This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!Read More
When RMS was founded 20 years ago, one of the first innovations we brought to market was our pharmacy system interface platform. It became the standard for allowing communication between point of sale systems and different pharmacy systems.
Like most things in the pharmacy vertical, interfaces have evolved quite a bit over the last 20 years. And with that evolution comes more options and features for your pharmacy to take advantage of. No doubt this competitive, feature rich landscape is a major boon for pharmacies of all sizes. That doesn't mean that it's not overwhelming if you're looking at choosing the right pharmacy point-of-sale and pharmacy system vendors to partner with. With so many features and options, where do you start in figuring out what you need? Here's a quick look at some of the basics to help you get startedRead More
The commonly accepted meaning of convenience is constantly changing for your customers. They have more options to choose from than ever before. Not just in where they do business, but how they do business. And in a culture where a taps on a smart phone can result in pretty much anything you want being delivered to a doorstep, it's no wonder that many customers will choose to do business with their local pharmacy at the drive-thru.Read More
At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care.
Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need.
While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.Read More
How many times a day do you have to document driver's license information? For many pharmacies, the answer is "more times than I can count". So if you're manually entering that information, you're spending a lot of quality time with your keyboard.Read More
Over the 10+ years I’ve worked at RMS, smaller pharmacies continually bring up the concern that they are too small to benefit from POS. They feel that because their front end is limited, they have a small staff, or don’t do a huge script volume, point-of-sale is overkill. This couldn’t be further from the truth, and let me explain why.Read More
For retail businesses, it seems that the battle to stay relevant is constant. For pharmacies, the needs of consumers are always evolving, and their options for obtaining the products that your independent pharmacy carries are seemingly endless. To say that trying to compete in today's market is overwhelming is a gross understatement. Especially when your competition includes online retailers that take the idea of convenience to a whole new level.Read More
In a post earlier this week, I encouraged you to think about mistakes and how you handle them in your pharmacy. Mistakes are inevitable and knowing how to acknowledge them, repair any damage caused, and move forward is so important.
But that doesn’t mean that errors and inaccuracies have to be a part of your day to day. In fact, they really shouldn't be. It goes without saying that accuracy is more important to pharmacies than pretty much any other retail business. And while you have checks and balances in place to ensure that your pharmacy customers get the proper medications, there are some other areas where accuracy matters that often get overlooked.Read More