POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

Are Your Pharmacy Staff Dependent on You?

Posted by Karen Deckard on Thu, Apr 11, 2019 @ 09:00 AM

This coming Fall, my kiddos will be starting Kindergarten. And even 5 months away, there's a flurry of preparation. I've filled out what feels like a mountain of paperwork, copied all of their records twice, and attended orientations meant to prepare the little ones and their parents for the upcoming change.

Throughout this process, I've realized just how much I've inadvertently been doing for my kids, rather than teaching them how. Little things like making sure that they can turn jacket sleeves right side out so they don't hold up the recess line or knowing that they can peel a banana on their own at lunch time.

These things just never seemed like a big deal. It's faster to help the kid get their coat on than it is to put down the car keys and take the time to walk them through doing it themselves. And when lunch is on the table, well it just makes sense to have it accessible from the start. But what felt easier at the time was really just past me finding a way to give me future me a massive headache.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

5 Things That Can Throw Your Pharmacy Off Balance

Posted by Karen Deckard on Thu, Apr 04, 2019 @ 09:00 AM

Two weeks ago I woke up, attempted to get out of bed and promptly fell on my face. While I'm not what you'd call graceful, this kind of clumsiness is definitely uncharacteristic. A trip to the doctor's revealed that I had an ear infection, which was doing all sorts of nasty things to my equilibrium.

While I knew that ear infections could cause balance problems and dizziness, I'd never actually experienced it for myself. I was a bit surprised that something that seemed to be impacting me so little in every other way was throwing me off of my game so much.

There are so many working pieces that keep us balanced. Both physically, in our personal lives and in our businesses. In your pharmacy, there are dozens of seemingly small or unconnected things that can throw your entire pharmacy business out of balance if you aren't careful.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, Efficiency, pharmacy pos, pharmacy security

3 Reasons to Invest in Training in your Pharmacy (Video)

Posted by Cassandra Castillo on Thu, Mar 28, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees

Why You Should Automate Price Updates in Your Pharmacy

Posted by Karen Deckard on Thu, Mar 14, 2019 @ 06:00 AM

There are some things that it makes sense to do the long way. The extra work makes your end result better. Warm from the oven homemade cookies (or fresh from the local bakery) are always going to be better than the package you bought at the grocery store. And taking the time to have a meaningful interaction with your pharmacy customers will lead to more loyal, long term customers compared to a pharmacy that treats patients as just another prescription number.

But there are definitely a more than a few areas you can make up valuable time by automating key pharmacy processes. One such process that we run into quite a bit is streamlining the price and cost change process. Through integrations between your pharmacy point-of-sale system and your wholesalers, you can take advantage of automated price updates.

Even pharmacies with small front ends can put this feature to good use. Even updating a few products by hand each day takes up valuable time and increases your margin for error.

Here are a few other reasons you might want to consider automated price updates:

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

4 Ways To Delight Tech Savvy Pharmacy Customers [VIDEO]

Posted by Cassandra Castillo on Thu, Feb 28, 2019 @ 08:52 AM

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Tags: pharmacy, pharmacy technology, mobile pharmacy pos, customer loyalty, customer service, prescriptions, Pharmacy Profitability, EMV, pharmacy pos

Tips for a Better Cash Management Strategy in Your Pharmacy

Posted by Karen Deckard on Thu, Feb 21, 2019 @ 06:00 AM

I'm pretty sure that not a day goes by where I don't talk with at least one RMS customer about credit card processing. From EMV, to P2PE, NFC, and Credit Card on File. All things credit card are a hot topic for any size pharmacy.

But credit cards aren't the only method of payment that matters in your pharmacy. Consumers in the U.S. are far from giving up their money clips and going cashless. According to this article, cash still accounts for about 31% of consumer transactions. Your pharmacy might do more or less depending on demographics, average ticket size or any number of other factors. But no matter the number, it's definitely too large to ignore.

All this doesn't change the fact that cash has it's downsides when your're running a business. Having an effective cash management strategy is important in order to both identify and avoid problems.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

How Will You Achieve Your Hospital Meds-to-Beds program goals this year?

Posted by Karen Deckard on Thu, Feb 07, 2019 @ 07:00 AM

Is a Meds-to-Beds bedside discharge program on your to-do list for 2019? For many organizations, implementing Meds-to-Beds will be high on the priority list this year as they strive to reduce re-admittance rates, increase patient compliance and satisfaction, and even boost outpatient pharmacy sales.

For many years, our EvolutionPOS and our EvolutionPOSV2 tablet have set the stage for Meds-to-Beds programs in organizations across the country. We've been happy to be able to help with so many different Meds-to-Beds Implementations.

But we've also learned that every implementation comes with its own unique set of challenges. Every organization operates just a little differently and for some, there are barriers to Meds-to-Beds implementation that might be a little bit difficult to surpass.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, customer service, PCI, prescriptions, pharmacy pos

How Do You Solve Issues with Upset Customers in your Pharmacy?

Posted by Karen Deckard on Fri, Feb 01, 2019 @ 06:00 AM

How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.

We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.

Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.

Here are some tips to help you get started.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, OTC, Efficiency, employees

What Are The Best Point-of-Sale Reports to Use in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Jan 24, 2019 @ 07:00 AM

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.