POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Getting Ahead of the Rush with Pharmacy Point-of-Sale

Posted by Karen Deckard on Thu, Oct 10, 2019 @ 07:00 AM

Do you ever feel like retailers expect us to celebrate all the fall and winter holidays all at once? I've barely got a grasp on Halloween and haven't even thought about Thanksgiving. That doesn't stop the world of retail from counting down the days until Black Friday. Tempting us to browse, impulse buy and get into the holiday spirit, well all of the holiday spirits, nice and early. 

While it's extreme to put December swag on display in the beginning of October, box stores and retailers have one thing right. Preparing early saves time and stress. Here are 4 tips to start getting your pharmacy ready for the holiday season.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy pos

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Meeting You Where You Are... To Help You Get Where You're Going

Posted by Cara Williams on Thu, Sep 05, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

The End of Summer is Almost Here. Time to Prepare Your Pharmacy for Winter Weather

Posted by Karen Deckard on Thu, Aug 29, 2019 @ 11:55 AM

It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen?

Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming to a close. Soon we’ll be planning for flu shots, putting a fresh coat of waterproofing on our boots and, like it or not, entering the months of pumpkin spice everything.

Whether you’re savoring every sunny day on the calendar, or wistfully thinking of exchanging your t-shirts for sweaters, Labor Day is the first reminder that Fall and Winter are on the way. Bringing rain, wind, snow and well, who knows what else. This year, weather forecasters are already calling for a colder than normal winter and an active hurricane season.

So, while Labor Day weekend is a wonderful time for one last summer fling, it’s also a good time to review your disaster and severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in mind.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

Are You Doing Enough to Prevent HIPAA Violations?

Posted by Karen Deckard on Thu, Aug 22, 2019 @ 06:00 AM

Every pharmacy is familiar with HIPAA. It's a fact of doing business in the health care sector and is ingrained in your day to day processes and procedures.

But even the most thought out and detailed policies can leave room for HIPAA violations. Bringing with them hefty fines and damage to the relationships you work so hard to build with your customers.

With the importance of HIPAA and a growing emphasis on privacy, it can't hurt to put your pharmacy under the microscope. And, as the article 7 Pharmacy HIPAA Violations That Might Surprise You discusses, your careful attention to HIPAA may still leave you vulnerable.

The article is a great, albeit sobering, reminder that HIPAA violations can come from anywhere. From mishandled paperwork and pill bottles to employee errors.

The lesson learned here is that when it comes to HIPAA, there's no single solution that will remove all of your risk. Instead, you have to cover bases in every facet of your organization, including point-of-sale. And you can cover those bases in more ways than you might think.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy pos, HIPAA, Patient Privacy

Need Vs. Want. When to Replace Technology in Your Pharmacy

Posted by Karen Deckard on Thu, Jul 25, 2019 @ 12:35 PM


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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology

A Sneak Peek at 3 Great Features for RMS Blog Readers

Posted by Karen Deckard on Thu, Jul 18, 2019 @ 02:19 PM

 

RBC 2019 with Cardinal Health kicked off this week and Thursday is the first day for attendees to visit the Exhibit hall. This year, RMS is debuting a brand new booth and teaching pharmacies about some great new features.

This is awesome for anyone happening to be at RBC this week. But...if you aren't, here's a sneak peek at some of things we're sharing.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

Is Quality or Cost Most Important?

Posted by Karen Deckard on Thu, Jul 11, 2019 @ 09:00 AM

A couple of years ago, I decided that I wanted to be better at baking. I invested in some supplies, bought a few recipe books and spent my spare time obsessing over baking shows and how-to articles. Today, I'm still on my quest for baking excellence, and my RMS co-workers are often subjected to whatever recipe I'm trying to perfect.

So , when one of our front office staff mentioned a craving for brownies, I thought I'd whip up a batch. My brownie recipe is tried, true, and always a crowd favorite. (Assuming I can get out of the house with a tray intact). One problem, I didn't have the same chocolate that I usually make the recipe with. But no big deal, I had something I could sub in. It wasn't up to my normal standards, but I thought it couldn't matter that much. It was getting melted down and mixed with half a dozen other ingredients. Plus if it worked, I'd save some money every time I made that recipe.

The results? Complete disaster.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, pharmacypos, pharmacy pos

4 Ways to Save your Bottom Line with Point-of-Sale

Posted by Karen Deckard on Thu, Jun 13, 2019 @ 04:16 PM

 

Slow and steady wins the race, or so the saying goes. It's applicable in so many different ways. Most of them speaking to the power of perseverance.

But what about the other side of the coin? Baby steps can certainly get you to a larger goal, but what if you're taking those same tiny steps in the other direction? That's a race you probably don't want to win.

Here are a few tips to help you save your bottom line from all those little things that add up.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, pharmacy pos

It's Trade Show Season! Are You Ready to Make the Most of This Year's Conferences?

Posted by Karen Deckard on Thu, May 30, 2019 @ 04:19 PM

Trade Show Season has arrived and we're gearing up to attend some of our favorite industry events in the coming months. (And looking forward to attending our first Connect conference with PioneerRx this weekend!)

We're excited every year to attend conferences like Connect, Amerisource Bergen Thoughtspot, and Cardinal RBC. We love seeing our customers, putting faces to names, and introducing new friends to our team and suite of point-of-sale products.

While every conference is unique, including different themes, new takeaways and lots of new industry contacts, they always have one thing in common. They are over in the blink of an eye. Packed with CE courses, user group meetings, dinners and entertainment, it's hard to find time to sleep, let alone make enough time to see everything on the trade show floor.

Here are our favorite tips to help you make the most of whatever shows you plan on attending this year.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.