POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

How Will You Achieve Your Hospital Meds-to-Beds program goals this year?

Posted by Karen Deckard on Thu, Feb 07, 2019 @ 07:00 AM

Is a Meds-to-Beds bedside discharge program on your to-do list for 2019? For many organizations, implementing Meds-to-Beds will be high on the priority list this year as they strive to reduce re-admittance rates, increase patient compliance and satisfaction, and even boost outpatient pharmacy sales.

For many years, our EvolutionPOS and our EvolutionPOSV2 tablet have set the stage for Meds-to-Beds programs in organizations across the country. We've been happy to be able to help with so many different Meds-to-Beds Implementations.

But we've also learned that every implementation comes with its own unique set of challenges. Every organization operates just a little differently and for some, there are barriers to Meds-to-Beds implementation that might be a little bit difficult to surpass.

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Tags: pharmacy pos, prescriptions, PCI, customer service, pharmacy technology, mobile pharmacy pos, pharmacy point-of-sale

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: Pharmacy Profitability, OTC, pharmacypos, customer service, mobile pharmacy pos, pharmacy technology

Driving Sales in Your Outpatient Pharmacy with Mobile Point-of-Sale Technology

Posted by Karen Deckard on Thu, Jan 10, 2019 @ 07:00 AM

In 2011, pharmacy point-of-sale looked a bit different. There were lots of different options for software functionality, but the general footprint for all systems was pretty much the same. PC, monitor, receipt printer, barcode scanner, signature pad, cash drawer, fingerprint reader and maybe a customer display thrown in. If you wanted to shrink down the footprint or do something different, an all in one system was used to eliminate some of the hardware needs.

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Tags: pharmacy pos, Pharmacy Profitability, customer service, customer loyalty, pharmacy technology, pharmacy point-of-sale

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

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Tags: pharmacy pos, employees, Pharmacy Profitability, pharmacypos, customer service, pharmacy technology

One Idea That May Drive Sales in your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 29, 2018 @ 07:00 AM

 

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Tags: pharmacy pos, employees, Efficiency, Pharmacy Profitability, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

4 Simple Time Saving Tricks For Your Pharmacy [VIDEO]

Posted by Cassandra Castillo on Thu, Nov 01, 2018 @ 07:00 AM

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Tags: pharmacy pos, employees, Efficiency, Pharmacy Profitability, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

How do You Manage Patient Safety, Patient Outcomes and Customer Satisfaction in your Pharmacy?

Posted by Karen Deckard on Thu, Oct 25, 2018 @ 07:00 AM

A focus on patient outcomes, safety and overall customer satisfaction dominates the world of pharmacies. Big or small, retail or outpatient, these are key factors that concern every pharmacist we talk with here at RMS.

While all these factors are related, they require different approaches, and checking all the boxes for every transaction isn't always easy. No matter how knowledgeable and well trained your staff is, leaving it up to a human factor leaves for a margin for error.

So how do you deal with these concerns? How can you verify that every transaction gets safety checks, make sure that customers have everything they need, and that they are satisfied when they leave the store? The answer rests with your pharmacy point-of-sale system. It's the last point of contact you'll have with each customer before they walk out the door. Here's how you can make the most of it.

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Tags: Ortho Molecular Products, pharmacy pos, pharmacypos, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

Understanding When the Risk is Worth it

Posted by Karen Deckard on Thu, Sep 20, 2018 @ 07:00 AM

When I was in elementary school, I got the chicken-pox. My mother was well prepared with all of the traditional remedies but had determined that the best way for all of us to say sane would be to keep me busy. So instead of yelling at me to stop scratching, she started teaching me how to sew, bribing me with special fabric to make a very pink tote bag to haul my ballet gear to and from class. Ballet didn't last for very long, but my love of sewing grew and eventually became a passion for all things DIY.

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Tags: pharmacy pos, Efficiency, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

Are You Ready to Implement Curbside Pick-up in Your Pharmacy?

Posted by Karen Deckard on Thu, Aug 23, 2018 @ 07:00 AM

A few months ago, I started using curbside pickup service at the grocery store. The first few "pickups" were free so I figured I'd give it a try. It's not like I really hate grocery shopping, but I thought if I could spend one less hour a week listening to different variations of "Mom, can we go home now?" on repeat, it was definitely worth it.

It only took a couple of pickups to convince me that this was the way to go when it comes to necessities. It's easy, saves me time, and I actually get home with everything that was on my list.

Grocery is just one of the retail verticals adopting curbside pickup. What started at restaurants has now expanded to major retailers like Target and even Home Depot, who has announced a new program where customers can pick up online orders from a convenient locker.

If you've thought about curbside pick-up before, but just haven't taken the leap to implement the service, there's no time like the present to get started. If you aren't convinced it's the way to go for your pharmacy, here are some points which may make you reconsider.

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Tags: customer service, mobile pharmacy pos, pharmacy point-of-sale, pharmacy technology

4 Reasons to Embrace Email Receipts and Statements

Posted by Karen Deckard on Thu, Aug 16, 2018 @ 07:00 AM

The last time you went shopping and received a paper receipt, what did you do with it? Did you carefully fold it, place it in your wallet for storage when you got home? Probably not. More likely, that receipt was carelessly shoved into a pocket, lost in a purse, or forgotten in the bag your purchases came in. And even if you did file that receipt away, did you actually ever go back and use it? Or on the flip side of things, when you actually did need a receipt, could you actually find it?

Think about all the receipt paper you go through each year.  Consider the cost of printing AR statements and mailing them. Is this really the best, most cost effective way to run your pharmacy? Is it best for your customers? The answer is probably not, at least not all of them.

The solution? Embracing email receipts and other communications in your business. Here are 4 big reasons to take the next step and start using email more frequently in your pharmacy.

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Tags: pharmacy pos, Pharmacy Profitability, Efficiency, customer service, pharmacy technology, pharmacy point-of-sale, pharmacy

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.