A focus on patient outcomes, safety and overall customer satisfaction dominates the world of pharmacies. Big or small, retail or outpatient, these are key factors that concern every pharmacist we talk with here at RMS.
While all these factors are related, they require different approaches, and checking all the boxes for every transaction isn't always easy. No matter how knowledgeable and well trained your staff is, leaving it up to a human factor leaves for a margin for error.
So how do you deal with these concerns? How can you verify that every transaction gets safety checks, make sure that customers have everything they need, and that they are satisfied when they leave the store? The answer rests with your pharmacy point-of-sale system. It's the last point of contact you'll have with each customer before they walk out the door. Here's how you can make the most of it.Read More
When I was in elementary school, I got the chicken-pox. My mother was well prepared with all of the traditional remedies but had determined that the best way for all of us to say sane would be to keep me busy. So instead of yelling at me to stop scratching, she started teaching me how to sew, bribing me with special fabric to make a very pink tote bag to haul my ballet gear to and from class. Ballet didn't last for very long, but my love of sewing grew and eventually became a passion for all things DIY.Read More
A few months ago, I started using curbside pickup service at the grocery store. The first few "pickups" were free so I figured I'd give it a try. It's not like I really hate grocery shopping, but I thought if I could spend one less hour a week listening to different variations of "Mom, can we go home now?" on repeat, it was definitely worth it.
It only took a couple of pickups to convince me that this was the way to go when it comes to necessities. It's easy, saves me time, and I actually get home with everything that was on my list.
Grocery is just one of the retail verticals adopting curbside pickup. What started at restaurants has now expanded to major retailers like Target and even Home Depot, who has announced a new program where customers can pick up online orders from a convenient locker.
If you've thought about curbside pick-up before, but just haven't taken the leap to implement the service, there's no time like the present to get started. If you aren't convinced it's the way to go for your pharmacy, here are some points which may make you reconsider.Read More
The last time you went shopping and received a paper receipt, what did you do with it? Did you carefully fold it, place it in your wallet for storage when you got home? Probably not. More likely, that receipt was carelessly shoved into a pocket, lost in a purse, or forgotten in the bag your purchases came in. And even if you did file that receipt away, did you actually ever go back and use it? Or on the flip side of things, when you actually did need a receipt, could you actually find it?
Think about all the receipt paper you go through each year. Consider the cost of printing AR statements and mailing them. Is this really the best, most cost effective way to run your pharmacy? Is it best for your customers? The answer is probably not, at least not all of them.
The solution? Embracing email receipts and other communications in your business. Here are 4 big reasons to take the next step and start using email more frequently in your pharmacy.Read More
Have you ever looked over the edge of the cliff, took a small step back and then a GIANT leap off the cliff into the water?Not only is this one of my favorite summer pastimes, it is also exactly how I feel with this new adventure in life. I have left the quiet, slow paced eastern Washington, and jumped into this crazy, fast paced (filled with traffic!!) lifestyle here in western Washington and started a new career with RMS.Read More
Running a business today isn't just about what you sell. In fact, it's probably less about what you sell than it's ever been before. More and more, customers are looking to identify with the companies they do business with. They want to understand what drives your business and learn your story.
Customers also want to know that the money they spend isn't just lining pockets, but actually doing some good in their community. This is where charitable giving in your business comes into play. A 2015 study showed that 70% of millennials state they'll spend more with companies that support charitable causes. This isn't a number that can be ignored, and it's not the only benefit to charitable giving.Read More
We've all been there. We try to plan our day as best as we can, but in the 21st century, with customer expectations, insurance and doctor demands, ill patients, and technology glitches, undoubtedly your day never ends up the way you thought. There's little doubt that it's never been tougher to make a pharmacy profitable.Read More
We all have habits that we adhere to that save us time or help us to make the right decisions. Like setting out the next day's clothes before bed so you have one less thing to worry about in the morning. Or meal prepping for the week so you aren't tempted to eat out or rushing every morning to pack something. There are dozens of little things that we do that help us fit everything we need to do into the day. And when we don't do even one of those little things, chaos is only too happy to make an appearance.
While a little extra coffee and a couple of ibuprofen may help you recover from a hectic morning, not everything is quite so easy. A slow-down in your pharmacy could have effects that continue to ripple throughout the day. But you can't always be there to make sure things go smoothly. And you're also human so even if you spend 60 hours a week in your pharmacy, something is probably going to get missed.
This is where pharmacy technology steps in to save us. You don't have to remember every little thing because your pharmacy point-of-sale system can do it for you.
We've talked before about big processes where automation is the key to success. When it comes to reporting, inventory management, A/R and customer loyalty, trying to do it without Pharmacy POS automation is far from easy or efficient. But what about the little things? Even taking extra time at the till can have a major impact on customer satisfaction and pharmacy staff efficiency. Here are just a few examples of how small changes in process at the point-of-sale can make a big difference.Read More