POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Celebrating 20 Years of RMS - The Origin Story

Posted by Karen Deckard on Thu, Oct 18, 2018 @ 07:00 AM

In 1998, a small company emerged onto the scene of pharmacy technology providers. Rather than offering a new solution, this company oriented themselves on implementing pharmacy point-of-sale systems in general and training pharmacy owners and staff on a contract basis. The mission was to help pharmacies understand and use the tools available to them to run successful businesses - to teach them best practices so that they could become more profitable.

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Tags: pharmacy pos, pharmacypos, pharmacy technology, mobile pharmacy pos, pharmacy point-of-sale, pharmacy

Are You Ready to Implement Curbside Pick-up in Your Pharmacy?

Posted by Karen Deckard on Thu, Aug 23, 2018 @ 07:00 AM

A few months ago, I started using curbside pickup service at the grocery store. The first few "pickups" were free so I figured I'd give it a try. It's not like I really hate grocery shopping, but I thought if I could spend one less hour a week listening to different variations of "Mom, can we go home now?" on repeat, it was definitely worth it.

It only took a couple of pickups to convince me that this was the way to go when it comes to necessities. It's easy, saves me time, and I actually get home with everything that was on my list.

Grocery is just one of the retail verticals adopting curbside pickup. What started at restaurants has now expanded to major retailers like Target and even Home Depot, who has announced a new program where customers can pick up online orders from a convenient locker.

If you've thought about curbside pick-up before, but just haven't taken the leap to implement the service, there's no time like the present to get started. If you aren't convinced it's the way to go for your pharmacy, here are some points which may make you reconsider.

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Tags: customer service, mobile pharmacy pos, pharmacy point-of-sale, pharmacy technology

How to Optimize Drive Thru Pharmacy Services

Posted by Karen Deckard on Thu, Apr 26, 2018 @ 07:00 AM

The commonly accepted meaning of convenience is constantly changing for your customers. They have more options to choose from than ever before. Not just in where they do business, but how they do business. And in a culture where a taps on a smart phone can result in pretty much anything you want being delivered to a doorstep, it's no wonder that many customers will choose to do business with their local pharmacy at the drive-thru.

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Tags: pharmacy pos, Efficiency, prescriptions, pharmacy technology, mobile pharmacy pos

5 Questions Answered About Outpatient Pharmacy POS

Posted by Karen Deckard on Thu, Mar 08, 2018 @ 07:00 AM

At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care. 

Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need. 

While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.

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Tags: pharmacy pos, pharmacy credit cards, EMV, employees, prescriptions, pharmacy point-of-sale, mobile pharmacy pos

Creating a Happy Hospital Staff and Thus Happier Patients (VIDEO)

Posted by Mike Gross on Thu, Feb 08, 2018 @ 09:11 AM

happy-rms-pharmacy-pos-nurse.jpgInnovation - it's one of our tent poles here at RMS.  We continuely push ourselves to not only develop new features with our point-of-sale solutions for pharmacies, but ways to use these features.  We were the first to market with a mobile handheld device to allow hospital outpatient pharmacies to service patients during patient discharge, and almost 5 years later, the technology continues to improve.  

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Tags: pharmacy pos, Pharmacy Profitability, Efficiency, mobile pharmacy pos, pharmacy technology

3 Pharmacy Trends that You Should Pay Attention to

Posted by Karen Deckard on Thu, Oct 12, 2017 @ 07:00 AM

When Uber first started being a thing, I was a little weirded out by it. On the rare occasion I had to use some kind of car service, I stuck with regular old taxi cabs. But services like Uber and Lyft eventually became more prevalent and mainstream. And, despite my regular habits and remaining reservations, convenience won out. These new services were just plain easier to use.  

On a recent trip to Boston, I did find myself in a cab on my way into the city from the airport.  I noticed advertisements in the car touting options to use mobile apps to make traditional cabs more user friendly. Basically, it seemed that cab companies are trying to catch up with an industry that was previously leaving them behind.  

Making a reactionary change is certainly better than making no change at all, but there's always the risk of it being too little too late.  Once a customer breaks an old habit to make a new one, there's a good chance that you've lost them forever. I already have the Uber app on my phone. Am I really going to download another one and learn how to use it when it offers no clear benefit? Probably not. 

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Tags: Ortho Molecular Products, OTC, mobile pharmacy pos, pharmacy point-of-sale

5 Ways To Delight Tech Savvy Pharmacy Customers

Posted by Karen Deckard on Thu, Jun 22, 2017 @ 07:00 AM

Early this year it was reported that for the first time in history, more households have only a cell phone for telephone service vs. households with both a landline and a cell, or a landline only.  Add that to the fact that 77% of people in the US have Smartphones, and regardless of your pharmacy customer demographics, you're no doubt dealing with a customer base that's becoming increasingly more comfortable with technology.  

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Tags: customer service, mobile pharmacy pos, pharmacy technology

4 Reasons Why Curbside Pickup Works

Posted by Karen Deckard on Thu, Jun 08, 2017 @ 07:00 AM

This blog often discusses the benefits of implementing a curbside pickup program. It's something we've known was a big opportunity for local pharmacies since the release of our original EvolutionPOS handheld register solution. And as we've predicted at RMS, more and more retail verticals are jumping on curbside pickup. Just this week I pulled into the grocery store parking lot to find them reserving spaces for grocery pickup. 

The increasing popularity is both good and bad. On one hand, it means that customers will be comfortable with this service model, so customers buy-in and participation is built-in. On the other, if you're late to the party on implementing a curbside service, you're giving the advantage to your competition. 

We've covered all the reasons you might want to implement a curbside service in your pharmacy, and made it easy to implement the program using our EvolutionPOSV2 tablet. But maybe you still aren't sure if curbside pickup will work for your pharmacy.  For a majority of pharmacies, the investment in technology and the 1 or 2 (or more!) reserved parking spaces will pay off. Here are 4 big reasons why.

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Tags: Pharmacy Profitability, pharmacy point-of-sale, mobile pharmacy pos, customer service

8 Situations That Occur Every Day in Pharmacies That Demand Mobile Point-of-Sale

Posted by Karen Deckard on Thu, Apr 20, 2017 @ 07:00 AM

When RMS released the very first version of EvolutionPOS many years ago, it was the first of its kind in the pharmacy point-of-sale space. Even outside of pharmacy, major retailers had just barely started adopting mobile point-of-sale technology.  Since then, a lot has changed. Mobile technology has become prevalent in all kinds of retail verticals, as well as restaurants. And, with last year's release of EvolutionPOS V2, mobile technology is becoming even more commonplace for pharmacies of all sizes, retail and outpatient.  

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Tags: Efficiency, customer service, mobile pharmacy pos, pharmacy point-of-sale

What Comes After You Choose Your Pharmacy Point-of-Sale?

Posted by Karen Deckard on Thu, Mar 23, 2017 @ 07:00 AM

Ever get buyer's remorse? You purchased something that made sense to you in the moment, only to later have doubts or regrets? Of course, we all have. And usually, it's no big deal. A quick return erases our purchasing mistake and we move on. That regrettable sweater purchase can so easily become a thing of the past, right?

Now there's always the exception that proves the rule, and for pharmacies, the last thing you want to do is have to regret a technology purchase in your pharmacy. The investment in time alone means that you want to be sure to make the right decision. Last year we shared a 12 step infographic for evaluating and choosing a new pharmacy POS system. It's a great starting point when you  take the first step and make that big change. But the work doesn't stop there. Successful pharmacy owners are constantly evaluating new tools that they can add to their existing pharmacy technology infrastructure.  

At RMS, we have countless interfaces, integrations and software module options. So when you're ready to try new things in your pharmacy, there are many avenues available without having to start from the very beginning. Here's a quick overview of the opportunities RMS customers have to change how they do business, and in turn, grow their business. 

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Tags: Efficiency, customer loyalty, Ortho Molecular Products, mobile pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.