POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

Tips and Tricks for the Holiday Season

Posted by Karen Deckard on Thu, Oct 31, 2019 @ 01:18 PM

 

Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn't have anything on the Holiday Season.

Maybe that's partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it's probably because the end of the year, and the Holiday Season, can be stressful. No matter how much I plan or how early I start, there never seems to be enough time to be comfortable.

For retailers, the holiday shopping season is likely to be in full swing in no time at all. With Thanksgiving falling later in the month this year, everyone is thinking about getting a jump start.

So, in what's become a bit of a holiday season tradition here at RMS, here are our top tips for keeping your retail pharmacy running smoothly during the holidays. And they're a couple weeks early, so you can get ahead of the rush. (Or at least give it your best try)

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, employees

Happy Fourth of July from RMS

Posted by Karen Deckard on Thu, Jul 04, 2019 @ 09:01 AM

 

When I was a kid, the moment the bell rang on the last day of school, summer officially started. It didn't matter if the skies were cloudy and gray for another month. Or that the time off school meant a ton of chores. That cutoff meant that summer fun could truly begin.

As an adult it seems harder to make that transition from the frigid winter and slightly gloomy spring. Throughout June I find myself missing that feeling of glee that used to accompany the temporary freedom from daily routine.

So for me, the Fourth of July has become sort of a sign post that summer has really begun. And that even though the alarm still rings every morning, I can still recapture a bit of that summer time joy by spending a day of celebration with my family and friends.

One thing that helps me do this is getting all of my ducks in a row before I leave the office for the day. Even 1 day can still create a backlog of to-do's if you haven't prepared properly. Here's a few point-of-sale to do's to make sure you're ready to have a stress free time away.

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Tags: pharmacy point-of-sale, employees, pharmacy pos

Wondering What's New at RMS? Find out from RMS President & CEO Brad Jones

Posted by Brad Jones on Thu, Apr 25, 2019 @ 11:47 AM

Change is something we encourage pharmacies to do every day. Well, not so much change as improve. It can be scary to take the leap sometimes, and it’s not always easy, but the upsides are well worth the effort.

At RMS, improvement is a goal that we embrace every day. Often, we’ll see those improvements take the shape of little things, like a new field on our case forms or a tweak in an internal process. Regularly, we’re focused on product enhancements and adding new features.  And occasionally, we find ourselves faced with something a little bit bigger.

Over the last few weeks, we’ve made some of these bigger improvements at RMS. I have been pleased to provide new opportunities to three long time RMS employees and I’m happy to share these improvements with you today.

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Tags: pharmacy point-of-sale, customer service, employees

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

Are Your Pharmacy Staff Dependent on You?

Posted by Karen Deckard on Thu, Apr 11, 2019 @ 09:00 AM

This coming Fall, my kiddos will be starting Kindergarten. And even 5 months away, there's a flurry of preparation. I've filled out what feels like a mountain of paperwork, copied all of their records twice, and attended orientations meant to prepare the little ones and their parents for the upcoming change.

Throughout this process, I've realized just how much I've inadvertently been doing for my kids, rather than teaching them how. Little things like making sure that they can turn jacket sleeves right side out so they don't hold up the recess line or knowing that they can peel a banana on their own at lunch time.

These things just never seemed like a big deal. It's faster to help the kid get their coat on than it is to put down the car keys and take the time to walk them through doing it themselves. And when lunch is on the table, well it just makes sense to have it accessible from the start. But what felt easier at the time was really just past me finding a way to give me future me a massive headache.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

3 Reasons to Invest in Training in your Pharmacy (Video)

Posted by Cassandra Castillo on Thu, Mar 28, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees

Point-of-Sale Beyond the Pharmacy

Posted by Karen Deckard on Thu, Mar 21, 2019 @ 07:00 AM

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy system integrations, FSA card acceptance capabilities, and regulatory requirements are just the tip of the iceberg.

But just as the pharmacy industry itself is unique, we often see pharmacies that serve their communities beyond the pharmacy counter with distinctive product offerings and services. Soda fountains, gift departments, photo printing, DME product offerings and even small restaurants are just a few of the varied offerings our pharmacy customers have shared over the years.

The challenge for businesses like these often lies trying to figure out how to manage two distinctly different service types while keeping continuity for customers and staff.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

How Payroll Deduction of Employee Purchases can Help Your Pharmacy

Posted by Karen Deckard on Thu, Mar 07, 2019 @ 07:00 AM

What could be more convenient than picking up prescriptions, OTC medications and other pharmacy necessities in the same building that you work in? It seems like a given that employees would default to their own pharmacy for any of these purchases.

But as much sense as it might make for employees to swing in for that box of band aids and the bottle of antibiotic ointment over lunch or after a shift, pharmacies large and small still face competition from grocery stores and chain drug stores that carry everything an employee might need and more.

At the end of the day, your pharmacy and health system employees are like any other customer. They'll respond to pricing, convenience, and service. The one difference is that their expectations are likely to be higher. Employees will expect more out of the experience than your average customer.

Over the last several years, we've seen an increased drive to create a solid customer base out of pharmacy and health system employees. Along with creating special employee pricing and other incentives, payroll deduction has played a major part in this initiative.

While it might seem like a relatively small piece of the puzzle next to something like employee discounts, pharmacy point of sale systems with an integrated payroll deduction solution can play a big role in how many health system employees make use of a pharmacy's services.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, prescriptions, employees, pharmacy pos

Tips for a Better Cash Management Strategy in Your Pharmacy

Posted by Karen Deckard on Thu, Feb 21, 2019 @ 06:00 AM

I'm pretty sure that not a day goes by where I don't talk with at least one RMS customer about credit card processing. From EMV, to P2PE, NFC, and Credit Card on File. All things credit card are a hot topic for any size pharmacy.

But credit cards aren't the only method of payment that matters in your pharmacy. Consumers in the U.S. are far from giving up their money clips and going cashless. According to this article, cash still accounts for about 31% of consumer transactions. Your pharmacy might do more or less depending on demographics, average ticket size or any number of other factors. But no matter the number, it's definitely too large to ignore.

All this doesn't change the fact that cash has it's downsides when your're running a business. Having an effective cash management strategy is important in order to both identify and avoid problems.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

How to Make Emergency Preparedness Plans for your Pharmacy

Posted by Karen Deckard on Thu, Feb 14, 2019 @ 07:00 AM

This past weekend, northwest Washington showed just how much the groundhog's 2019 prediction for an early spring mattered. As Friday afternoon rolled around, the snow started falling. And it kept falling, pretty much all weekend long and late into Monday afternoon.

In the days leading up to our little winter storm, everyone was preparing for the worst case scenario-fearing days without being able to leave the house, potential power outages and who knew what else. Grocery stores were packed and it wasn't long before many began to run out of basics like bread, milk and eggs.

At the same time as I was watching newscasts showing panicked people rushing around to prepare for the storm, I got to experience a sharp contrast at RMS as emergency plans were calmly reviewed and put into action. With customers in every state across the country, the show must go on no matter what is going in our little corner of the world. So we checked the generators, tested battery backups, and made sure that every main office employee could still work and help customers just like normal. The ease with which we achieved business as usual in a less than ideal scenario served as a great reminder for how far a little preparation can take you.

If you don't have an emergency plan in place for disasters (weather or otherwise) here are a few helpful hints for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, employees, pharmacy security

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.