The Retail Management Solutions Point-of-Sale Point-of-View

7 Ways to Use Technology to Improve Your Leadership Skills

Posted by Karen Deckard on Thu, Jul 27, 2017 @ 06:00 AM

Good leadership is an integral part of any successful pharmacy business. And not necessarily for the reasons you might think. Sure, the person who's steering the ship is important because, well, without them, you'd crash. Or at least wander about aimlessly. But, there's much more to it than a general sense of direction. The right kind of leadership builds trust and generates opportunities for your business that didn't exist before. And it doesn't just include pharmacy owners or managers. Every pharmacy employee can and should demonstrate good leadership skills in their own way.  

This article discusses 7 characteristics of successful, barrier breaking, opportunity creating leaders. We all can probably say that we embody some of these traits. But how do they actually work to our advantage in the pharmacy industry? As with most things, when you're talking pharmacy, there's a whole other level of opportunity to consider, and pharmacy technology plays a big role. Here's a closer look at these 7 characteristics, broken down for the business of pharmacy.  

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, customer service, employees, Ortho Molecular Products

Ready to Visit RMS at RBC 2017?

Posted by Karen Deckard on Mon, Jul 24, 2017 @ 11:52 AM

It's Almost time for the Cardinal RBC 2017 Show. As usual, the RMS team is looking forward to meeting with new pharmacy owners and catching up with all of our customers.

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Tags: pharmacy point-of-sale, pharmacypos, Ortho Molecular Products

4 Simple Rules That Will Make Your Pharmacy Better

Posted by Karen Deckard on Thu, May 25, 2017 @ 07:00 AM

There are a number of tried and true methods for providing great customer service. Everyone knows the basics - having a genuine smile, offering a personal greetings, asking the right questions, being prompt and knowledgeable, and certainly not least, courteous. There's nothing earth shattering there.  

But so often, it's not what you're doing right that has the biggest impact, it's what you're doing wrong. Customers are much more likely to share a negative experience than a positive one and even the smallest irritation can wipe every other facet of the experience off the board.  

But what are the biggest irritations to customers?  Well, all you have to do to answer this question is think about your retail experiences. What got under your skin and left you with a bad impression of a business? Here are 5 simple rules for avoiding some of the most common retail mistakes.  

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Tags: pharmacy point-of-sale, customer loyalty, customer service, Ortho Molecular Products

3 Ways To Grow Your Pharmacy Business (No real-estate investment required)

Posted by Karen Deckard on Thu, May 18, 2017 @ 07:00 AM

Many pharmacy owners aspire to grow their pharmacy business. They aim to become more profitable, increase their customer base, or add locations. When they purchase a pharmacy point-of-sale system, they take the first step towards their goals. Increasing efficiency, locking down processes and workflows, thus decreasing the opportunity for error. These are all good ways to get that profit margin trending upward.  

But, for many pharmacies, that might be where it stops. Limited time and resources, along with the innate stresses of running a small business take their toll. Eventually the idea of "better" disappears, replaced with the plateau "good enough". Sound familiar? 

"Good enough" isn't a bad place to be. It's better than the alternative. But is it where you really want to be?  If it's not, but the idea of what you need to do to continue to grow your pharmacy business seems overwhelming, try focusing on these 3 areas. With the right additions to your pharmacy POS system, you can make some big leaps without breaking the bank. 

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Tags: pharmacy point-of-sale, customer loyalty, customer service, Pharmacy Profitability, Ortho Molecular Products

What Comes After You Choose Your Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Mar 23, 2017 @ 07:00 AM

Ever get buyer's remorse? You purchased something that made sense to you in the moment, only to later have doubts or regrets? Of course, we all have. And usually, it's no big deal. A quick return erases our purchasing mistake and we move on. That regrettable sweater purchase can so easily become a thing of the past, right?

Now there's always the exception that proves the rule, and for pharmacies, the last thing you want to do is have to regret a technology purchase in your pharmacy. The investment in time alone means that you want to be sure to make the right decision. Last year we shared a 12 step infographic for evaluating and choosing a new pharmacy POS system. It's a great starting point when you  take the first step and make that big change. But the work doesn't stop there. Successful pharmacy owners are constantly evaluating new tools that they can add to their existing pharmacy technology infrastructure.  

At RMS, we have countless interfaces, integrations and software module options. So when you're ready to try new things in your pharmacy, there are many avenues available without having to start from the very beginning. Here's a quick overview of the opportunities RMS customers have to change how they do business, and in turn, grow their business. 

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Tags: mobile pharmacy pos, customer loyalty, Efficiency, Ortho Molecular Products

Using Pharmacy Point-of-Sale and an Educational Approach to Drive Sales

Posted by Karen Deckard on Thu, Mar 09, 2017 @ 07:00 AM

Have you ever been reading an article online and had an ad or news story start to auto-play when you weren't expecting it? Most all of us have had this happen. For me, it always seems to occur when I've got my volume turned up and my office door wide open. It's pushy, it's irritating, and for me it almost always results in the window being immediately closed while I go look for my information elsewhere 

Of course, advertising or actively selling, is necessary in one form or another, but there's a fine line between selling and pushing. For pharmacies, it goes a bit further because what you're selling benefits the customer in a completely different way than most other retail verticals. You're in a unique situation that allows you to provide a needed service and increase profitability at the same time.  Instead of driving customer behavior with sales tactics, you can drive it by teaching and informing.   

Counseling and teaching your customers may be second nature to some pharmacy staff, but for others, it may be a little more difficult, or completely outside of their comfort zone. A more inexperienced staff member can easily cross over into the land of "pushy" without meaning to.  That's where point-of-sale based tools come into play. Here are a few things that will drive customer behavior in the direction you want without the risk of seeming pushy or overbearing.  

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Tags: pharmacy point-of-sale, mobile pharmacy pos, customer loyalty, incentives, Pharmacy Profitability, Ortho Molecular Products

(VIDEO) How Pharmacy POS Can Improve Patient Health and Profits!

Posted by Mike Gross on Mon, Mar 06, 2017 @ 07:00 AM

Here I am speaking at last week's PDS Conference in Orlando.  

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Tags: pharmacy, OTC, Efficiency, Pharmacy Profitability, Ortho Molecular Products

3 Things Your Pharmacy POS System Should Do

Posted by Karen Deckard on Thu, Feb 23, 2017 @ 07:00 AM

4 years ago, I bought a new car. It had all the bells and whistles and the all-important (at the time) moon roof. I was pretty happy with it. At least for a bit. Then, about three years ago, I discovered that infant car seats do not fit comfortably in the back seat of my sporty little compact car, and that my toddlers hate having the windows open when we drive. Guess what never gets used? 

When you're choosing a POS system for your pharmacy, the choice should be made based on the benefits, both present and future, that the system can offer. Although it's tempting to rely on what's the most convenient in the momentdoing so can lead to long term frustrations.  

It's likely that more than one pharmacy POS system can check most of the boxes on your list of requirements and probably provide a few more features that you weren't even thinking you needed.  Even so, as you go to make your final decision, you may find yourself wondering if you're on the right track. Will this POS system meet your needs, and more importantly, help you meet your goals?  Not a bad question to ask. 

Here are three things that your point-of-sale system should do for you. 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer loyalty, Efficiency, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

Building on Trust for a More Successful Pharmacy

Posted by Karen Deckard on Thu, Feb 02, 2017 @ 07:00 AM

In 2016, pharmacists were once again labeled as the second most trustworthy professionals. Further proof that people in general understand the same things that we at RMS, and pharmacists all over the country, do. Pharmacies are more than a pit stop for prescriptions.    

This article takes a closer look at the reasons that consumers place so much trust in pharmacies.  While nothing here may be news to a pharmacy with staff that understands their innate value to patients, there are some key facts that can help you elevate your pharmacy to the next level.   

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Tags: pharmacy, frequent shopper, customer loyalty, pharmacy pos, Ortho Molecular Products

What You can Take Away from the World Series to Make Your Pharmacy Excel

Posted by Gary Labuzetta on Mon, Oct 31, 2016 @ 07:00 AM

It’s that time of year again - the World Series! Thirty Major League Baseball teams play 162 games during the course of the season which starts in April, but only 10 make the playoffs come October. The winners of the League Championship Series advance to the World Series - the best team in the American League versus the best team in the National League. 


So, what can we in the pharmacy world learn from the teams that have survived to play each other in October? Are they the teams that spend the most on payroll? Or, is it something else?

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Tags: pharmacy, pharmacy point-of-sale, Efficiency, Pharmacy Profitability, employees, pharmacy pos, Ortho Molecular Products

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 


Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.