This time of year, it feels like we need reminders for everything. I've got to-do lists covering the entire surface of my refrigerator, holiday events at my kids school to attend, "Friends-givings" to go to, Thanksgiving dinner to plan and cook, and holiday shopping to finish. When I look at my calendar, I can't help but wonder what crazy person took it over and why they thought it would be funny to fill every available day with something to do. And then I remember that crazy person looks a lot like me!Read More
A focus on patient outcomes, safety and overall customer satisfaction dominates the world of pharmacies. Big or small, retail or outpatient, these are key factors that concern every pharmacist we talk with here at RMS.
While all these factors are related, they require different approaches, and checking all the boxes for every transaction isn't always easy. No matter how knowledgeable and well trained your staff is, leaving it up to a human factor leaves for a margin for error.
So how do you deal with these concerns? How can you verify that every transaction gets safety checks, make sure that customers have everything they need, and that they are satisfied when they leave the store? The answer rests with your pharmacy point-of-sale system. It's the last point of contact you'll have with each customer before they walk out the door. Here's how you can make the most of it.Read More
In 1998, a small company emerged onto the scene of pharmacy technology providers. Rather than offering a new solution, this company oriented themselves on implementing pharmacy point-of-sale systems in general and training pharmacy owners and staff on a contract basis. The mission was to help pharmacies understand and use the tools available to them to run successful businesses - to teach them best practices so that they could become more profitable.Read More
Bob just got promoted for increasing hospital revenue and improving patient outcomes. Watch Bob's story and see how he not only got things turned around, but got promoted in the process!Read More
About a month ago, I went to wake up my kids, and noticed that my little boys weren't quite so little anymore. Feet sprawled over their toddler sized mattresses in every possible direction. There was no more avoiding it. It was time to upgrade to twin size mattresses and they'd need a matching bed frame to go with them.
After shopping and research, my other half and I had the brilliant idea to make our own loft beds. After all, plans are readily available online and it can't be that hard right? A good solid weekend of work and we'd have our problem solved, and hopefully for less than purchasing something similar would cost.Read More
A couple of months back, we shared a recent study discussing the staggering amount of sales forfeited by retailers due to out-of-stock products. Even for pharmacies with small front ends, sales lost because of empty shelves can be detrimental.
One of the major components to keeping inventory accurate is an active store recovery process. Depending on the size of your pharmacy, this might seem a little daunting at first, but if you take the time up front to build your active recovery program the right way with the right tools, you can take the first steps towards saying goodbye to out-of-stock concerns.Read More
I'm currently struggling with the idea of back to school shopping for jeans and sweaters in 90-degree weather. I mean, didn't school just get out? And I already have to think about new backpacks and first day of school outfits?
Although there's still a good amount of summer left, it does seem to be disappearing especially fast. Another beach trip, a few more visits to the pool, and we'll be back to planning more rainy-day activities than sunny ones. At least here in the Pacific Northwest, campfires and S'mores will make way for roaring fireplaces and hot cocoa all too soon.
And this landslide into the upcoming school year and fall weather also means that it's not going to be too long before all of those "Christmas in July" sales that seem to be more prevalent this year will become the real thing.
While it's too early to start decking the halls, there is one major thing you can and should get started on now to make sure you're ready for the upcoming busy season. It's time to order gift cards and loyalty cards. Here are 5 reasons that you should get started now:Read More
Major chains spend hundreds of millions of dollars on advertising each year. With TV, Radio Spots circulars and direct mail and social media, they have their bases covered. There's no denying that chains have a lot more resources dedicated to driving customers
through their doors.
So as a smaller independent business, how do you compete? You're certainly outmatched on paper. But that doesn't mean you're outmatched overall.Read More
From time to time, we all get that irritating feeling that there's something we've forgotten to do. Whether it's an email we didn't send before the end of the day, or something we forgot to grab at the grocery store, or a neglected deadline, it doesn't matter at the moment. Everything is an unseen iceberg waiting to sink you because this unknown problem is eating away at you.
The key of course is detecting that unknown problem or underlying issue. Once you know what's going on, you can make a plan to take corrective action. But in the case of a complex pharmacy business, how exactly do you get to the root of inefficiencies and problems?Read More
This weekend, the news hit that a childhood staple since 1957, Toys R Us, may be closing the doors of all locations. Fierce competition and dwindling profits may have gotten the best of something that I always viewed as something of an institution. Despite already announced store closures I guess I always figured it would be there, offering much the same experience to my kids as it did for me.Read More