POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

A Brand New E-book from RMS - The Best Pharmacy POS Blogs of 2016

Posted by Karen Deckard on Thu, Jan 05, 2017 @ 07:00 AM

The end of another year means that we have another year's worth of blog posts in the books - over 100 were written in 2016! Posting two articles a week, every week, for the last year, means we've built up a lot of great content on pharmacy management, pharmacy technology, business strategies, security, and much more.  

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Tags: pharmacy, pharmacy technology, employees, pharmacy security

A Few Questions Answered about RMS' New EMV Solution

Posted by Karen Deckard on Thu, Jul 07, 2016 @ 07:00 AM

Last week, RMS announced release of a single hardware solution for EMV card acceptance and signature capture with Vantiv Payments.   We have been overwhelmed at the positive response we’ve received after publishing this information and are excited to start transitioning customers to this new solution. 

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Tags: pharmacy, EMV, pharmacy pos, pharmacy security

5 Ways to Help Secure your Pharmacy's Data

Posted by Karen Deckard on Thu, Apr 07, 2016 @ 07:00 AM

Several years ago, I received a letter from my doctor’s office.  My physician’s home had been broken into and her work laptop was stolen - her unencrypted laptop. Potentially containing personal information about her patients.  Of course they made all of the obligatory conciliations, like credit monitoring and such.  But there was no undoing the damage that was already done.  Even years ago, I knew that she’d made a big mistake and been far too carefree with how she treated private patient information.

As a pharmacy, you have access to large amounts of personal, potentially sensitive, information about your patients.  And you have a responsibility to protect it.  And physical theft is probably the least of your worries as most data thefts today happen in the virtual world.  So what do you need to do?  Well, the list is pretty long, but here are a few things that can get you started.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

Why it's Important to Review Your Pharmacy Disaster Recovery Plans All Year Round

Posted by Karen Deckard on Mon, Apr 04, 2016 @ 07:00 AM

This past week, one of our employees who works from home lost power for about 6 hours.  It wasn’t because of high winds or heavy snow.  Instead, it was due to an oil spill in his neighborhood.  Crazy random happenstance?  Maybe, but it doesn’t change the fact that our disaster planning shouldn’t just melt away with the snow. 

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Tags: pharmacy, pharmacy technology, pharmacy security

A few quick ways to prevent theft in your pharmacy

Posted by Karen Deckard on Mon, Mar 14, 2016 @ 08:00 AM

rms-pharmacy-pos-cash-register-theft.jpgRecently in the news it was reported that a man dressed as a Walmart employee walked up to a cashier, and told him he was needed in the office.  The man then proceeded to continue helping the customer at the till, then emptied the cash drawer, and walked out. 

Of course there are a dozen different reasons why this could happen at a store the size of a Walmart.  But the rules of Thumper say that if I can’t say anything nice, well I should probably just keep my mouth shut.  

But I can say there are a few things we should all keep in mind when it comes to securing our cash drawers... 

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Tags: pharmacy, pharmacy pos, pharmacy security

Password Security Policies For Your Pharmacy

Posted by Karen Deckard on Thu, Feb 18, 2016 @ 07:00 AM

rms-pharmacy-pos-sticky-notes-passwords.pngEvery year, a list is released showing the most popular passwords for the previous year.  Just like last year and the year before that “123456” tops the list for the most commonly used password.  Followed closely by the ultra-creative password of “password.” Of course there are some new arrivals to the list.  Computer users have decided that “princess”, “solo”, and “starwars” are solid additions to the list of easy to remember, go-to passwords. 

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Tags: pharmacy, pharmacypos, Efficiency, employees, pharmacy security

How to Prepare your Pharmacy POS (and other technology) for Winter Weather

Posted by Karen Deckard on Thu, Jan 21, 2016 @ 09:38 AM

Reprinted from Dec. 3, 2013

This week I’m keeping one eye on the weather forecast here in Olympia.  It is Washington so who really knows… but there may be snow on the horizon.  Although I love an afternoon of frolicking in the snow with my husky, I’m very aware of all the not so fun side effects that follow that first dusting.  But even if there isn’t snow next week, the ice is getting ever thicker on my windshield each morning, rain is falling harder and the wind is shaking the windows at my house just a little more often.  This time of year, severe weather becomes more prevalent across the country. At home we stock up on batteries and make sure we have gas for the generator.

But what happens when the lights go out at your pharmacy?  Do you shut the doors and lose out on business?  Not everyone prepares properly for severe weather and many local pharmacies carry supplies that people will need so being open during severe weather and power outages can be very important to your customer base and community. Of course your transaction processing won’t be as efficient as usual, but there are a few things you can do to keep things running as smoothly as possible under less than ideal circumstances.

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Tags: pharmacy, pharmacy technology, pharmacypos, pharmacy credit cards, pharmacy pos, pharmacy security

Credit Card Security in 2015 - September Update

Posted by Karen Deckard on Tue, Sep 29, 2015 @ 12:46 PM

October 1st is almost upon us and with it comes the official liability shift date for EMV.  Because there continues to be a large amount of misinformation circulating about EMV I want to take a moment to revisit what October 1st means for merchants.  

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, EMV, pharmacy security

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.