The Retail Management Solutions Point-of-Sale Point-of-View

Pharmacies: What to do with the last 3 weeks of the year

Posted by Karen Deckard on Thu, Dec 06, 2018 @ 07:00 AM

Yes, you read that title right. We're closing in on the last few weeks of 2018. Well 3 weeks and some change, but we'll round down to allow for at least a few days where we'll hopefully all be munching on cookies and celebrating the season.

And yes, I really do mean that there are a few extra things you can get done before the year end. But don't worry, they won't cut into time set aside for attending holiday parties or spending time with family.

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Tags: pharmacy pos, Pharmacy Profitability, OTC, customer loyalty, pharmacy technology, pharmacy point-of-sale

What the Right Data Can Do For Your Pharmacy [VIDEO]

Posted by Mike Gross on Thu, Oct 04, 2018 @ 07:00 AM

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Tags: pharmacy pos, employees, Pharmacy Profitability, Efficiency, OTC, frequent shopper, pharmacy technology, pharmacy

3 Ways to Boost Sales in your Pharmacy (VIDEO)

Posted by Cassandra Castillo on Thu, Jun 28, 2018 @ 07:00 AM

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Tags: pharmacy pos, employees, OTC, prescriptions, pharmacy, pharmacy point-of-sale, customer loyalty, frequent shopper

Don't just answer the question. Preempt it.

Posted by Karen Deckard on Thu, Apr 12, 2018 @ 09:01 AM

My favorite fancy coffee drink is an Americano, which if you don't know, is just espresso diluted with hot water. Really hot water. So, if you ever order one, it takes "caution: hot beverage" to a whole new level. Half the time, I have to wait 15 minutes before my coffee is even halfway drinkable. That is unless I'm thinking ahead that day and happen to ask the barista to put in a few ice cubes to cool down my drink. 

Now, here's why this all matters. Every time I forget to ask for ice cubes and have to wait to drink my coffee, i get just a bit irritated. To me, it seems like a simple question for any coffee stand to ask when serving a beverage that is hotter than normal. Sure, I can try to remember to ask, or I can just throw in an ice cube when I get to the office. But these days, that just doesn't live up to most people's standards of customer service. Why make your customer ask for something when you can preempt the question? 

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Tags: Ortho Molecular Products, pharmacy pos, Pharmacy Profitability, OTC

4 Things You Don't Have To Stress Over This Holiday Season

Posted by Karen Deckard on Thu, Dec 14, 2017 @ 07:00 AM

There's a quote from Maya Angelou that reads "I've learned you can tell a lot about a person by the way he handles these three things: a rainy day, lost luggage, and tangled Christmas tree lights." Many of us are about to find out exactly how we handle those instances. Possibly in rapid succession.  

There are certainly many different stresses to deal with this time of year. Some of them are short lived like untangling holiday decorations and trying to get lights on the house without falling off the ladder. Others can last a little longer. Like fighting airport security lines, sitting in cramped seats, and then hoping that your luggage gets to the terminal in one piece.  

To top it all off, time away from work always seems to add to the pressure. As happy as we might be to get away and spend time with loved ones, we know that the work is going to pile up while we're away.   

While I can't help you with the emails that pile up or payroll that has to be approved, with pharmacy point-of-sale, you'll have at least a few things that you don't have to worry about. 

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Tags: employees, OTC, pharmacy

3 Pharmacy Trends that You Should Pay Attention to

Posted by Karen Deckard on Thu, Oct 12, 2017 @ 07:00 AM

When Uber first started being a thing, I was a little weirded out by it. On the rare occasion I had to use some kind of car service, I stuck with regular old taxi cabs. But services like Uber and Lyft eventually became more prevalent and mainstream. And, despite my regular habits and remaining reservations, convenience won out. These new services were just plain easier to use.  

On a recent trip to Boston, I did find myself in a cab on my way into the city from the airport.  I noticed advertisements in the car touting options to use mobile apps to make traditional cabs more user friendly. Basically, it seemed that cab companies are trying to catch up with an industry that was previously leaving them behind.  

Making a reactionary change is certainly better than making no change at all, but there's always the risk of it being too little too late.  Once a customer breaks an old habit to make a new one, there's a good chance that you've lost them forever. I already have the Uber app on my phone. Am I really going to download another one and learn how to use it when it offers no clear benefit? Probably not. 

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Tags: Ortho Molecular Products, OTC, mobile pharmacy pos, pharmacy point-of-sale

3 Sales Strategies You Can Use in Your Pharmacy to Influence Buyer Behavior

Posted by Karen Deckard on Thu, Aug 24, 2017 @ 09:59 AM

When I was growing up, my dad and I used to have regular battles for champion of the Mario Kart world. It's one of my favorite memories (especially as it's the only video game I can ever claim being halfway decent at).  So, I was pretty excited when Nintendo announced that they'd be releasing the Super NES Classic console. Basically, an updated copy of the original console pre-loaded with classic games. I was really looking forward to snagging one, even if just to prove to my kids that games weren't always motion sensitive.  

But, like so many high demand pieces of technology, there's a big discrepancy between that demand and the available supply. Anyone who has ever taken an introductory Economics class understands the basic theory of supply and demand. It's something that retailers use to create a sense of value and urgency.  Sure, it's effective, but it doesn't make it any less irritating.  

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Tags: OTC, Pharmacy Profitability, customer loyalty

What your Pharmacy Can Learn From The Eclipse

Posted by Mike Gross on Mon, Aug 21, 2017 @ 07:00 AM

On Monday, all of America will be focusing on seeing a total eclipse of the sun.  This is something that Americans haven't seen since 1991. As NASA's website points out:

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Tags: Efficiency, OTC, Pharmacy Profitability, pharmacy

Manage Your Pharmacy From Anywhere

Posted by Mike Gross on Thu, Jun 29, 2017 @ 07:00 AM

As a pharmacy owner, you work hard, and deservedly, need to take a vacation once and a while.  Vacations are necessary, to recharge, spend time with friends and family, relax and unwind.  At RMS, we believe this whole heartedly.  Work/life balance is part of our culture, and it always has, since we started nearly 19 years ago.  We allow our employees to take up to 6 week's vacation per year, paid time off for volunteerism, and try to avoid working our employees more than 40 hrs/week.

Unfortunately, as an owner or manager of a pharmacy, this isn't always possible, and we realize that.  With summer vacations coming up, how do you take time off, but still keep an eye on the business?  We have the solution for you.

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Tags: Efficiency, OTC, Pharmacy Profitability, employees, pharmacy, pharmacy point-of-sale, pharmacy technology

5 Simple Steps for a Successful Pharmacy Pricing Strategy

Posted by Karen Deckard on Thu, Apr 13, 2017 @ 07:00 AM

When it comes to pricing in your pharmacy, you have a number of decisions to make.  Managing pricing properly is arguably one of the most important tasks a pharmacy owner or manager has to tackle. Margins too high mean a risk of losing customers to the competition. Too low and you don't cover your pharmacy operating costs.  Then add in potential for error, changes in cost, and a slew of other factors and you've got something that's impossible to manage without a good plan and the right tools 

Not sure how to get started? Here are 5 steps to create a pricing strategy built for success. 


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Tags: Efficiency, pharmacy, OTC, Pharmacy Profitability, pharmacy technology

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 


Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.