POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What Does "Strategy" Actually Mean Anyway?

Posted by Karen Deckard on Thu, May 16, 2019 @ 10:53 AM

If you dive down the rabbit hole of trying to better your business in any meaningful way, you're going to run into the idea of "strategy". It's become so prevalent it almost seems like a buzzword. And it's easy to start to think it might not really apply. After all, you're not playing a board game or planning a hostile takeover. You're running a pharmacy. Do you really need to think about strategy?

At the most basic level, a strategy is not a game of chess. It's not you pitted against anyone else either. It's a plan that you use to achieve a goal.

But if it's that simple, and that sensible, why doesn't everyone use a more strategic approach to growth and profitability in their pharmacy? Well, like most things the big picture is just that. Way too big to tackle in one piece. Breaking it up into smaller pieces makes everything much more manageable. Here's how to do it.

Read More

Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer loyalty, Efficiency, Pharmacy Profitability, pharmacy pos

Why Every Pharmacy Needs Point-of-Sale

Posted by Karen Deckard on Thu, May 02, 2019 @ 09:00 AM

“My pharmacy is very small, and we don’t have a lot of OTC’s.”

“We don’t do a lot of retail business.”

“Our pharmacy has no front end.”

Do any of these statements ring true for your pharmacy? It’s certainly not uncommon for local apothecary pharmacies and outpatient or clinic pharmacies to have a very small, or perhaps nonexistent, selection of OTC products.  And we talk to a lot of pharmacies who operate stores focused less on retail and more on prescriptions, health & wellness, and patient care. In fact, a lot of pharmacies just like these are RMS customers. 

Yup, you read that right.  Many pharmacies find the value in point-of-sale regardless of whether retail is a mainstay of their business or just a footnote. Of course it makes sense to have point-of-sale when you have products to receive, prices to update, inventory to manage, and daily orders to process. But is it really a necessity if your primary concerns lie outside of retail and OTC products? 

Read More

Tags: prescriptions, FSA, Pharmacy Profitability, pharmacy credit cards

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

Read More

Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

Point-of-Sale Beyond the Pharmacy

Posted by Karen Deckard on Thu, Mar 21, 2019 @ 07:00 AM

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy system integrations, FSA card acceptance capabilities, and regulatory requirements are just the tip of the iceberg.

But just as the pharmacy industry itself is unique, we often see pharmacies that serve their communities beyond the pharmacy counter with distinctive product offerings and services. Soda fountains, gift departments, photo printing, DME product offerings and even small restaurants are just a few of the varied offerings our pharmacy customers have shared over the years.

The challenge for businesses like these often lies trying to figure out how to manage two distinctly different service types while keeping continuity for customers and staff.

Read More

Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

Why You Should Automate Price Updates in Your Pharmacy

Posted by Karen Deckard on Thu, Mar 14, 2019 @ 06:00 AM

There are some things that it makes sense to do the long way. The extra work makes your end result better. Warm from the oven homemade cookies (or fresh from the local bakery) are always going to be better than the package you bought at the grocery store. And taking the time to have a meaningful interaction with your pharmacy customers will lead to more loyal, long term customers compared to a pharmacy that treats patients as just another prescription number.

But there are definitely a more than a few areas you can make up valuable time by automating key pharmacy processes. One such process that we run into quite a bit is streamlining the price and cost change process. Through integrations between your pharmacy point-of-sale system and your wholesalers, you can take advantage of automated price updates.

Even pharmacies with small front ends can put this feature to good use. Even updating a few products by hand each day takes up valuable time and increases your margin for error.

Here are a few other reasons you might want to consider automated price updates:

Read More

Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

4 Ways To Delight Tech Savvy Pharmacy Customers [VIDEO]

Posted by Cassandra Castillo on Thu, Feb 28, 2019 @ 08:52 AM

Read More

Tags: pharmacy, pharmacy technology, mobile pharmacy pos, customer loyalty, customer service, prescriptions, Pharmacy Profitability, EMV, pharmacy pos

What Are The Best Point-of-Sale Reports to Use in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Jan 24, 2019 @ 07:00 AM

Read More

Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, pharmacy pos

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

Read More

Tags: pharmacy technology, mobile pharmacy pos, customer service, pharmacypos, OTC, Pharmacy Profitability

Driving Sales in Your Outpatient Pharmacy with Mobile Point-of-Sale Technology

Posted by Karen Deckard on Thu, Jan 10, 2019 @ 07:00 AM

In 2011, pharmacy point-of-sale looked a bit different. There were lots of different options for software functionality, but the general footprint for all systems was pretty much the same. PC, monitor, receipt printer, barcode scanner, signature pad, cash drawer, fingerprint reader and maybe a customer display thrown in. If you wanted to shrink down the footprint or do something different, an all in one system was used to eliminate some of the hardware needs.

Read More

Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, customer service, Pharmacy Profitability, pharmacy pos

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

Read More

Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

Follow RMS Online!

Subscribe via Email

Latest Posts

Pharmacy POS Buyer's Checklist
Outpatient Pharmacy White Paper - 5 Must Have Features

"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.