POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What is Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Oct 17, 2019 @ 02:13 PM

 

The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I'm often met by blank stares or questioning looks when I answer the question of "what do you do for work?" Even as I close 11 years with RMS, I still have not perfected a response to that question that doesn't confuse those not familiar with the inner workings of a pharmacy.

Partly this is because the average person does not give thought to point-of-sale outside of necessary interactions when making a purchase. But the other major factor is that explaining pharmacy point-of-sale is complicated. There's no one sentence that can sum up everything we do at RMS.

Technically, the term "point-of-sale" just refers to the place where a purchase is completed. And sure, that's a good starting point. But in a pharmacy, point-of-sale has to go beyond that transaction. So what may start as a transaction hub actually ends up being a whole lot more.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Time for Gift Cards - Pharmacy Point-of-Sale Makes It Easy

Posted by Karen Deckard on Thu, Oct 03, 2019 @ 09:00 AM

I Give up. Summer is definitely over. If the overnight low temperatures and early snow in the mountains of Washington State weren't enough to convince me, the arrival of October with it's pumpkin patches, and impending sense of not having enough time to get everything done, have certainly changed my mind. 

Which means for retailers, it's time to order, or restock, gift card supplies. Gift cards are an easy way to increase sales and a great idea for any retail pharmacy. 

If you need convincing, there are definitely some important facts and figures you need to take into account.  Here are some of the top reasons to sell gift cards in your pharmacy.

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Tags: pharmacy point-of-sale, Pharmacy Profitability, pharmacy pos, pharmacy gift cards

Ecommerce for Your Retail Pharmacy

Posted by Karen Deckard on Thu, Aug 01, 2019 @ 01:03 PM

 


 

In 2018, more than 14% of retail sales in the United States were completed via Ecommerce. With 15% growth from the previous year and more growth expected, Ecommerce has become the big bad wolf of retail competition.

The bottom line, if you're a retail pharmacy with a large and diverse front end, online competition might be taking a bite out of your profits. So how can you operate "three little pigs" style and build a house strong enough to weather all of the huffing and puffing that so many retailers are finding difficult to withstand?

The easiest answer lies in the old saying, "If you can't beat 'em, join 'em". Which is exactly what the newest integration from RMS aims to help retail pharmacies do.

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Tags: pharmacy point-of-sale, Pharmacy Profitability, pharmacy pos, "Ecommerce, Ecomdash

Why Independence Day is an Important Holiday for Retail Pharmacy

Posted by Karen Deckard on Thu, Jun 27, 2019 @ 11:48 AM

 

When you think of holiday spending, Independence Day may not be number one on your list. It's not a time when we exchange gifts or plan elaborate meals. But as it turns out, the 4th of July weekend posts some pretty big retail sales every year.

Maybe it's the summer season. The call of outdoor play and that barbecue that's been neglected all year. Or maybe it's the idea of celebrating something that's bigger than any one person. Whatever the reason, July 4th puts Americans in the mood to celebrate, and that celebration comes with some increased spending.

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Tags: customer loyalty, Pharmacy Profitability, pharmacy pos

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

4 Ways to Save your Bottom Line with Point-of-Sale

Posted by Karen Deckard on Thu, Jun 13, 2019 @ 04:16 PM

 

Slow and steady wins the race, or so the saying goes. It's applicable in so many different ways. Most of them speaking to the power of perseverance.

But what about the other side of the coin? Baby steps can certainly get you to a larger goal, but what if you're taking those same tiny steps in the other direction? That's a race you probably don't want to win.

Here are a few tips to help you save your bottom line from all those little things that add up.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Customer Loyalty in Your Pharmacy

Posted by Karen Deckard on Thu, Jun 06, 2019 @ 11:41 AM

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true?

In a new article, published in this month's Computer Talk, RMS President & CEO Brad Jones explores the reasons why pharmacies need a customer loyalty program and provides some helpful tips to get you started.

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Tags: customer loyalty, customer service, pharmacypos, Pharmacy Profitability

What Does "Strategy" Actually Mean Anyway?

Posted by Karen Deckard on Thu, May 16, 2019 @ 10:53 AM

If you dive down the rabbit hole of trying to better your business in any meaningful way, you're going to run into the idea of "strategy". It's become so prevalent it almost seems like a buzzword. And it's easy to start to think it might not really apply. After all, you're not playing a board game or planning a hostile takeover. You're running a pharmacy. Do you really need to think about strategy?

At the most basic level, a strategy is not a game of chess. It's not you pitted against anyone else either. It's a plan that you use to achieve a goal.

But if it's that simple, and that sensible, why doesn't everyone use a more strategic approach to growth and profitability in their pharmacy? Well, like most things the big picture is just that. Way too big to tackle in one piece. Breaking it up into smaller pieces makes everything much more manageable. Here's how to do it.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer loyalty, Efficiency, Pharmacy Profitability, pharmacy pos

Why Every Pharmacy Needs Point-of-Sale

Posted by Karen Deckard on Thu, May 02, 2019 @ 09:00 AM

“My pharmacy is very small, and we don’t have a lot of OTC’s.”

“We don’t do a lot of retail business.”

“Our pharmacy has no front end.”

Do any of these statements ring true for your pharmacy? It’s certainly not uncommon for local apothecary pharmacies and outpatient or clinic pharmacies to have a very small, or perhaps nonexistent, selection of OTC products.  And we talk to a lot of pharmacies who operate stores focused less on retail and more on prescriptions, health & wellness, and patient care. In fact, a lot of pharmacies just like these are RMS customers. 

Yup, you read that right.  Many pharmacies find the value in point-of-sale regardless of whether retail is a mainstay of their business or just a footnote. Of course it makes sense to have point-of-sale when you have products to receive, prices to update, inventory to manage, and daily orders to process. But is it really a necessity if your primary concerns lie outside of retail and OTC products? 

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Tags: prescriptions, FSA, Pharmacy Profitability, pharmacy credit cards

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.