POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

How to Make Emergency Preparedness Plans for your Pharmacy

Posted by Karen Deckard on Thu, Feb 14, 2019 @ 07:00 AM

This past weekend, northwest Washington showed just how much the groundhog's 2019 prediction for an early spring mattered. As Friday afternoon rolled around, the snow started falling. And it kept falling, pretty much all weekend long and late into Monday afternoon.

In the days leading up to our little winter storm, everyone was preparing for the worst case scenario-fearing days without being able to leave the house, potential power outages and who knew what else. Grocery stores were packed and it wasn't long before many began to run out of basics like bread, milk and eggs.

At the same time as I was watching newscasts showing panicked people rushing around to prepare for the storm, I got to experience a sharp contrast at RMS as emergency plans were calmly reviewed and put into action. With customers in every state across the country, the show must go on no matter what is going in our little corner of the world. So we checked the generators, tested battery backups, and made sure that every main office employee could still work and help customers just like normal. The ease with which we achieved business as usual in a less than ideal scenario served as a great reminder for how far a little preparation can take you.

If you don't have an emergency plan in place for disasters (weather or otherwise) here are a few helpful hints for your pharmacy.

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Tags: pharmacy security, employees, pharmacypos, pharmacy point-of-sale, pharmacy

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: Pharmacy Profitability, OTC, pharmacypos, customer service, mobile pharmacy pos, pharmacy technology

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

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Tags: pharmacy pos, employees, Pharmacy Profitability, pharmacypos, customer service, pharmacy technology

A Brand New Integration from RMS and VoiceTech/OmniSys Fusion-Rx IVR

Posted by Karen Deckard on Thu, Nov 15, 2018 @ 07:00 AM

This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!

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Tags: Efficiency, pharmacypos, pharmacy technology, pharmacy point-of-sale, pharmacy, prescriptions

How do You Manage Patient Safety, Patient Outcomes and Customer Satisfaction in your Pharmacy?

Posted by Karen Deckard on Thu, Oct 25, 2018 @ 07:00 AM

A focus on patient outcomes, safety and overall customer satisfaction dominates the world of pharmacies. Big or small, retail or outpatient, these are key factors that concern every pharmacist we talk with here at RMS.

While all these factors are related, they require different approaches, and checking all the boxes for every transaction isn't always easy. No matter how knowledgeable and well trained your staff is, leaving it up to a human factor leaves for a margin for error.

So how do you deal with these concerns? How can you verify that every transaction gets safety checks, make sure that customers have everything they need, and that they are satisfied when they leave the store? The answer rests with your pharmacy point-of-sale system. It's the last point of contact you'll have with each customer before they walk out the door. Here's how you can make the most of it.

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Tags: Ortho Molecular Products, pharmacy pos, pharmacypos, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

Celebrating 20 Years of RMS - The Origin Story

Posted by Karen Deckard on Thu, Oct 18, 2018 @ 07:00 AM

In 1998, a small company emerged onto the scene of pharmacy technology providers. Rather than offering a new solution, this company oriented themselves on implementing pharmacy point-of-sale systems in general and training pharmacy owners and staff on a contract basis. The mission was to help pharmacies understand and use the tools available to them to run successful businesses - to teach them best practices so that they could become more profitable.

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Tags: pharmacy pos, pharmacypos, pharmacy technology, mobile pharmacy pos, pharmacy point-of-sale, pharmacy

Outpatient Hospital Pharmacies - Meet Bob!

Posted by Mike Gross on Thu, Oct 11, 2018 @ 07:00 AM

Bob just got promoted for increasing hospital revenue and improving patient outcomes.  Watch Bob's story and see how he not only got things turned around, but got promoted in the process!

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Tags: pharmacy pos, pharmacy security, EMV, Pharmacy Profitability, Efficiency, pharmacypos, pharmacy technology, pharmacy point-of-sale, pharmacy

Pharmacy Owners - What's Your Time Worth?

Posted by Karen Deckard on Thu, Sep 27, 2018 @ 07:00 AM

About a month ago, I went to wake up my kids, and noticed that my little boys weren't quite so little anymore. Feet sprawled over their toddler sized mattresses in every possible direction. There was no more avoiding it. It was time to upgrade to twin size mattresses and they'd need a matching bed frame to go with them.

After shopping and research, my other half and I had the brilliant idea to make our own loft beds. After all, plans are readily available online and it can't be that hard right? A good solid weekend of work and we'd have our problem solved, and hopefully for less than purchasing something similar would cost.

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Tags: pharmacy pos, employees, pharmacypos, Efficiency, pharmacy point-of-sale, pharmacy

Active Recovery - Steps For Successful Inventory Management in Your Pharmacy

Posted by Karen Deckard on Thu, Sep 13, 2018 @ 07:00 AM

 

A couple of months back, we shared a recent study discussing the staggering amount of sales forfeited by retailers due to out-of-stock products. Even for pharmacies with small front ends, sales lost because of empty shelves can be detrimental.

One of the major components to keeping inventory accurate is an active store recovery process. Depending on the size of your pharmacy, this might seem a little daunting at first, but if you take the time up front to build your active recovery program the right way with the right tools, you can take the first steps towards saying goodbye to out-of-stock concerns.

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Tags: pharmacy pos, Pharmacy Profitability, pharmacypos, pharmacy technology, pharmacy point-of-sale

5 Reasons You Should Order Gift Cards/Loyalty Cards Now

Posted by Karen Deckard on Thu, Jul 26, 2018 @ 06:00 AM

I'm currently struggling with the idea of back to school shopping for jeans and sweaters in 90-degree weather. I mean, didn't school just get out? And I already have to think about new backpacks and first day of school outfits?

Although there's still a good amount of summer left, it does seem to be disappearing especially fast. Another beach trip, a few more visits to the pool, and we'll be back to planning more rainy-day activities than sunny ones. At least here in the Pacific Northwest, campfires and S'mores will make way for roaring fireplaces and hot cocoa all too soon.

And this landslide into the upcoming school year and fall weather also means that it's not going to be too long before all of those "Christmas in July" sales that seem to be more prevalent this year will become the real thing.

While it's too early to start decking the halls, there is one major thing you can and should get started on now to make sure you're ready for the upcoming busy season. It's time to order gift cards and loyalty cards. Here are 5 reasons that you should get started now:

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Tags: pharmacy gift cards, Pharmacy Profitability, pharmacypos, pharmacy point-of-sale

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.