We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.Read More
RBC 2019 with Cardinal Health kicked off this week and Thursday is the first day for attendees to visit the Exhibit hall. This year, RMS is debuting a brand new booth and teaching pharmacies about some great new features.
This is awesome for anyone happening to be at RBC this week. But...if you aren't, here's a sneak peek at some of things we're sharing.Read More
A couple of years ago, I decided that I wanted to be better at baking. I invested in some supplies, bought a few recipe books and spent my spare time obsessing over baking shows and how-to articles. Today, I'm still on my quest for baking excellence, and my RMS co-workers are often subjected to whatever recipe I'm trying to perfect.
So , when one of our front office staff mentioned a craving for brownies, I thought I'd whip up a batch. My brownie recipe is tried, true, and always a crowd favorite. (Assuming I can get out of the house with a tray intact). One problem, I didn't have the same chocolate that I usually make the recipe with. But no big deal, I had something I could sub in. It wasn't up to my normal standards, but I thought it couldn't matter that much. It was getting melted down and mixed with half a dozen other ingredients. Plus if it worked, I'd save some money every time I made that recipe.
The results? Complete disaster.Read More
Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.
Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.Read More
For a long time, I disdained the pressure cooker hype. To me, it seemed like one extra, and very large, piece of equipment to take up space in my kitchen. But when my trusty slow cooker bit the dust I decided to buy one of those all in one do everything instant pots. I was still pretty sure I’d never use the pressure cooker function. I’d never cooked that way and didn’t see a reason to start.
But eventually, a lack of planning and absence of time had me giving something new a try. And as a result, discovering I’d been wasting a lot of time and energy because I hadn’t recognized the inefficiency in the way I was doing certain things.
My point here is that doing something the long way doesn’t mean it’s better. Seems obvious, but sometimes we get so mired down in the way we do things that we don’t stop to ask ourselves an important question. Shouldn’t this be easier?
If you’re looking at some of the workflows in your pharmacy, and you start to ask yourself this question, you’re likely going to find yourself saying “yes” at least a few times. And maybe lot more. But at the same time, you may wonder whether it’s worth it to invest the time, effort or money into changing workflows around. Here are some helpful qualifications to get you on the right track.Read More
If you dive down the rabbit hole of trying to better your business in any meaningful way, you're going to run into the idea of "strategy". It's become so prevalent it almost seems like a buzzword. And it's easy to start to think it might not really apply. After all, you're not playing a board game or planning a hostile takeover. You're running a pharmacy. Do you really need to think about strategy?
At the most basic level, a strategy is not a game of chess. It's not you pitted against anyone else either. It's a plan that you use to achieve a goal.
But if it's that simple, and that sensible, why doesn't everyone use a more strategic approach to growth and profitability in their pharmacy? Well, like most things the big picture is just that. Way too big to tackle in one piece. Breaking it up into smaller pieces makes everything much more manageable. Here's how to do it.Read More
Getting rid of unnecessary clutter seems to be trending. From simple organization hacks, to purging your life of everything that doesn't bring you joy, or even tiny house living. The idea that less is more is taking over.
Whether you subscribe to this theory of less is more in your personal life, chances are there's at least one place that could benefit from a more minimalist approach.
The pharmacy counter is often stuffed to capacity. Counter top displays compete for space with point-of-sale equipment and you need more registers than you actually have space for.Read More
Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.
But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?Read More