POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What's the Real Cost?

Posted by Karen Deckard on Thu, Apr 18, 2019 @ 09:00 AM

Cost vs. value is a tricky thing. How do you decide whether something is really worth the money you'll spend on it? It's a question we talk about often here at RMS, as pharmacy-point-of-sale isn't just an application and a bunch of new hardware. Point-of-sale is an investment in your pharmacy. And if you invest in the right POS system, your returns can be pretty big.

But where do those returns actually come from? How does money out of pocket for new technology in your pharmacy end up becoming a positive on your bottom line?

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Tags: pharmacy point-of-sale, pharmacy technology, Efficiency, Pharmacy Profitability, employees, pharmacy pos

Are Your Pharmacy Staff Dependent on You?

Posted by Karen Deckard on Thu, Apr 11, 2019 @ 09:00 AM

This coming Fall, my kiddos will be starting Kindergarten. And even 5 months away, there's a flurry of preparation. I've filled out what feels like a mountain of paperwork, copied all of their records twice, and attended orientations meant to prepare the little ones and their parents for the upcoming change.

Throughout this process, I've realized just how much I've inadvertently been doing for my kids, rather than teaching them how. Little things like making sure that they can turn jacket sleeves right side out so they don't hold up the recess line or knowing that they can peel a banana on their own at lunch time.

These things just never seemed like a big deal. It's faster to help the kid get their coat on than it is to put down the car keys and take the time to walk them through doing it themselves. And when lunch is on the table, well it just makes sense to have it accessible from the start. But what felt easier at the time was really just past me finding a way to give me future me a massive headache.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

3 Reasons to Invest in Training in your Pharmacy (Video)

Posted by Cassandra Castillo on Thu, Mar 28, 2019 @ 09:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees

Point-of-Sale Beyond the Pharmacy

Posted by Karen Deckard on Thu, Mar 21, 2019 @ 07:00 AM

Pharmacy point-of-sale is a specialized tool. It must be that way to meet all of the requirements and needs unique to the pharmacy industry. Pharmacy system integrations, FSA card acceptance capabilities, and regulatory requirements are just the tip of the iceberg.

But just as the pharmacy industry itself is unique, we often see pharmacies that serve their communities beyond the pharmacy counter with distinctive product offerings and services. Soda fountains, gift departments, photo printing, DME product offerings and even small restaurants are just a few of the varied offerings our pharmacy customers have shared over the years.

The challenge for businesses like these often lies trying to figure out how to manage two distinctly different service types while keeping continuity for customers and staff.

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Tags: pharmacy point-of-sale, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

How Payroll Deduction of Employee Purchases can Help Your Pharmacy

Posted by Karen Deckard on Thu, Mar 07, 2019 @ 07:00 AM

What could be more convenient than picking up prescriptions, OTC medications and other pharmacy necessities in the same building that you work in? It seems like a given that employees would default to their own pharmacy for any of these purchases.

But as much sense as it might make for employees to swing in for that box of band aids and the bottle of antibiotic ointment over lunch or after a shift, pharmacies large and small still face competition from grocery stores and chain drug stores that carry everything an employee might need and more.

At the end of the day, your pharmacy and health system employees are like any other customer. They'll respond to pricing, convenience, and service. The one difference is that their expectations are likely to be higher. Employees will expect more out of the experience than your average customer.

Over the last several years, we've seen an increased drive to create a solid customer base out of pharmacy and health system employees. Along with creating special employee pricing and other incentives, payroll deduction has played a major part in this initiative.

While it might seem like a relatively small piece of the puzzle next to something like employee discounts, pharmacy point of sale systems with an integrated payroll deduction solution can play a big role in how many health system employees make use of a pharmacy's services.

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Tags: pharmacy, pharmacy point-of-sale, customer loyalty, prescriptions, employees, pharmacy pos

Tips for a Better Cash Management Strategy in Your Pharmacy

Posted by Karen Deckard on Thu, Feb 21, 2019 @ 06:00 AM

I'm pretty sure that not a day goes by where I don't talk with at least one RMS customer about credit card processing. From EMV, to P2PE, NFC, and Credit Card on File. All things credit card are a hot topic for any size pharmacy.

But credit cards aren't the only method of payment that matters in your pharmacy. Consumers in the U.S. are far from giving up their money clips and going cashless. According to this article, cash still accounts for about 31% of consumer transactions. Your pharmacy might do more or less depending on demographics, average ticket size or any number of other factors. But no matter the number, it's definitely too large to ignore.

All this doesn't change the fact that cash has it's downsides when your're running a business. Having an effective cash management strategy is important in order to both identify and avoid problems.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, employees, pharmacy pos

How to Make Emergency Preparedness Plans for your Pharmacy

Posted by Karen Deckard on Thu, Feb 14, 2019 @ 07:00 AM

This past weekend, northwest Washington showed just how much the groundhog's 2019 prediction for an early spring mattered. As Friday afternoon rolled around, the snow started falling. And it kept falling, pretty much all weekend long and late into Monday afternoon.

In the days leading up to our little winter storm, everyone was preparing for the worst case scenario-fearing days without being able to leave the house, potential power outages and who knew what else. Grocery stores were packed and it wasn't long before many began to run out of basics like bread, milk and eggs.

At the same time as I was watching newscasts showing panicked people rushing around to prepare for the storm, I got to experience a sharp contrast at RMS as emergency plans were calmly reviewed and put into action. With customers in every state across the country, the show must go on no matter what is going in our little corner of the world. So we checked the generators, tested battery backups, and made sure that every main office employee could still work and help customers just like normal. The ease with which we achieved business as usual in a less than ideal scenario served as a great reminder for how far a little preparation can take you.

If you don't have an emergency plan in place for disasters (weather or otherwise) here are a few helpful hints for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, employees, pharmacy security

How Do You Solve Issues with Upset Customers in your Pharmacy?

Posted by Karen Deckard on Fri, Feb 01, 2019 @ 06:00 AM

How many times have you walked out of a store because you couldn't find anyone to assist you? I can think of at least a few. So can most people. Depending on how desperate the need is, if a customer can't find help with something, it's easier to go somewhere else. And there are plenty of options for customers to choose from these days.

We know that locally owned independent and independent chain pharmacies have always had service that's a cut above the rest. You know your customers and your community, which gives you a competitive edge. But as more big retailers zero in on the importance of the customer experience, the bar gets higher and higher.

Making sure that your customers have the help they need when they need it now goes beyond having a well-staffed front counter. Service must go beyond that barrier to provide assistance where and when customers have questions. Having an employees available in the retail areas of your store to meet this need can play an important role in the continued success of your pharmacy.

Here are some tips to help you get started.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, OTC, Efficiency, employees

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

One Idea That May Drive Sales in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 29, 2018 @ 07:00 AM

 

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, Efficiency, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.