POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Why Every Pharmacy Needs Point-of-Sale

Posted by Karen Deckard on Thu, May 02, 2019 @ 09:00 AM

“My pharmacy is very small, and we don’t have a lot of OTC’s.”

“We don’t do a lot of retail business.”

“Our pharmacy has no front end.”

Do any of these statements ring true for your pharmacy? It’s certainly not uncommon for local apothecary pharmacies and outpatient or clinic pharmacies to have a very small, or perhaps nonexistent, selection of OTC products.  And we talk to a lot of pharmacies who operate stores focused less on retail and more on prescriptions, health & wellness, and patient care. In fact, a lot of pharmacies just like these are RMS customers. 

Yup, you read that right.  Many pharmacies find the value in point-of-sale regardless of whether retail is a mainstay of their business or just a footnote. Of course it makes sense to have point-of-sale when you have products to receive, prices to update, inventory to manage, and daily orders to process. But is it really a necessity if your primary concerns lie outside of retail and OTC products? 

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Tags: prescriptions, FSA, Pharmacy Profitability, pharmacy credit cards

POS Tender Types: Exploring A Pharmacy Point-of-Sale Fundamental

Posted by Karen Deckard on Thu, Jun 14, 2018 @ 07:00 AM

Pharmacy point-of-sale is way more than just a cash register. And we spend a lot of time talking about that fact.

But as much as all the cool features and integrations might seem more innovative and interesting, the fact remains that every single dollar spent in your pharmacy still goes through the point-of-sale. And how you accept those dollars matters.

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Tags: pharmacy point-of-sale, customer loyalty, FSA, pharmacy credit cards, pharmacy gift cards

4 Ways to Motivate Customers to Spend Money in Your Pharmacy

Posted by Karen Deckard on Thu, Jul 16, 2015 @ 07:30 AM

We’ve all heard the expression “use it or lose it” in many different contexts.  Believe it or not, it’s a very powerful marketing technique.  This is because loss is a much more powerful motivator than gain.  For example, the satisfaction we get from finding a $50 bill is much less impactful than the negative emotions we’d feel if $50 fell out of our wallets. 

This tendency of ours is called loss aversion, and taking advantage of it can actually play an important role in the success of your independent pharmacy.  Here are 4 ways that you can use loss aversion for better results in your pharmacy. 

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Tags: pharmacy, pharmacy point-of-sale, frequent shopper, customer loyalty, FSA, incentives, OTC, Pharmacy Profitability

4 Easy Steps to Create a Great New Pharmacy Promotion

Posted by Karen Deckard on Thu, Apr 16, 2015 @ 09:02 AM

When I first started at RMS, I’ll admit I didn’t really have a clear picture of just how great of a company I’d landed at and how rewarding it would be to work with independent pharmacies.  I also didn’t know just how integral a role a pharmacist can play when it comes to managing our health and well-being.  And then I got a cold.  It was extremely busy at RMS because the FSA demand was in full swing so I took whatever cold medicine I had lying around the house and trudged into the office.  I wasn’t feeling so bad, but I was congested and sounded pretty awful.  And then something pretty great happened.  I was chatting with one of our customers, and he called me out on sounding like I’d seen better days.  I laughed as best I could and told him I sounded worse than I felt and that I just couldn’t get rid of my congestion. He simply said “You need a good pharmacist”. He proceeded to give me a good recommendation to help me feel better.

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Tags: pharmacy, frequent shopper, customer loyalty, customer service, FSA, OTC

Accepting FSA Cards in Independent Pharmacy

Posted by Karen Deckard on Fri, Mar 29, 2013 @ 11:00 AM

Not so long ago, I spent a majority of my days talking about FSA card acceptance and IIAS compliance.   Anyone who went through the process in the early months of 2009 probably remembers the mass confusion, constant changes and general feeling of disbelief that most of us felt as the scope of the new IRS regulations governing purchases with FSA and HRA cards came to light.  Even so, we traversed the maze and when the June 30, 2009 deadline came around we all breathed a collective sigh of relief as RMS customers continued successful processing of newly regulated health benefit cards.   Of course there were a few kinks to be worked out here and there and new certifications continued to trickle through, but eventually FSA became a normal, manageable part of everyone’s daily routine, instead of a panicked scramble to the finish line. 

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Tags: pharmacy, pharmacy point-of-sale, prescriptions, FSA

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.