POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Here's What to Do with Extra Funds in 2019

Posted by Karen Deckard on Thu, Dec 05, 2019 @ 12:22 PM

 

I've got a full calendar for the last few weeks of December. Dinners with friends, a trip to the zoo for the annual light festival, picking up traveling family members from the airport, and of course some extra time to bake some holiday sweets. All the usual things that make this time of year go by so fast. And that's not even including the day to day that's always busier at the end of the year.

For many of us, work days are filled with making sure that loose ends are tied up, goals are met, and plans made for the new year. Businesses will also be taking a final look at the budget and finding out if there's room left for a few last minute investments before 2019 ends.

If you do happen to have some room in your 2019 pharmacy budget, there are a few point-of-sale related investments you may want to consider.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos, P2PE

Happy Thanksgiving From the RMS Family

Posted by Karen Deckard on Thu, Nov 28, 2019 @ 09:00 AM

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Tags: pharmacy, pharmacy pos

Questions for Seeing the Bigger Picture in Your Pharmacy

Posted by Karen Deckard on Thu, Nov 14, 2019 @ 04:33 PM

If you were given a 1000 piece puzzle, how long would it take you to put it together? What about if you were given no idea what image you are supposed to have at the end? How much longer would the task take? Would you even be able to finish?

It's much easier to achieve the right end result when you know what problem you're trying to solve for. While It's a simple concept, it often gets overlooked when we're making purchases. A good price, or a flashy new feature often overwhelm the bigger picture. And when that happens, it's easy to get lost.

So if you're making a big purchase, pharmacy point-of-sale or otherwise, here are a few good questions to keep in mind to help you stay on track.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacy pos

4 Questions to Ask About Pharmacy POS Partners

Posted by Karen Deckard on Thu, Nov 07, 2019 @ 04:18 PM

 

Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to wrestle with each other anyway, they might as well learn how to do it properly.

After the first few weeks of uncertainty, they're getting into the rhythm of practices and tournaments, and are constantly asking me when they get to go to wrestling again. Their twice a week practices end with two excited little ones who can't wait to get home and practice their new skills.

This last practice however, my kiddos came home with heads low and the usual fountain of energy gone. Thinking that they'd met some wall in skill, or had been chastised by a coach, I prepared my best "hard work pays off" speech. Much to my surprise, the issue wasn't about ability or behavior, but rather about not having the right partner to practice with. One kids partner had been unfocused and off task, and the other had been resistant to lend a helping hand when it was needed.

Now of course, these are 5 and 6 year old kids, wrestling for a basic foundation, and most importantly for fun. So no harm done. But it's a good reminder of the importance of having the right person in your corner.

Let's face it, if you have the wrong partners in your pharmacy business, the results can be disastrous. So here are a few questions to ask, to help you find the right team of system and service providers for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Tips and Tricks for the Holiday Season

Posted by Karen Deckard on Thu, Oct 31, 2019 @ 01:18 PM

 

Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn't have anything on the Holiday Season.

Maybe that's partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it's probably because the end of the year, and the Holiday Season, can be stressful. No matter how much I plan or how early I start, there never seems to be enough time to be comfortable.

For retailers, the holiday shopping season is likely to be in full swing in no time at all. With Thanksgiving falling later in the month this year, everyone is thinking about getting a jump start.

So, in what's become a bit of a holiday season tradition here at RMS, here are our top tips for keeping your retail pharmacy running smoothly during the holidays. And they're a couple weeks early, so you can get ahead of the rush. (Or at least give it your best try)

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, employees

Getting Ahead of the Rush with Pharmacy Point-of-Sale

Posted by Karen Deckard on Thu, Oct 10, 2019 @ 07:00 AM

Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I've barely got a grasp on Halloween and haven't even thought about Thanksgiving. That doesn't stop the world of retail from counting down the days until Black Friday. Tempting us to browse, impulse buy and get into the holiday spirit, well all of the holiday spirits, nice and early. 

While it's extreme to put December swag on display in the beginning of October, box stores and retailers have one thing right. Preparing early saves time and stress. Here are 4 tips to start getting your pharmacy ready for the holiday season.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy pos

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Meeting You Where You Are... To Help You Get Where You're Going

Posted by Cara Williams on Thu, Sep 05, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The End of Summer is Almost Here. Time to Prepare Your Pharmacy for Winter Weather

Posted by Karen Deckard on Thu, Aug 29, 2019 @ 11:55 AM

It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen?

Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming to a close. Soon we’ll be planning for flu shots, putting a fresh coat of waterproofing on our boots and, like it or not, entering the months of pumpkin spice everything.

Whether you’re savoring every sunny day on the calendar, or wistfully thinking of exchanging your t-shirts for sweaters, Labor Day is the first reminder that Fall and Winter are on the way. Bringing rain, wind, snow and well, who knows what else. This year, weather forecasters are already calling for a colder than normal winter and an active hurricane season.

So, while Labor Day weekend is a wonderful time for one last summer fling, it’s also a good time to review your disaster and severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in mind.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

Are You Doing Enough to Prevent HIPAA Violations?

Posted by Karen Deckard on Thu, Aug 22, 2019 @ 06:00 AM

Every pharmacy is familiar with HIPAA. It's a fact of doing business in the health care sector and is ingrained in your day to day processes and procedures.

But even the most thought out and detailed policies can leave room for HIPAA violations. Bringing with them hefty fines and damage to the relationships you work so hard to build with your customers.

With the importance of HIPAA and a growing emphasis on privacy, it can't hurt to put your pharmacy under the microscope. And, as the article 7 Pharmacy HIPAA Violations That Might Surprise You discusses, your careful attention to HIPAA may still leave you vulnerable.

The article is a great, albeit sobering, reminder that HIPAA violations can come from anywhere. From mishandled paperwork and pill bottles to employee errors.

The lesson learned here is that when it comes to HIPAA, there's no single solution that will remove all of your risk. Instead, you have to cover bases in every facet of your organization, including point-of-sale. And you can cover those bases in more ways than you might think.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy pos, HIPAA, Patient Privacy

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.