POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What is Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Oct 17, 2019 @ 02:13 PM

 

The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I'm often met by blank stares or questioning looks when I answer the question of "what do you do for work?" Even as I close 11 years with RMS, I still have not perfected a response to that question that doesn't confuse those not familiar with the inner workings of a pharmacy.

Partly this is because the average person does not give thought to point-of-sale outside of necessary interactions when making a purchase. But the other major factor is that explaining pharmacy point-of-sale is complicated. There's no one sentence that can sum up everything we do at RMS.

Technically, the term "point-of-sale" just refers to the place where a purchase is completed. And sure, that's a good starting point. But in a pharmacy, point-of-sale has to go beyond that transaction. So what may start as a transaction hub actually ends up being a whole lot more.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Getting Ahead of the Rush with Pharmacy Point-of-Sale

Posted by Karen Deckard on Thu, Oct 10, 2019 @ 07:00 AM

Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I've barely got a grasp on Halloween and haven't even thought about Thanksgiving. That doesn't stop the world of retail from counting down the days until Black Friday. Tempting us to browse, impulse buy and get into the holiday spirit, well all of the holiday spirits, nice and early. 

While it's extreme to put December swag on display in the beginning of October, box stores and retailers have one thing right. Preparing early saves time and stress. Here are 4 tips to start getting your pharmacy ready for the holiday season.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy pos

Why Your Pharmacy POS System Should be as Unique as Your Pharmacy

Posted by Karen Deckard on Thu, Sep 26, 2019 @ 03:00 PM

 

If someone were to ask you if your pharmacy business could be replaced, what would you say? "Sure, just drop in any old pharmacy in this spot and my customers absolutely won't notice!" Not a chance right? Because your business is unique and the relationships you build with patients are powerful.

There is always an aspect of every independent pharmacy business that is unlike any other. Which means that every pharmacy will be faced with distinctive challenges and have individual needs.

This also means that the solutions for these challenges are not one size fits all. And they never have been. But many pharmacies struggle with point-of-sale systems that expect them to be like every other pharmacy - not adding value beyond the ability to process customer payments. But it doesn't have to be that way. 

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Tags: pharmacy point-of-sale, pharmacypos, pharmacy pos, pharmacy system integration

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Meeting You Where You Are... To Help You Get Where You're Going

Posted by Cara Williams on Thu, Sep 05, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

One Foot in Front of the Other

Posted by Brandon Bieleski on Thu, Aug 08, 2019 @ 09:00 AM

 


Every day, everyone at RMS gets together for a quick 5 minute meeting. We take turns hosting. Sharing articles, thoughts, and experiences that everyone can use to learn, grow and be just a little bit better than we were the day before. This daily "standup" has become a big part of who we are as a company and every day I look forward to learning from my peers here at RMS. This week, I wanted to share a talk given by our Director of Operations, Brandon Bieleski. Happy reading! 

A few weeks ago I met a man named Rudy. Rudy is from a small village just north of Liverpool... England.... He's been in the United States for 32 years, 22 of them here in Washington, but you couldn't tell that from his accent. Rudy talks as if he's spent the whole of his 54 years in that small village. And yes, he prefers tea over coffee, which he reminded me of with uncanny frequency.

I met Rudy in the parking lot at the Paradise visitor's center in the Mt Rainier National Park. He was a tag along to our normal hiking group. That day, along with the rest of my hiking group, we would spend the next 5 hours making our way up to Camp Muir. We were all expecting a challenge -- our journey would start at a higher elevation than we'd even finished at on previous hikes. It would take us from sunshine and 70 degree temps into the clouds with 15 feet of visibility and a chill so sharp I would end up layering every piece of clothing I had in my pack.

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Tags: pharmacypos

A Sneak Peek at 3 Great Features for RMS Blog Readers

Posted by Karen Deckard on Thu, Jul 18, 2019 @ 02:19 PM

 

RBC 2019 with Cardinal Health kicked off this week and Thursday is the first day for attendees to visit the Exhibit hall. This year, RMS is debuting a brand new booth and teaching pharmacies about some great new features.

This is awesome for anyone happening to be at RBC this week. But...if you aren't, here's a sneak peek at some of things we're sharing.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

Is Quality or Cost Most Important?

Posted by Karen Deckard on Thu, Jul 11, 2019 @ 09:00 AM

A couple of years ago, I decided that I wanted to be better at baking. I invested in some supplies, bought a few recipe books and spent my spare time obsessing over baking shows and how-to articles. Today, I'm still on my quest for baking excellence, and my RMS co-workers are often subjected to whatever recipe I'm trying to perfect.

So , when one of our front office staff mentioned a craving for brownies, I thought I'd whip up a batch. My brownie recipe is tried, true, and always a crowd favorite. (Assuming I can get out of the house with a tray intact). One problem, I didn't have the same chocolate that I usually make the recipe with. But no big deal, I had something I could sub in. It wasn't up to my normal standards, but I thought it couldn't matter that much. It was getting melted down and mixed with half a dozen other ingredients. Plus if it worked, I'd save some money every time I made that recipe.

The results? Complete disaster.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

4 Ways to Save your Bottom Line with Point-of-Sale

Posted by Karen Deckard on Thu, Jun 13, 2019 @ 04:16 PM

 

Slow and steady wins the race, or so the saying goes. It's applicable in so many different ways. Most of them speaking to the power of perseverance.

But what about the other side of the coin? Baby steps can certainly get you to a larger goal, but what if you're taking those same tiny steps in the other direction? That's a race you probably don't want to win.

Here are a few tips to help you save your bottom line from all those little things that add up.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.