POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

And a Happy New Year! (Full of Great New POS Features)

Posted by Karen Deckard on Thu, Dec 27, 2018 @ 06:00 AM

It's been a busy year at RMS. As we round out our 20th year in business, we look back at a great list of enhancements, new integrations and added functionalities. Not to mention a growing family of team members that we are incredibly happy to be working with. While too much happened to fit into any one blog post, here's a quick recap of some of our 2018 highlights.

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Tags: pharmacy pos, EMV, pharmacy technology, pharmacy point-of-sale, PCI, pharmacy credit cards

Do These 5 Credit Card Processing Trends Matter to Your Pharmacy?

Posted by Karen Deckard on Thu, Aug 09, 2018 @ 07:00 AM

If you start looking into credit card processing options, you're going to get hit with a lot of buzzwords, acronyms and probably some straight out confusion. There are so many different considerations, opinions and no small amount of conflicting information.

So what does it really all mean? What features are out there and how does adopting, or not adopting, one of those features impact you? Here's a summary of some of the key features to look for.

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Tags: pharmacy credit cards, pharmacy pos, EMV, pharmacy point-of-sale, pharmacy technology

POS Tender Types: Exploring A Pharmacy Point-of-Sale Fundamental

Posted by Karen Deckard on Thu, Jun 14, 2018 @ 07:00 AM

Pharmacy point-of-sale is way more than just a cash register. And we spend a lot of time talking about that fact.

But as much as all the cool features and integrations might seem more innovative and interesting, the fact remains that every single dollar spent in your pharmacy still goes through the point-of-sale. And how you accept those dollars matters.

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Tags: pharmacy gift cards, pharmacy credit cards, FSA, customer loyalty, pharmacy point-of-sale

5 Questions Answered About Outpatient Pharmacy POS

Posted by Karen Deckard on Thu, Mar 08, 2018 @ 07:00 AM

At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care. 

Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need. 

While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.

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Tags: pharmacy pos, pharmacy credit cards, EMV, employees, prescriptions, pharmacy point-of-sale, mobile pharmacy pos

Extra Funds in your 2017 Pharmacy Budget? Here's What To Do

Posted by Karen Deckard on Thu, Nov 09, 2017 @ 07:00 AM

As I looked at my calendar this morning, I realized that the rest of my year is going to fly by. Between travelling, weekend events, and visiting family, 2017 will be at an end before I know it.   

You may have a schedule that looks pretty similar. And on top of that you get to add holiday season hustle & bustle along with cold & flu season. It may feel like you barely have time to breathe. I hate to add yet another to-do to your list, but there's one more thing you need to evaluate as the year starts to draw to a close. Does your 2017 budget have some room left in it, and should you use that room to make some upgrades to your pharmacy POS setup? 

Here are a few things to consider as you start to take a closer look at wrapping up 2017.  

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Tags: Pharmacy Profitability, pharmacy, pharmacy credit cards, customer loyalty

3 Ways Pharmacy Point-of-Sale helps to Secure Customer Information

Posted by Karen Deckard on Thu, Mar 02, 2017 @ 07:00 AM

The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer experience can elevate your pharmacy to the next level so we often focus on ways to make that experience better, more convenient, easier and more unique.   

But believe it or not, customers do care more than just service and convenience. While these factors are important, they don't mean much if your customers don't trust that their information will be secure with your pharmacy. From personal information to credit card information, your pharmacy has a lot of data to protect and the potential costs of not doing so are extremely high.  

Pharmacy point-of-sale solutions can give you a leg up when it comes to securing customer information. Every sale in your pharmacy runs through your registers, so ensuring that data handled there is secure is a good place to start.  

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Tags: EMV, pharmacy, pharmacy pos, customer service, pharmacy credit cards

EMV and Credit Card Options That Fit your Pharmacy

Posted by Karen Deckard on Mon, Jan 16, 2017 @ 07:00 AM


 

As we reach the middle of January, we know that many pharmacies are interested in knowing the latest information on EMV.   

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Tags: EMV, pharmacy, pharmacy credit cards

Why Discussing Changes with Your Pharmacy Business is Important

Posted by Karen Deckard on Thu, Sep 01, 2016 @ 11:55 AM

Pharmacy owners must often make changes in their businesses.  As the pharmacy evolves, the needs of the business change.  Sometimes this may mean a change in one pharmacy vendor or another.  There are a lot of options out there and it’s the responsibility of any pharmacy owner to make sure that they are partnered with the right companies to help them succeed. 

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Tags: pharmacy, pharmacy pos, pharmacy technology, pharmacy credit cards

Why Payment Methods other than Credit Cards Matter to your Pharmacy

Posted by Karen Deckard on Thu, Mar 10, 2016 @ 07:00 AM

It’s easy to forget that there are methods of payment that don’t involve plastic.  Credit and debit cards certainly may account for a good portion, likely even a majority, of the transactions processed in your pharmacy, but they certainly aren’t the be all and end all when it comes to accepting payments. 

Although many experts cite the dwindling use of cash and checks, they certainly aren’t negligible forms of payment.  It’s important to pay attention to how your pharmacy POS system handles these, and other payment methods.  If it’s not just as easy for your customers to pay with cash or check as it is with a credit card, you risk alienating those customers that don’t default to a card payment.  Here are some important methods of payment to keep in mind and some features to look for in any pharmacy point-of-sale system. 

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Tags: pharmacy, pharmacy technology, pharmacypos, pharmacy credit cards, employees, pharmacy pos

How to Prepare your Pharmacy POS (and other technology) for Winter Weather

Posted by Karen Deckard on Thu, Jan 21, 2016 @ 09:38 AM

Reprinted from Dec. 3, 2013

This week I’m keeping one eye on the weather forecast here in Olympia.  It is Washington so who really knows… but there may be snow on the horizon.  Although I love an afternoon of frolicking in the snow with my husky, I’m very aware of all the not so fun side effects that follow that first dusting.  But even if there isn’t snow next week, the ice is getting ever thicker on my windshield each morning, rain is falling harder and the wind is shaking the windows at my house just a little more often.  This time of year, severe weather becomes more prevalent across the country. At home we stock up on batteries and make sure we have gas for the generator.

But what happens when the lights go out at your pharmacy?  Do you shut the doors and lose out on business?  Not everyone prepares properly for severe weather and many local pharmacies carry supplies that people will need so being open during severe weather and power outages can be very important to your customer base and community. Of course your transaction processing won’t be as efficient as usual, but there are a few things you can do to keep things running as smoothly as possible under less than ideal circumstances.

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Tags: pharmacy, pharmacy technology, pharmacypos, pharmacy credit cards, pharmacy pos, pharmacy security

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.