The end of another year means that we have another year's worth of blog posts in the books - over 100 were written in 2016! Posting two articles a week, every week, for the last year, means we've built up a lot of great content on pharmacy management, pharmacy technology, business strategies, security, and much more.Read More
Last week, RMS announced release of a single hardware solution for EMV card acceptance and signature capture with Vantiv Payments. We have been overwhelmed at the positive response we’ve received after publishing this information and are excited to start transitioning customers to this new solution.Read More
Several years ago, I received a letter from my doctor’s office. My physician’s home had been broken into and her work laptop was stolen - her unencrypted laptop. Potentially containing personal information about her patients. Of course they made all of the obligatory conciliations, like credit monitoring and such. But there was no undoing the damage that was already done. Even years ago, I knew that she’d made a big mistake and been far too carefree with how she treated private patient information.
As a pharmacy, you have access to large amounts of personal, potentially sensitive, information about your patients. And you have a responsibility to protect it. And physical theft is probably the least of your worries as most data thefts today happen in the virtual world. So what do you need to do? Well, the list is pretty long, but here are a few things that can get you started.Read More
This past week, one of our employees who works from home lost power for about 6 hours. It wasn’t because of high winds or heavy snow. Instead, it was due to an oil spill in his neighborhood. Crazy random happenstance? Maybe, but it doesn’t change the fact that our disaster planning shouldn’t just melt away with the snow.Read More
Recently in the news it was reported that a man dressed as a Walmart employee walked up to a cashier, and told him he was needed in the office. The man then proceeded to continue helping the customer at the till, then emptied the cash drawer, and walked out.
Of course there are a dozen different reasons why this could happen at a store the size of a Walmart. But the rules of Thumper say that if I can’t say anything nice, well I should probably just keep my mouth shut.
But I can say there are a few things we should all keep in mind when it comes to securing our cash drawers...Read More
Every year, a list is released showing the most popular passwords for the previous year. Just like last year and the year before that “123456” tops the list for the most commonly used password. Followed closely by the ultra-creative password of “password.” Of course there are some new arrivals to the list. Computer users have decided that “princess”, “solo”, and “starwars” are solid additions to the list of easy to remember, go-to passwords.Read More
Reprinted from Dec. 3, 2013
This week I’m keeping one eye on the weather forecast here in Olympia. It is Washington so who really knows… but there may be snow on the horizon. Although I love an afternoon of frolicking in the snow with my husky, I’m very aware of all the not so fun side effects that follow that first dusting. But even if there isn’t snow next week, the ice is getting ever thicker on my windshield each morning, rain is falling harder and the wind is shaking the windows at my house just a little more often. This time of year, severe weather becomes more prevalent across the country. At home we stock up on batteries and make sure we have gas for the generator.
But what happens when the lights go out at your pharmacy? Do you shut the doors and lose out on business? Not everyone prepares properly for severe weather and many local pharmacies carry supplies that people will need so being open during severe weather and power outages can be very important to your customer base and community. Of course your transaction processing won’t be as efficient as usual, but there are a few things you can do to keep things running as smoothly as possible under less than ideal circumstances.Read More
October 1st is almost upon us and with it comes the official liability shift date for EMV. Because there continues to be a large amount of misinformation circulating about EMV I want to take a moment to revisit what October 1st means for merchants.Read More