POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Are You Consuming Your Pharmacy POS or just Using it?

Posted by Karen Deckard on Thu, Jan 23, 2020 @ 05:39 PM

In recent years, online streaming services like Netflix and Hulu have redefined the way many people consume entertainment. We’ve said goodbye to commercials every 8 minutes and no longer have to wait until next week to find out how the most recent cliffhanger resolves itself.

But what does it really mean to consume the products they offer? Or any product for that matter? For example, news surfaced that Netflix considers a viewer to have watched an episode after just two minutes of engagement. Even though you turned that movie off before the opening scene was over, you’re still counted in a record breaking release statistic.

To me it seems like the definition of consumption here is a little off. If you watched just 2 minutes of a 90 minute movie, you’d only be consuming just over 2% of the full product. Put that in terms of any purchase you make and think about what it would be like to consume that little of it.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The Experience of Pharmacy POS

Posted by Karen Deckard on Thu, Jan 16, 2020 @ 07:23 PM

If you made any sort of big purchase, like a new car, or a new home, or even a new TV, you'd have expectations of how life after your purchase would be. You'd look forward to better gas mileage and a service plan from the dealer. Or gatherings with friends from your new kitchen. Or being even more engrossed in your favorite TV shows with that new and improved big screen.

The point is, that when you make a big purchase, you're not just purchasing something physical. You're also purchasing the experience you expect to have with that item. Even a pair of shoes could be expected to deliver an experience post purchase. Like feet that aren't sore after standing all day, or perhaps a few compliments during your first outing,

So why would you expect anything less if you make an investment in your pharmacy?

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Tags: pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

4 Questions to Drive Results in Your Pharmacy

Posted by Karen Deckard on Thu, Jan 09, 2020 @ 09:00 AM

Every week when I make the grocery list, I ask my kids if there's anything they'd like to have around the house. There's the inevitable list of snack foods, and the 20 questions designed to make sure that their favorite meals are on the list. But without fail, my anti-vegetable, doesn't like fruit unless it's smothered in peanut butter or chocolate, son also asks for bananas.

This is an easy yes. Of course you can have bananas kid.

The thing is, he doesn't really want the bananas. What he wants is the result of bananas that sat on the counter for a week and got overripe. In our house that meant he was getting banana pancakes for breakfast on Sunday morning, and would have a steady supply of banana bread to start off the week. I have to hand it to him. It took me far longer than it should have to catch onto his scheme.

What my devious little lover of banana flavored baked goods caught onto was not just an enviable ability to plan ahead, but a results driven strategy that ultimately got him where he wanted to be. Every time I said "No, I can't make banana pancakes because we don't have bananas" he started to learn that all he needed for his weekend breakfast dreams to come true was a single ingredient. And guess what's been on the counter in one state of ripeness or another ever since?

While understanding the way that my Kindergartner's brain works is next to impossible, I imagine that if I were to define the process he went through it would boil down to a few simple questions. And while the problems we face in every day life and business are more complicated than pancakes, the same questions can get you closer to your desired results.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

A Few Tips to Plan for the Coming Year

Posted by Karen Deckard on Fri, Jan 03, 2020 @ 10:56 AM

It's that time of year again where we're all setting goals and thinking about what we could do better in the new year. In business, I wouldn't exactly call them New Years Resolutions, but that new year in front of us can't help but bring with it some expectations for change.

As you gear up for the coming year, there may be a few things that it will be helpful to have access to.

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Tags: pharmacypos, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

New Year, New Passwords!

Posted by Karen Deckard on Thu, Dec 26, 2019 @ 10:14 PM

 

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Tags: PCI, pharmacypos, employees, pharmacy security

Here's What to Do with Extra Funds in 2019

Posted by Karen Deckard on Thu, Dec 05, 2019 @ 12:22 PM

 

I've got a full calendar for the last few weeks of December. Dinners with friends, a trip to the zoo for the annual light festival, picking up traveling family members from the airport, and of course some extra time to bake some holiday sweets. All the usual things that make this time of year go by so fast. And that's not even including the day to day that's always busier at the end of the year.

For many of us, work days are filled with making sure that loose ends are tied up, goals are met, and plans made for the new year. Businesses will also be taking a final look at the budget and finding out if there's room left for a few last minute investments before 2019 ends.

If you do happen to have some room in your 2019 pharmacy budget, there are a few point-of-sale related investments you may want to consider.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos, P2PE

4 Questions to Ask About Pharmacy POS Partners

Posted by Karen Deckard on Thu, Nov 07, 2019 @ 04:18 PM

 

Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to wrestle with each other anyway, they might as well learn how to do it properly.

After the first few weeks of uncertainty, they're getting into the rhythm of practices and tournaments, and are constantly asking me when they get to go to wrestling again. Their twice a week practices end with two excited little ones who can't wait to get home and practice their new skills.

This last practice however, my kiddos came home with heads low and the usual fountain of energy gone. Thinking that they'd met some wall in skill, or had been chastised by a coach, I prepared my best "hard work pays off" speech. Much to my surprise, the issue wasn't about ability or behavior, but rather about not having the right partner to practice with. One kids partner had been unfocused and off task, and the other had been resistant to lend a helping hand when it was needed.

Now of course, these are 5 and 6 year old kids, wrestling for a basic foundation, and most importantly for fun. So no harm done. But it's a good reminder of the importance of having the right person in your corner.

Let's face it, if you have the wrong partners in your pharmacy business, the results can be disastrous. So here are a few questions to ask, to help you find the right team of system and service providers for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Tips and Tricks for the Holiday Season

Posted by Karen Deckard on Thu, Oct 31, 2019 @ 01:18 PM

 

Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn't have anything on the Holiday Season.

Maybe that's partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it's probably because the end of the year, and the Holiday Season, can be stressful. No matter how much I plan or how early I start, there never seems to be enough time to be comfortable.

For retailers, the holiday shopping season is likely to be in full swing in no time at all. With Thanksgiving falling later in the month this year, everyone is thinking about getting a jump start.

So, in what's become a bit of a holiday season tradition here at RMS, here are our top tips for keeping your retail pharmacy running smoothly during the holidays. And they're a couple weeks early, so you can get ahead of the rush. (Or at least give it your best try)

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, employees

The Benefits of Point-to-Point Encryption in Pharmacy POS

Posted by Karen Deckard on Thu, Oct 24, 2019 @ 12:14 PM

If you've talked with your credit card processing representative, or with anyone about credit card services in the last couple of years, it's likely that you've heard many different acronyms thrown around. You may already be familiar with terms such as FSA, EMV, NFC as services like chip card acceptance and Apple/Android Pay have become common place.

There's one important definition however, that may not have made your list yet. P2PE, or, Point-to-Point Encryption.

So what exactly is P2PE? For some expert answers, we turned to one of our many processing partners.

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Tags: pharmacypos, pharmacy credit cards, pharmacy security, P2PE

What is Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Oct 17, 2019 @ 02:13 PM

 

The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I'm often met by blank stares or questioning looks when I answer the question of "what do you do for work?" Even as I close 11 years with RMS, I still have not perfected a response to that question that doesn't confuse those not familiar with the inner workings of a pharmacy.

Partly this is because the average person does not give thought to point-of-sale outside of necessary interactions when making a purchase. But the other major factor is that explaining pharmacy point-of-sale is complicated. There's no one sentence that can sum up everything we do at RMS.

Technically, the term "point-of-sale" just refers to the place where a purchase is completed. And sure, that's a good starting point. But in a pharmacy, point-of-sale has to go beyond that transaction. So what may start as a transaction hub actually ends up being a whole lot more.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.