We’ve added a new option, Refund Transaction to Original Payment, to the AutoRefundTran Master Parameter in the TillParameters section. When this option is chosen and Auto-Refund is initiated for a transaction at the Till, the transaction will attempt to be refunded through the original payment method.
If the original method of payment fails, the 'Auto-Refund - Skip Failed Original Payment' trust level in the till section of Trust Level Editor will be used to determine if the cashier is then able to finalize the refund through a different method of payment. By default, this trust level is set to Never.
If for some reason the transaction is unable to even attempt refunding through the original method of payment, for instance the transaction had multiple methods of payment originally, the selected items will then be entered into the transaction and the refund must be manually finalized as before.
This feature is only available is V8.5 and above for stores using RMSPayServer to process cards.
