The Retail Management Solutions Point-of-Sale Point-of-View

How do You Manage Patient Safety, Patient Outcomes and Customer Satisfaction in your Pharmacy?

Posted by Karen Deckard on Thu, Oct 25, 2018 @ 07:00 AM

A focus on patient outcomes, safety and overall customer satisfaction dominates the world of pharmacies. Big or small, retail or outpatient, these are key factors that concern every pharmacist we talk with here at RMS.

While all these factors are related, they require different approaches, and checking all the boxes for every transaction isn't always easy. No matter how knowledgeable and well trained your staff is, leaving it up to a human factor leaves for a margin for error.

So how do you deal with these concerns? How can you verify that every transaction gets safety checks, make sure that customers have everything they need, and that they are satisfied when they leave the store? The answer rests with your pharmacy point-of-sale system. It's the last point of contact you'll have with each customer before they walk out the door. Here's how you can make the most of it.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos, Ortho Molecular Products

What To Look For In a Pharmacy System Interface

Posted by Karen Deckard on Thu, May 31, 2018 @ 07:00 AM

When RMS was founded 20 years ago, one of the first innovations we brought to market was our pharmacy system interface platform. It became the standard for allowing communication between point of sale systems and different pharmacy systems.

Like most things in the pharmacy vertical, interfaces have evolved quite a bit over the last 20 years. And with that evolution comes more options and features for your pharmacy to take advantage of. No doubt this competitive, feature rich landscape is a major boon for pharmacies of all sizes. That doesn't mean that it's not overwhelming if you're looking at choosing the right pharmacy point-of-sale and pharmacy system vendors to partner with. With so many features and options, where do you start in figuring out what you need? Here's a quick look at some of the basics to help you get started

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, prescriptions, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

Driving Customers to Your Pharmacy

Posted by Karen Deckard on Thu, Apr 19, 2018 @ 09:47 AM

Major chains spend hundreds of millions of dollars on advertising each year. With TV, Radio Spots circulars and direct mail and social media, they have their bases covered. There's no denying that chains have a lot more resources dedicated to driving customers 

through their doors.

So as a smaller independent business, how do you compete? You're certainly outmatched on paper. But that doesn't mean you're outmatched overall.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, pharmacypos, pharmacy gift cards, Ortho Molecular Products

Don't just answer the question. Preempt it.

Posted by Karen Deckard on Thu, Apr 12, 2018 @ 09:01 AM

My favorite fancy coffee drink is an Americano, which if you don't know, is just espresso diluted with hot water. Really hot water. So, if you ever order one, it takes "caution: hot beverage" to a whole new level. Half the time, I have to wait 15 minutes before my coffee is even halfway drinkable. That is unless I'm thinking ahead that day and happen to ask the barista to put in a few ice cubes to cool down my drink. 

Now, here's why this all matters. Every time I forget to ask for ice cubes and have to wait to drink my coffee, i get just a bit irritated. To me, it seems like a simple question for any coffee stand to ask when serving a beverage that is hotter than normal. Sure, I can try to remember to ask, or I can just throw in an ice cube when I get to the office. But these days, that just doesn't live up to most people's standards of customer service. Why make your customer ask for something when you can preempt the question? 

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Tags: OTC, Pharmacy Profitability, pharmacy pos, Ortho Molecular Products

Pharmacies - What you Can Learn About the Toys R Us Demise

Posted by Karen Deckard on Thu, Mar 15, 2018 @ 03:14 PM

This weekend, the news hit that a childhood staple since 1957, Toys R Us, may be closing the doors of all locations. Fierce competition and dwindling profits may have gotten the best of something that I always viewed as something of an institution. Despite already announced store closures I guess I always figured it would be there, offering much the same experience to my kids as it did for me. 

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, pharmacypos, pharmacy pos, Ortho Molecular Products

Pharmacies - Check Out Our List of The Newest Point-of-Sale Features

Posted by Mike Gross on Thu, Dec 28, 2017 @ 07:00 AM

It’s been a fantastic, but busy year here at RMS in 2017.  Not only did we have another incredible year bringing on a ton of new customers, but our development team has hyper focused on delivering some of the most innovative pharmacy point-of-sale features in the industry.  As the marketing guy for RMS, we advertise throughout the year announcing these new products and services, but rarely are they ever compiled in one location, so I want to change that. 

Our development team works with their heads down, toiling day after day fixing bugs, creating enhancements, and building out new features that our customers, new and old, enjoy year after year.  It’s high time we give them some kudos and highlight just some of their efforts, so here’s a short list of a few of the bigger projects they completed this year.

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Tags: pharmacy point-of-sale, social media shopping, PCI, Pharmacy Profitability, EMV, pharmacy gift cards, Ortho Molecular Products

3 Things You Can Actually Get Done Before Year End

Posted by Karen Deckard on Thu, Dec 07, 2017 @ 06:00 AM

In just a few short weeks we’ll be celebrating the arrival of a new year and putting 2017 into the history books. We’ll be setting new goals and getting a fresh perspective and a fresh start on so many things. I’ll admit, I love New Years. It’s that bright and shiny once a year pass to give ourselves a clean slate. Disappointments of the last year seem to matter less when we can convince ourselves that the new year will be different. I mean, it’s a whole new year. How could it not be?

But, as tempting as it is to only look forward, we aren’t at year end yet. And we can actually get a lot done in a short amount of time. Don’t let the next few weeks go by in a haze of “I’ll work on that after the first of the year”.  Here are 3 great and easy ways to make a huge amount of progress in your pharmacy in a short amount of time.

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Tags: pharmacy point-of-sale, Ortho Molecular Products

3 Pharmacy Trends that You Should Pay Attention to

Posted by Karen Deckard on Thu, Oct 12, 2017 @ 07:00 AM

When Uber first started being a thing, I was a little weirded out by it. On the rare occasion I had to use some kind of car service, I stuck with regular old taxi cabs. But services like Uber and Lyft eventually became more prevalent and mainstream. And, despite my regular habits and remaining reservations, convenience won out. These new services were just plain easier to use.  

On a recent trip to Boston, I did find myself in a cab on my way into the city from the airport.  I noticed advertisements in the car touting options to use mobile apps to make traditional cabs more user friendly. Basically, it seemed that cab companies are trying to catch up with an industry that was previously leaving them behind.  

Making a reactionary change is certainly better than making no change at all, but there's always the risk of it being too little too late.  Once a customer breaks an old habit to make a new one, there's a good chance that you've lost them forever. I already have the Uber app on my phone. Am I really going to download another one and learn how to use it when it offers no clear benefit? Probably not. 

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Tags: pharmacy point-of-sale, mobile pharmacy pos, OTC, Ortho Molecular Products

7 Ways to Use Technology to Improve Your Leadership Skills

Posted by Karen Deckard on Thu, Jul 27, 2017 @ 06:00 AM

Good leadership is an integral part of any successful pharmacy business. And not necessarily for the reasons you might think. Sure, the person who's steering the ship is important because, well, without them, you'd crash. Or at least wander about aimlessly. But, there's much more to it than a general sense of direction. The right kind of leadership builds trust and generates opportunities for your business that didn't exist before. And it doesn't just include pharmacy owners or managers. Every pharmacy employee can and should demonstrate good leadership skills in their own way.  

This article discusses 7 characteristics of successful, barrier breaking, opportunity creating leaders. We all can probably say that we embody some of these traits. But how do they actually work to our advantage in the pharmacy industry? As with most things, when you're talking pharmacy, there's a whole other level of opportunity to consider, and pharmacy technology plays a big role. Here's a closer look at these 7 characteristics, broken down for the business of pharmacy.  

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, customer service, employees, Ortho Molecular Products

Ready to Visit RMS at RBC 2017?

Posted by Karen Deckard on Mon, Jul 24, 2017 @ 11:52 AM

It's Almost time for the Cardinal RBC 2017 Show. As usual, the RMS team is looking forward to meeting with new pharmacy owners and catching up with all of our customers.

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Tags: pharmacy point-of-sale, pharmacypos, Ortho Molecular Products

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 


Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.