The Retail Management Solutions Point-of-Sale Point-of-View

Reasons Pharmacies Should Participate in Small Business Saturday (And How to Make the Most of it!)

Posted by Karen Deckard on Thu, Nov 08, 2018 @ 07:00 AM

The calendar doesn't change. There are 12 months in a year, and 2 of those months are always spent in a flurry of holiday and year end activity. It doesn't seem to matter how much we think about preparing for it. No sooner has the Halloween sugar rush wears off, we're jolted again by the sudden flip of the calendar into November. Thanksgiving month. The month of family gatherings, too much food, and of course the holiday retail marathon that starts on Black Friday.

Outside of any deals you intend to nab on Black Friday, the day won't likely matter too much to you from a business perspective. In fact, it might even be a bit slower than normal for retail pharmacies open on November 23rd. Black Friday is a day for retail giants with huge marketing budgets and margins big enough that price slashing won't hurt their bottom line.

But black Friday isn't the be all, end all of holiday shopping. Instead, focus your efforts for kicking off the holiday shopping season on Small Business Saturday.

Originally launched in 2010 by American Express, Small Business Saturday is a nationwide event that gains support and momentum every year. If you aren't quite convinced that Small Business Saturday is for you, here are a few helpful facts about the holiday shopping season to help.

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Tags: customer loyalty, social media shopping, Pharmacy Profitability, pharmacy pos, pharmacy gift cards

3 Ways to Boost Sales in your Pharmacy (VIDEO)

Posted by Cassandra Castillo on Thu, Jun 28, 2018 @ 07:00 AM

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Tags: pharmacy, pharmacy point-of-sale, frequent shopper, customer loyalty, prescriptions, OTC, employees, pharmacy pos

Utilizing Customer Loyalty to Give Back to your Community

Posted by Karen Deckard on Thu, Jun 21, 2018 @ 07:00 AM

Running a business today isn't just about what you sell. In fact, it's probably less about what you sell than it's ever been before. More and more, customers are looking to identify with the companies they do business with. They want to understand what drives your business and learn your story.

Customers also want to know that the money they spend isn't just lining pockets, but actually doing some good in their community. This is where charitable giving in your business comes into play. A 2015 study showed that 70% of millennials state they'll spend more with companies that support charitable causes. This isn't a number that can be ignored, and it's not the only benefit to charitable giving.

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, customer service, incentives

POS Tender Types: Exploring A Pharmacy Point-of-Sale Fundamental

Posted by Karen Deckard on Thu, Jun 14, 2018 @ 07:00 AM

Pharmacy point-of-sale is way more than just a cash register. And we spend a lot of time talking about that fact.

But as much as all the cool features and integrations might seem more innovative and interesting, the fact remains that every single dollar spent in your pharmacy still goes through the point-of-sale. And how you accept those dollars matters.

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Tags: pharmacy point-of-sale, customer loyalty, FSA, pharmacy credit cards, pharmacy gift cards

Driving Customers to Your Pharmacy

Posted by Karen Deckard on Thu, Apr 19, 2018 @ 09:47 AM

Major chains spend hundreds of millions of dollars on advertising each year. With TV, Radio Spots circulars and direct mail and social media, they have their bases covered. There's no denying that chains have a lot more resources dedicated to driving customers 

through their doors.

So as a smaller independent business, how do you compete? You're certainly outmatched on paper. But that doesn't mean you're outmatched overall.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy gift cards, Ortho Molecular Products

Using Point-of-Sale to Identify Inefficiencies in your Pharmacy

Posted by Karen Deckard on Thu, Mar 22, 2018 @ 07:00 AM

From time to time, we all get that irritating feeling that there's something we've forgotten to do. Whether it's an email we didn't send before the end of the day, or something we forgot to grab at the grocery store, or a neglected deadline, it doesn't matter at the moment. Everything is an unseen iceberg waiting to sink you because this unknown problem is eating away at you. 

The key of course is detecting that unknown problem or underlying issue. Once you know what's going on, you can make a plan to take corrective action. But in the case of a complex pharmacy business, how exactly do you get to the root of inefficiencies and problems?

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Tags: pharmacy point-of-sale, customer loyalty, pharmacypos, employees

Pharmacies - What you Can Learn About the Toys R Us Demise

Posted by Karen Deckard on Thu, Mar 15, 2018 @ 03:14 PM

This weekend, the news hit that a childhood staple since 1957, Toys R Us, may be closing the doors of all locations. Fierce competition and dwindling profits may have gotten the best of something that I always viewed as something of an institution. Despite already announced store closures I guess I always figured it would be there, offering much the same experience to my kids as it did for me. 

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, pharmacypos, pharmacy pos, Ortho Molecular Products

5 Data Points About Your Pharmacy You Need to Know

Posted by Karen Deckard on Thu, Jan 18, 2018 @ 07:00 AM

The quote "knowledge is power" has become a well-known saying since its origins in the 1500's (or maybe earlier depending on who you ask). Although somewhat cliché, it's certainly a truth that needs to be considered. Especially when it comes to our businesses. The simple fact is, the more you know about your pharmacy business, the more power you have to influence a positive change and succeed.  

You probably have a baseline for how your pharmacy operates. You know about how many cashiers and pharmacy technicians you need to staff each day. You know an average number of prescriptions you fill each day, and how much money your pharmacy earned each year. But it takes more than that to really see where any business is on a larger scale.  

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Tags: pharmacy point-of-sale, frequent shopper, customer loyalty, pharmacy pos

Wishes from Our Family to Yours for a Happy Thanksgiving

Posted by Karen Deckard on Thu, Nov 23, 2017 @ 06:00 AM

Today, I hope you are spending a well deserved day relaxing with loved ones. Away from deadlines and to-do lists, or at least the ones that don't revolve around getting Thanksgiving dinner ont he table. As I write this post I'm looking forward to a day spent with my little ones and my parents (and my mom's cooking!)

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Tags: customer loyalty

Extra Funds in your 2017 Pharmacy Budget? Here's What To Do

Posted by Karen Deckard on Thu, Nov 09, 2017 @ 07:00 AM

As I looked at my calendar this morning, I realized that the rest of my year is going to fly by. Between travelling, weekend events, and visiting family, 2017 will be at an end before I know it.   

You may have a schedule that looks pretty similar. And on top of that you get to add holiday season hustle & bustle along with cold & flu season. It may feel like you barely have time to breathe. I hate to add yet another to-do to your list, but there's one more thing you need to evaluate as the year starts to draw to a close. Does your 2017 budget have some room left in it, and should you use that room to make some upgrades to your pharmacy POS setup? 

Here are a few things to consider as you start to take a closer look at wrapping up 2017.  

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Tags: pharmacy, customer loyalty, Pharmacy Profitability, pharmacy credit cards

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 


Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.