POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What is Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Oct 17, 2019 @ 02:13 PM

 

The world of pharmacy point-of-sale is definitely unique. Working in this sector is the quintessential definition of a niche market. I'm often met by blank stares or questioning looks when I answer the question of "what do you do for work?" Even as I close 11 years with RMS, I still have not perfected a response to that question that doesn't confuse those not familiar with the inner workings of a pharmacy.

Partly this is because the average person does not give thought to point-of-sale outside of necessary interactions when making a purchase. But the other major factor is that explaining pharmacy point-of-sale is complicated. There's no one sentence that can sum up everything we do at RMS.

Technically, the term "point-of-sale" just refers to the place where a purchase is completed. And sure, that's a good starting point. But in a pharmacy, point-of-sale has to go beyond that transaction. So what may start as a transaction hub actually ends up being a whole lot more.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

Getting Ahead of the Rush with Pharmacy Point-of-Sale

Posted by Karen Deckard on Thu, Oct 10, 2019 @ 07:00 AM

Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I've barely got a grasp on Halloween and haven't even thought about Thanksgiving. That doesn't stop the world of retail from counting down the days until Black Friday. Tempting us to browse, impulse buy and get into the holiday spirit, well all of the holiday spirits, nice and early. 

While it's extreme to put December swag on display in the beginning of October, box stores and retailers have one thing right. Preparing early saves time and stress. Here are 4 tips to start getting your pharmacy ready for the holiday season.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy pos

Time for Gift Cards - Pharmacy Point-of-Sale Makes It Easy

Posted by Karen Deckard on Thu, Oct 03, 2019 @ 09:00 AM

I Give up. Summer is definitely over. If the overnight low temperatures and early snow in the mountains of Washington State weren't enough to convince me, the arrival of October with it's pumpkin patches, and impending sense of not having enough time to get everything done, have certainly changed my mind. 

Which means for retailers, it's time to order, or restock, gift card supplies. Gift cards are an easy way to increase sales and a great idea for any retail pharmacy. 

If you need convincing, there are definitely some important facts and figures you need to take into account.  Here are some of the top reasons to sell gift cards in your pharmacy.

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Tags: pharmacy point-of-sale, Pharmacy Profitability, pharmacy pos, pharmacy gift cards

Why Your Pharmacy POS System Should be as Unique as Your Pharmacy

Posted by Karen Deckard on Thu, Sep 26, 2019 @ 03:00 PM

 

If someone were to ask you if your pharmacy business could be replaced, what would you say? "Sure, just drop in any old pharmacy in this spot and my customers absolutely won't notice!" Not a chance right? Because your business is unique and the relationships you build with patients are powerful.

There is always an aspect of every independent pharmacy business that is unlike any other. Which means that every pharmacy will be faced with distinctive challenges and have individual needs.

This also means that the solutions for these challenges are not one size fits all. And they never have been. But many pharmacies struggle with point-of-sale systems that expect them to be like every other pharmacy - not adding value beyond the ability to process customer payments. But it doesn't have to be that way. 

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Tags: pharmacy point-of-sale, pharmacypos, pharmacy pos, pharmacy system integration

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

6 Tips for a Successful Checkout Charity Program

Posted by Karen Deckard on Thu, Sep 12, 2019 @ 12:59 PM

 

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Tags: pharmacy point-of-sale, pharmacy pos, pharmacy checkout charity, community pharmacy

Meeting You Where You Are... To Help You Get Where You're Going

Posted by Cara Williams on Thu, Sep 05, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The End of Summer is Almost Here. Time to Prepare Your Pharmacy for Winter Weather

Posted by Karen Deckard on Thu, Aug 29, 2019 @ 11:55 AM

It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen?

Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming to a close. Soon we’ll be planning for flu shots, putting a fresh coat of waterproofing on our boots and, like it or not, entering the months of pumpkin spice everything.

Whether you’re savoring every sunny day on the calendar, or wistfully thinking of exchanging your t-shirts for sweaters, Labor Day is the first reminder that Fall and Winter are on the way. Bringing rain, wind, snow and well, who knows what else. This year, weather forecasters are already calling for a colder than normal winter and an active hurricane season.

So, while Labor Day weekend is a wonderful time for one last summer fling, it’s also a good time to review your disaster and severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in mind.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

Are You Doing Enough to Prevent HIPAA Violations?

Posted by Karen Deckard on Thu, Aug 22, 2019 @ 06:00 AM

Every pharmacy is familiar with HIPAA. It's a fact of doing business in the health care sector and is ingrained in your day to day processes and procedures.

But even the most thought out and detailed policies can leave room for HIPAA violations. Bringing with them hefty fines and damage to the relationships you work so hard to build with your customers.

With the importance of HIPAA and a growing emphasis on privacy, it can't hurt to put your pharmacy under the microscope. And, as the article 7 Pharmacy HIPAA Violations That Might Surprise You discusses, your careful attention to HIPAA may still leave you vulnerable.

The article is a great, albeit sobering, reminder that HIPAA violations can come from anywhere. From mishandled paperwork and pill bottles to employee errors.

The lesson learned here is that when it comes to HIPAA, there's no single solution that will remove all of your risk. Instead, you have to cover bases in every facet of your organization, including point-of-sale. And you can cover those bases in more ways than you might think.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy pos, HIPAA, Patient Privacy

Ecommerce for Your Retail Pharmacy

Posted by Karen Deckard on Thu, Aug 01, 2019 @ 01:03 PM

 


 

In 2018, more than 14% of retail sales in the United States were completed via Ecommerce. With 15% growth from the previous year and more growth expected, Ecommerce has become the big bad wolf of retail competition.

The bottom line, if you're a retail pharmacy with a large and diverse front end, online competition might be taking a bite out of your profits. So how can you operate "three little pigs" style and build a house strong enough to weather all of the huffing and puffing that so many retailers are finding difficult to withstand?

The easiest answer lies in the old saying, "If you can't beat 'em, join 'em". Which is exactly what the newest integration from RMS aims to help retail pharmacies do.

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Tags: pharmacy point-of-sale, Pharmacy Profitability, pharmacy pos, "Ecommerce, Ecomdash

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.