POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Outpatient Hospital Pharmacies - Meet Bob!

Posted by Mike Gross on Thu, Oct 11, 2018 @ 07:00 AM

Bob just got promoted for increasing hospital revenue and improving patient outcomes.  Watch Bob's story and see how he not only got things turned around, but got promoted in the process!

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Tags: pharmacy pos, pharmacy security, EMV, Pharmacy Profitability, Efficiency, pharmacypos, pharmacy technology, pharmacy point-of-sale, pharmacy

Do These 5 Credit Card Processing Trends Matter to Your Pharmacy?

Posted by Karen Deckard on Thu, Aug 09, 2018 @ 07:00 AM

If you start looking into credit card processing options, you're going to get hit with a lot of buzzwords, acronyms and probably some straight out confusion. There are so many different considerations, opinions and no small amount of conflicting information.

So what does it really all mean? What features are out there and how does adopting, or not adopting, one of those features impact you? Here's a summary of some of the key features to look for.

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Tags: pharmacy credit cards, pharmacy pos, EMV, pharmacy point-of-sale, pharmacy technology

5 Questions Answered About Outpatient Pharmacy POS

Posted by Karen Deckard on Thu, Mar 08, 2018 @ 07:00 AM

At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care. 

Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need. 

While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.

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Tags: pharmacy pos, pharmacy credit cards, EMV, employees, prescriptions, pharmacy point-of-sale, mobile pharmacy pos

Pharmacies - Check Out Our List of The Newest Point-of-Sale Features

Posted by Mike Gross on Thu, Dec 28, 2017 @ 07:00 AM

It’s been a fantastic, but busy year here at RMS in 2017.  Not only did we have another incredible year bringing on a ton of new customers, but our development team has hyper focused on delivering some of the most innovative pharmacy point-of-sale features in the industry.  As the marketing guy for RMS, we advertise throughout the year announcing these new products and services, but rarely are they ever compiled in one location, so I want to change that. 

Our development team works with their heads down, toiling day after day fixing bugs, creating enhancements, and building out new features that our customers, new and old, enjoy year after year.  It’s high time we give them some kudos and highlight just some of their efforts, so here’s a short list of a few of the bigger projects they completed this year.

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Tags: EMV, PCI, Ortho Molecular Products, Pharmacy Profitability, pharmacy gift cards, pharmacy point-of-sale, social media shopping

3 Ways Pharmacy Point-of-Sale helps to Secure Customer Information

Posted by Karen Deckard on Thu, Mar 02, 2017 @ 07:00 AM

The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer experience can elevate your pharmacy to the next level so we often focus on ways to make that experience better, more convenient, easier and more unique.   

But believe it or not, customers do care more than just service and convenience. While these factors are important, they don't mean much if your customers don't trust that their information will be secure with your pharmacy. From personal information to credit card information, your pharmacy has a lot of data to protect and the potential costs of not doing so are extremely high.  

Pharmacy point-of-sale solutions can give you a leg up when it comes to securing customer information. Every sale in your pharmacy runs through your registers, so ensuring that data handled there is secure is a good place to start.  

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Tags: EMV, pharmacy, pharmacy pos, customer service, pharmacy credit cards

EMV and Credit Card Options That Fit your Pharmacy

Posted by Karen Deckard on Mon, Jan 16, 2017 @ 07:00 AM


 

As we reach the middle of January, we know that many pharmacies are interested in knowing the latest information on EMV.   

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Tags: EMV, pharmacy, pharmacy credit cards

Pharmacies - What's the latest on EMV?

Posted by Karen Deckard on Mon, Oct 03, 2016 @ 07:00 AM

Almost exactly one year ago, the EMV liability shift went into place. For most pharmacies, nothing really changed.  There was, and still is, a good deal of misinformation circulating about EMV and how it impacts business, but once pharmacies began to get a better understanding of the reality, some of the urgency began to fade. 

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Tags: pharmacy, EMV

Demystifying EMV Chargebacks in Your Pharmacy

Posted by Karen Deckard on Thu, Jul 21, 2016 @ 07:00 AM

Co-authored by RMS Director of Training Services, Brandon Bieleski

Since the formal EMV liability shift in Oct 2015, some merchants have experienced an increase in fraudulent EMV related chargebacks. With RMS’ release of EMV certification on the Ingenico isc250 signature capture pad via Vantiv Integrated Payments, the question of the moment is whether the risk involved with being liable for EMV related chargebacks is high enough to justify the cost for new hardware, capable of processing EMV transactions. To answer that question, you’ll need a firm understanding of what chargebacks are, why they happen and what you can do about them.

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Tags: EMV, pharmacy, pharmacypos, pharmacy technology

A Few Questions Answered about RMS' New EMV Solution

Posted by Karen Deckard on Thu, Jul 07, 2016 @ 07:00 AM

Last week, RMS announced release of a single hardware solution for EMV card acceptance and signature capture with Vantiv Payments.   We have been overwhelmed at the positive response we’ve received after publishing this information and are excited to start transitioning customers to this new solution. 

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Tags: EMV, pharmacy, pharmacy pos, pharmacy security

Credit Card Security in 2015 - September Update

Posted by Karen Deckard on Tue, Sep 29, 2015 @ 12:46 PM

October 1st is almost upon us and with it comes the official liability shift date for EMV.  Because there continues to be a large amount of misinformation circulating about EMV I want to take a moment to revisit what October 1st means for merchants.  

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, EMV, pharmacy security

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.