POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

One Foot in Front of the Other

Posted by Brandon Bieleski on Thu, Aug 08, 2019 @ 09:00 AM

 


Every day, everyone at RMS gets together for a quick 5 minute meeting. We take turns hosting. Sharing articles, thoughts, and experiences that everyone can use to learn, grow and be just a little bit better than we were the day before. This daily "standup" has become a big part of who we are as a company and every day I look forward to learning from my peers here at RMS. This week, I wanted to share a talk given by our Director of Operations, Brandon Bieleski. Happy reading! 

A few weeks ago I met a man named Rudy. Rudy is from a small village just north of Liverpool... England.... He's been in the United States for 32 years, 22 of them here in Washington, but you couldn't tell that from his accent. Rudy talks as if he's spent the whole of his 54 years in that small village. And yes, he prefers tea over coffee, which he reminded me of with uncanny frequency.

I met Rudy in the parking lot at the Paradise visitor's center in the Mt Rainier National Park. He was a tag along to our normal hiking group. That day, along with the rest of my hiking group, we would spend the next 5 hours making our way up to Camp Muir. We were all expecting a challenge -- our journey would start at a higher elevation than we'd even finished at on previous hikes. It would take us from sunshine and 70 degree temps into the clouds with 15 feet of visibility and a chill so sharp I would end up layering every piece of clothing I had in my pack.

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Tags: pharmacypos

A Sneak Peek at 3 Great Features for RMS Blog Readers

Posted by Karen Deckard on Thu, Jul 18, 2019 @ 02:19 PM

 

RBC 2019 with Cardinal Health kicked off this week and Thursday is the first day for attendees to visit the Exhibit hall. This year, RMS is debuting a brand new booth and teaching pharmacies about some great new features.

This is awesome for anyone happening to be at RBC this week. But...if you aren't, here's a sneak peek at some of things we're sharing.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

Is Quality or Cost Most Important?

Posted by Karen Deckard on Thu, Jul 11, 2019 @ 09:00 AM

A couple of years ago, I decided that I wanted to be better at baking. I invested in some supplies, bought a few recipe books and spent my spare time obsessing over baking shows and how-to articles. Today, I'm still on my quest for baking excellence, and my RMS co-workers are often subjected to whatever recipe I'm trying to perfect.

So , when one of our front office staff mentioned a craving for brownies, I thought I'd whip up a batch. My brownie recipe is tried, true, and always a crowd favorite. (Assuming I can get out of the house with a tray intact). One problem, I didn't have the same chocolate that I usually make the recipe with. But no big deal, I had something I could sub in. It wasn't up to my normal standards, but I thought it couldn't matter that much. It was getting melted down and mixed with half a dozen other ingredients. Plus if it worked, I'd save some money every time I made that recipe.

The results? Complete disaster.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

4 Ways to Save your Bottom Line with Point-of-Sale

Posted by Karen Deckard on Thu, Jun 13, 2019 @ 04:16 PM

 

Slow and steady wins the race, or so the saying goes. It's applicable in so many different ways. Most of them speaking to the power of perseverance.

But what about the other side of the coin? Baby steps can certainly get you to a larger goal, but what if you're taking those same tiny steps in the other direction? That's a race you probably don't want to win.

Here are a few tips to help you save your bottom line from all those little things that add up.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Customer Loyalty in Your Pharmacy

Posted by Karen Deckard on Thu, Jun 06, 2019 @ 11:41 AM

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true?

In a new article, published in this month's Computer Talk, RMS President & CEO Brad Jones explores the reasons why pharmacies need a customer loyalty program and provides some helpful tips to get you started.

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Tags: customer loyalty, customer service, pharmacypos, Pharmacy Profitability

It's Trade Show Season! Are You Ready to Make the Most of This Year's Conferences?

Posted by Karen Deckard on Thu, May 30, 2019 @ 04:19 PM

Trade Show Season has arrived and we're gearing up to attend some of our favorite industry events in the coming months. (And looking forward to attending our first Connect conference with PioneerRx this weekend!)

We're excited every year to attend conferences like Connect, Amerisource Bergen Thoughtspot, and Cardinal RBC. We love seeing our customers, putting faces to names, and introducing new friends to our team and suite of point-of-sale products.

While every conference is unique, including different themes, new takeaways and lots of new industry contacts, they always have one thing in common. They are over in the blink of an eye. Packed with CE courses, user group meetings, dinners and entertainment, it's hard to find time to sleep, let alone make enough time to see everything on the trade show floor.

Here are our favorite tips to help you make the most of whatever shows you plan on attending this year.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, pharmacy pos

Shouldn't This be Easier? Identifying Ineffective Pharmacy Workflows

Posted by Karen Deckard on Thu, May 23, 2019 @ 11:31 AM

For a long time, I disdained the pressure cooker hype. To me, it seemed like one extra, and very large, piece of equipment to take up space in my kitchen. But when my trusty slow cooker bit the dust I decided to buy one of those all in one do everything instant pots. I was still pretty sure I’d never use the pressure cooker function. I’d never cooked that way and didn’t see a reason to start.

But eventually, a lack of planning and absence of time had me giving something new a try. And as a result, discovering I’d been wasting a lot of time and energy because I hadn’t recognized the inefficiency in the way I was doing certain things.

My point here is that doing something the long way doesn’t mean it’s better. Seems obvious, but sometimes we get so mired down in the way we do things that we don’t stop to ask ourselves an important question. Shouldn’t this be easier?

If you’re looking at some of the workflows in your pharmacy, and you start to ask yourself this question, you’re likely going to find yourself saying “yes” at least a few times. And maybe lot more. But at the same time, you may wonder whether it’s worth it to invest the time, effort or money into changing workflows around. Here are some helpful qualifications to get you on the right track.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

What to do When Space is at a Premium in Your Pharmacy

Posted by Karen Deckard on Thu, May 09, 2019 @ 04:35 PM

Getting rid of unnecessary clutter seems to be trending. From simple organization hacks, to purging your life of everything that doesn't bring you joy, or even tiny house living. The idea that less is more is taking over.

Whether you subscribe to this theory of less is more in your personal life, chances are there's at least one place that could benefit from a more minimalist approach.

The pharmacy counter is often stuffed to capacity. Counter top displays compete for space with point-of-sale equipment and you need more registers than you actually have space for.

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Tags: pharmacy point-of-sale, pharmacy technology, pharmacypos, Efficiency, pharmacy pos

Point-of-Sale Beyond the Pharmacy

Posted by Karen Deckard on Thu, Mar 21, 2019 @ 07:00 AM

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy system integrations, FSA card acceptance capabilities, and regulatory requirements are just the tip of the iceberg.

But just as the pharmacy industry itself is unique, we often see pharmacies that serve their communities beyond the pharmacy counter with distinctive product offerings and services. Soda fountains, gift departments, photo printing, DME product offerings and even small restaurants are just a few of the varied offerings our pharmacy customers have shared over the years.

The challenge for businesses like these often lies trying to figure out how to manage two distinctly different service types while keeping continuity for customers and staff.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.