It's been a busy year at RMS. As we round out our 20th year in business, we look back at a great list of enhancements, new integrations and added functionalities. Not to mention a growing family of team members that we are incredibly happy to be working with. While too much happened to fit into any one blog post, here's a quick recap of some of our 2018 highlights.Read More
Bob just got promoted for increasing hospital revenue and improving patient outcomes. Watch Bob's story and see how he not only got things turned around, but got promoted in the process!Read More
If you start looking into credit card processing options, you're going to get hit with a lot of buzzwords, acronyms and probably some straight out confusion. There are so many different considerations, opinions and no small amount of conflicting information.
So what does it really all mean? What features are out there and how does adopting, or not adopting, one of those features impact you? Here's a summary of some of the key features to look for.
At RMS, we know that one size doesn't fit all. Even in the world of outpatient pharmacy, where regulatory and compliance requirements rule so much of the day to day activities, there are still different needs and various ways of tackling problems on patient care.
Of course, that makes the already involved process of evaluating point-of-sale systems even more complex. There are lots of different solutions to help outpatient pharmacies, but no magic button to press that will tell you just what you need.
While that's not much help, we do find a common thread in the questions we receive from outpatient pharmacy teams on a regular basis. Here are 5 of the most common questions we get asked, along with the reader's digest answer.Read More
It’s been a fantastic, but busy year here at RMS in 2017. Not only did we have another incredible year bringing on a ton of new customers, but our development team has hyper focused on delivering some of the most innovative pharmacy point-of-sale features in the industry. As the marketing guy for RMS, we advertise throughout the year announcing these new products and services, but rarely are they ever compiled in one location, so I want to change that.
Our development team works with their heads down, toiling day after day fixing bugs, creating enhancements, and building out new features that our customers, new and old, enjoy year after year. It’s high time we give them some kudos and highlight just some of their efforts, so here’s a short list of a few of the bigger projects they completed this year.Read More
The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer experience can elevate your pharmacy to the next level so we often focus on ways to make that experience better, more convenient, easier and more unique.
But believe it or not, customers do care more than just service and convenience. While these factors are important, they don't mean much if your customers don't trust that their information will be secure with your pharmacy. From personal information to credit card information, your pharmacy has a lot of data to protect and the potential costs of not doing so are extremely high.
Pharmacy point-of-sale solutions can give you a leg up when it comes to securing customer information. Every sale in your pharmacy runs through your registers, so ensuring that data handled there is secure is a good place to start.Read More
As we reach the middle of January, we know that many pharmacies are interested in knowing the latest information on EMV.Read More
Almost exactly one year ago, the EMV liability shift went into place. For most pharmacies, nothing really changed. There was, and still is, a good deal of misinformation circulating about EMV and how it impacts business, but once pharmacies began to get a better understanding of the reality, some of the urgency began to fade.Read More
Co-authored by RMS Director of Training Services, Brandon Bieleski
Since the formal EMV liability shift in Oct 2015, some merchants have experienced an increase in fraudulent EMV related chargebacks. With RMS’ release of EMV certification on the Ingenico isc250 signature capture pad via Vantiv Integrated Payments, the question of the moment is whether the risk involved with being liable for EMV related chargebacks is high enough to justify the cost for new hardware, capable of processing EMV transactions. To answer that question, you’ll need a firm understanding of what chargebacks are, why they happen and what you can do about them.Read More