POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

How Do You Solve Issues with Upset Customers in your Pharmacy?

Posted by Karen Deckard on Fri, Feb 01, 2019 @ 06:00 AM

How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.

We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.

Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.

Here are some tips to help you get started.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, OTC, Efficiency, employees

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: pharmacy technology, mobile pharmacy pos, customer service, pharmacypos, OTC, Pharmacy Profitability

Pharmacies: What to do with the last 3 weeks of the year

Posted by Karen Deckard on Thu, Dec 06, 2018 @ 07:00 AM

Yes, you read that title right. We're closing in on the last few weeks of 2018. Well 3 weeks and some change, but we'll round down to allow for at least a few days where we'll hopefully all be munching on cookies and celebrating the season.

And yes, I really do mean that there are a few extra things you can get done before the year end. But don't worry, they won't cut into time set aside for attending holiday parties or spending time with family.

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, OTC, Pharmacy Profitability, pharmacy pos

What the Right Data Can Do For Your Pharmacy [VIDEO]

Posted by Mike Gross on Thu, Oct 04, 2018 @ 07:00 AM

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Tags: pharmacy, pharmacy technology, frequent shopper, OTC, Efficiency, Pharmacy Profitability, employees, pharmacy pos

3 Ways to Boost Sales in your Pharmacy (VIDEO)

Posted by Cassandra Castillo on Thu, Jun 28, 2018 @ 07:00 AM

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Tags: pharmacy, pharmacy point-of-sale, frequent shopper, customer loyalty, prescriptions, OTC, employees, pharmacy pos

Don't just answer the question. Preempt it.

Posted by Karen Deckard on Thu, Apr 12, 2018 @ 09:01 AM

My favorite fancy coffee drink is an Americano, which if you don't know, is just espresso diluted with hot water. Really hot water. So, if you ever order one, it takes "caution: hot beverage" to a whole new level. Half the time, I have to wait 15 minutes before my coffee is even halfway drinkable. That is unless I'm thinking ahead that day and happen to ask the barista to put in a few ice cubes to cool down my drink. 

Now, here's why this all matters. Every time I forget to ask for ice cubes and have to wait to drink my coffee, i get just a bit irritated. To me, it seems like a simple question for any coffee stand to ask when serving a beverage that is hotter than normal. Sure, I can try to remember to ask, or I can just throw in an ice cube when I get to the office. But these days, that just doesn't live up to most people's standards of customer service. Why make your customer ask for something when you can preempt the question? 

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Tags: OTC, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

4 Things You Don't Have To Stress Over This Holiday Season

Posted by Karen Deckard on Thu, Dec 14, 2017 @ 07:00 AM

There's a quote from Maya Angelou that reads "I've learned you can tell a lot about a person by the way he handles these three things: a rainy day, lost luggage, and tangled Christmas tree lights." Many of us are about to find out exactly how we handle those instances. Possibly in rapid succession.  

There are certainly many different stresses to deal with this time of year. Some of them are short lived like untangling holiday decorations and trying to get lights on the house without falling off the ladder. Others can last a little longer. Like fighting airport security lines, sitting in cramped seats, and then hoping that your luggage gets to the terminal in one piece.  

To top it all off, time away from work always seems to add to the pressure. As happy as we might be to get away and spend time with loved ones, we know that the work is going to pile up while we're away.   

While I can't help you with the emails that pile up or payroll that has to be approved, with pharmacy point-of-sale, you'll have at least a few things that you don't have to worry about. 

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Tags: pharmacy, OTC, employees

3 Pharmacy Trends that You Should Pay Attention to

Posted by Karen Deckard on Thu, Oct 12, 2017 @ 07:00 AM

When Uber first started being a thing, I was a little weirded out by it. On the rare occasion I had to use some kind of car service, I stuck with regular old taxi cabs. But services like Uber and Lyft eventually became more prevalent and mainstream. And, despite my regular habits and remaining reservations, convenience won out. These new services were just plain easier to use.  

On a recent trip to Boston, I did find myself in a cab on my way into the city from the airport.  I noticed advertisements in the car touting options to use mobile apps to make traditional cabs more user friendly. Basically, it seemed that cab companies are trying to catch up with an industry that was previously leaving them behind.  

Making a reactionary change is certainly better than making no change at all, but there's always the risk of it being too little too late.  Once a customer breaks an old habit to make a new one, there's a good chance that you've lost them forever. I already have the Uber app on my phone. Am I really going to download another one and learn how to use it when it offers no clear benefit? Probably not. 

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Tags: pharmacy point-of-sale, mobile pharmacy pos, OTC, Ortho Molecular Products

3 Sales Strategies You Can Use in Your Pharmacy to Influence Buyer Behavior

Posted by Karen Deckard on Thu, Aug 24, 2017 @ 09:59 AM

When I was growing up, my dad and I used to have regular battles for champion of the Mario Kart world. It's one of my favorite memories (especially as it's the only video game I can ever claim being halfway decent at).  So, I was pretty excited when Nintendo announced that they'd be releasing the Super NES Classic console. Basically, an updated copy of the original console pre-loaded with classic games. I was really looking forward to snagging one, even if just to prove to my kids that games weren't always motion sensitive.  

But, like so many high demand pieces of technology, there's a big discrepancy between that demand and the available supply. Anyone who has ever taken an introductory Economics class understands the basic theory of supply and demand. It's something that retailers use to create a sense of value and urgency.  Sure, it's effective, but it doesn't make it any less irritating.  

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Tags: customer loyalty, OTC, Pharmacy Profitability

What your Pharmacy Can Learn From The Eclipse

Posted by Mike Gross on Mon, Aug 21, 2017 @ 07:00 AM

On Monday, all of America will be focusing on seeing a total eclipse of the sun.  This is something that Americans haven't seen since 1991. As NASA's website points out:

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Tags: pharmacy, OTC, Efficiency, Pharmacy Profitability

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.