a bit. Then, about three years ago, I discovered that infant car seats do not fit comfortably in the back seat of my sporty little compact car, and that my toddlers hate having the windows open when we drive. Guess what never gets used? 

When you're choosing a POS system for your pharmacy, the choice should be made based on the benefits, both present and future, that the system can offer. Although it's tempting to rely on what's the most convenient in the momentdoing so can lead to long term frustrations.  

It's likely that more than one pharmacy POS system can check most of the boxes on your list of requirements and probably provide a few more features that you weren't even thinking you needed.  Even so, as you go to make your final decision, you may find yourself wondering if you're on the right track. Will this POS system meet your needs, and more importantly, help you meet your goals?  Not a bad question to ask. 

Here are three things that your point-of-sale system should do for you. 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer loyalty, Efficiency, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

Using Pharmacy Point-of-Sale to Find More Time

Posted by Karen Deckard on Thu, Feb 16, 2017 @ 07:00 AM

There's undoubtedly something we'd like more time for in our lives. More time with family. More time to go on vacations. Maybe just more time to work on the things we are actually passionate about at work. But short of time travel actually becoming a thing, there's no changing the amount of time we have in our day.  

You can't make more time, but you can create more opportunities to spend more time as you see fit.  In your pharmacy, there are a number of ways to accomplish this.  Here are 3 ways.  

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Tags: pharmacy, pharmacy technology, customer loyalty, Efficiency

Building on Trust for a More Successful Pharmacy

Posted by Karen Deckard on Thu, Feb 02, 2017 @ 07:00 AM

In 2016, pharmacists were once again labeled as the second most trustworthy professionals. Further proof that people in general understand the same things that we at RMS, and pharmacists all over the country, do. Pharmacies are more than a pit stop for prescriptions.    

This article takes a closer look at the reasons that consumers place so much trust in pharmacies.  While nothing here may be news to a pharmacy with staff that understands their innate value to patients, there are some key facts that can help you elevate your pharmacy to the next level.   

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Tags: pharmacy, frequent shopper, customer loyalty, pharmacy pos, Ortho Molecular Products

10 Easy Pharmacy Ideas to Get Social and Drive Revenue

Posted by Karen Deckard on Thu, Jan 19, 2017 @ 07:00 AM

Social media isn't anything new.  And knowing that it's an important way to market your business, gain new customers and increase customer loyalty, well that isn't really anything new either.  But for many independent pharmacies, it's not a big priority for any number of reasons.   For some, time is the main concern.  Others think that their customer base won't use it.  Or perhaps there's just confusion about what a pharmacy could post on a regular basis.   

So here's the thing.  Social media isn't really going away.  It's just changing.  And it's likely that no matter what your main customer demographic is, enough of your customers, and potential customers, are paying attention to it.   

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Tags: pharmacy, customer loyalty, social media shopping

Emotions Will Drive Customer Behavior in your Pharmacy

Posted by Karen Deckard on Mon, Dec 05, 2016 @ 07:00 AM

Have you noticed the prevalence of commercials that don't really have much to do with the product that is supposedly being advertised?  From the Budweiser "Puppy Love" commercial that debuted during the 2014 Superbowl, to the latest holiday commercial from Apple, where Frankenstein's monster attempts to get into the holiday spirit, how are you supposed to know what the advertised product or brand is?  More businesses are getting the idea that tugging at their audience's heart strings makes loosening the purse strings a little easier. 

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Tags: pharmacy, customer loyalty, customer service

Why Black Friday is Important for Your Pharmacy Even if You think it's Not

Posted by Karen Deckard on Thu, Nov 17, 2016 @ 07:00 AM

In one short week, many people will be rising early to put their Thanksgiving turkey into the oven. Then they'll start peeling potatoes, prepping the green bean casserole and having a quick pep talk with themselves that the pumpkin pie (or pumpkin cheesecake in my case) that they made last night is not a proper breakfast food.  If you've ever cooked a Thanksgiving dinner, you know it's a long day and a lot of work.   

But Black Friday can make Thursday look like a cake walk.  Cashiers stand ready behind counters and long lines form long before the sun comes up.  Some retailers will even open on Thanksgiving night. A trend that has only gained momentum in the last few years.   

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty

Pharmacies: Things you Need to do Now Promote Small Business Saturday - Nov. 26

Posted by Mike Gross on Mon, Nov 14, 2016 @ 08:44 AM

In under 2 weeks, American Express is once again promoting Small Business Saturday.  Why is this important to you?  Last year, retailers saw 95 million shoppers on Small Business Saturday.  $14.3 Billion is spent on Small Business Saturday.  You're going to be open anyway, so why not promote it and get your piece of the action?

How? Spread the word in your community.  Run some specials.  Merchandise some impulse items at your point-of-sale counter.  Display holiday gift items on your end-cap displays.  

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Tags: pharmacy, pharmacy point-of-sale, frequent shopper, customer loyalty, OTC, Pharmacy Profitability, pharmacy pos

What Are Your Pharmacy Competitors Doing Right?

Posted by Karen Deckard on Thu, Oct 13, 2016 @ 07:00 AM

We at RMS frequently focus on the things that independent and hospital outpatient pharmacies excel at when compared to the big chains and box stores:

- Better, personalized service

- Actual patient care

- Disease state management, and

- Sensible product recommendations

These and other areas underscore the important niche that more independently focused businesses fill in the communities they serve. 

Despite all of this, big box stores still represent a large portion of our customer's competition, and they actually do some things right. As much as I don't like to think about what they're doing right, to be more successful you can't ignore these areas.

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Tags: pharmacy, customer loyalty, customer service, OTC

Changes Don't Have to be Big to Make a Big Difference in Your Pharmacy

Posted by Karen Deckard on Thu, Sep 08, 2016 @ 03:51 PM

You likely have a vision of what the future will bring for your pharmacy.  Your plans may include growing or remodeling your pharmacy, opening new locations, or maybe even eventually selling your pharmacy and retiring. These future plans involve a lot of work and investment but it won’t happen overnight. 

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Tags: pharmacy, pharmacy point-of-sale, mobile pharmacy pos, customer loyalty, Efficiency, Pharmacy Profitability

Using Technology to Conquer Common Obstacles in Your Pharmacy

Posted by Karen Deckard on Thu, Aug 04, 2016 @ 07:00 AM

There’s almost always some driving factor behind major purchases.  I’m not talking about a new winter coat or even a new computer.  When it comes to the big things, like cars, or houses, people generally have a reason why they’re looking to buy.  Most people don’t just decide to go buy a new car because they’re bored of the one they have and want something new and shiny.  Their car is usually starting to have some problems, or suddenly, instead of a enjoying a small 2-door sports car, the family needs a minivan.  The house is too small or too big or they need something closer to work or farther out in the country.  

Well the same goes for purchasing a new pharmacy point-of-sale system.  We don’t see someone throwing out their system and investing in something new because they felt like it.  There’s always at least one, and usually more, reasons that a pharmacy owner or administrator is looking to make a change.  Sometimes it’s a specific feature, but we often see that there’s an obstacle they need to overcome and they just can’t do it with the technology they have available in their current systems. 

Pharmacy POS solves a number of problems for independent, institutional, and independent chain pharmacies.  Here are 5 common obstacles that a robust POS solution can help you overcome.

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Tags: pharmacy, pharmacy technology, mobile pharmacy pos, customer loyalty, pharmacy pos

"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.