POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

4 Ways to Save your Bottom Line with Point-of-Sale

Posted by Karen Deckard on Thu, Jun 13, 2019 @ 04:16 PM

 

Slow and steady wins the race, or so the saying goes. It's applicable in so many different ways. Most of them speaking to the power of perseverance.

But what about the other side of the coin? Baby steps can certainly get you to a larger goal, but what if you're taking those same tiny steps in the other direction? That's a race you probably don't want to win.

Here are a few tips to help you save your bottom line from all those little things that add up.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Customer Loyalty in Your Pharmacy

Posted by Karen Deckard on Thu, Jun 06, 2019 @ 11:41 AM

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true?

In a new article, published in this month's Computer Talk, RMS President & CEO Brad Jones explores the reasons why pharmacies need a customer loyalty program and provides some helpful tips to get you started.

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Tags: customer loyalty, customer service, pharmacypos, Pharmacy Profitability

It's Trade Show Season! Are You Ready to Make the Most of This Year's Conferences?

Posted by Karen Deckard on Thu, May 30, 2019 @ 04:19 PM

Trade Show Season has arrived and we're gearing up to attend some of our favorite industry events in the coming months. (And looking forward to attending our first Connect conference with PioneerRx this weekend!)

We're excited every year to attend conferences like Connect, Amerisource Bergen Thoughtspot, and Cardinal RBC. We love seeing our customers, putting faces to names, and introducing new friends to our team and suite of point-of-sale products.

While every conference is unique, including different themes, new takeaways and lots of new industry contacts, they always have one thing in common. They are over in the blink of an eye. Packed with CE courses, user group meetings, dinners and entertainment, it's hard to find time to sleep, let alone make enough time to see everything on the trade show floor.

Here are our favorite tips to help you make the most of whatever shows you plan on attending this year.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, pharmacy pos

Shouldn't This be Easier? Identifying Ineffective Pharmacy Workflows

Posted by Karen Deckard on Thu, May 23, 2019 @ 11:31 AM

For a long time, I disdained the pressure cooker hype. To me, it seemed like one extra, and very large, piece of equipment to take up space in my kitchen. But when my trusty slow cooker bit the dust I decided to buy one of those all in one do everything instant pots. I was still pretty sure I’d never use the pressure cooker function. I’d never cooked that way and didn’t see a reason to start.

But eventually, a lack of planning and absence of time had me giving something new a try. And as a result, discovering I’d been wasting a lot of time and energy because I hadn’t recognized the inefficiency in the way I was doing certain things.

My point here is that doing something the long way doesn’t mean it’s better. Seems obvious, but sometimes we get so mired down in the way we do things that we don’t stop to ask ourselves an important question. Shouldn’t this be easier?

If you’re looking at some of the workflows in your pharmacy, and you start to ask yourself this question, you’re likely going to find yourself saying “yes” at least a few times. And maybe lot more. But at the same time, you may wonder whether it’s worth it to invest the time, effort or money into changing workflows around. Here are some helpful qualifications to get you on the right track.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

What to do When Space is at a Premium in Your Pharmacy

Posted by Karen Deckard on Thu, May 09, 2019 @ 04:35 PM

Getting rid of unnecessary clutter seems to be trending. From simple organization hacks, to purging your life of everything that doesn't bring you joy, or even tiny house living. The idea that less is more is taking over.

Whether you subscribe to this theory of less is more in your personal life, chances are there's at least one place that could benefit from a more minimalist approach.

The pharmacy counter is often stuffed to capacity. Counter top displays compete for space with point-of-sale equipment and you need more registers than you actually have space for.

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Tags: pharmacy point-of-sale, pharmacy technology, pharmacypos, Efficiency, pharmacy pos

Point-of-Sale Beyond the Pharmacy

Posted by Karen Deckard on Thu, Mar 21, 2019 @ 07:00 AM

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy system integrations, FSA card acceptance capabilities, and regulatory requirements are just the tip of the iceberg.

But just as the pharmacy industry itself is unique, we often see pharmacies that serve their communities beyond the pharmacy counter with distinctive product offerings and services. Soda fountains, gift departments, photo printing, DME product offerings and even small restaurants are just a few of the varied offerings our pharmacy customers have shared over the years.

The challenge for businesses like these often lies trying to figure out how to manage two distinctly different service types while keeping continuity for customers and staff.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

How to Make Emergency Preparedness Plans for your Pharmacy

Posted by Karen Deckard on Thu, Feb 14, 2019 @ 07:00 AM

This past weekend, northwest Washington showed just how much the groundhog's 2019 prediction for an early spring mattered. As Friday afternoon rolled around, the snow started falling. And it kept falling, pretty much all weekend long and late into Monday afternoon.

In the days leading up to our little winter storm, everyone was preparing for the worst case scenario-fearing days without being able to leave the house, potential power outages and who knew what else. Grocery stores were packed and it wasn't long before many began to run out of basics like bread, milk and eggs.

At the same time as I was watching newscasts showing panicked people rushing around to prepare for the storm, I got to experience a sharp contrast at RMS as emergency plans were calmly reviewed and put into action. With customers in every state across the country, the show must go on no matter what is going in our little corner of the world. So we checked the generators, tested battery backups, and made sure that every main office employee could still work and help customers just like normal. The ease with which we achieved business as usual in a less than ideal scenario served as a great reminder for how far a little preparation can take you.

If you don't have an emergency plan in place for disasters (weather or otherwise) here are a few helpful hints for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, employees, pharmacy security

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: pharmacy technology, mobile pharmacy pos, customer service, pharmacypos, OTC, Pharmacy Profitability

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.