POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

The End of Summer is Almost Here. Time to Prepare Your Pharmacy for Winter Weather

Posted by Karen Deckard on Thu, Aug 29, 2019 @ 11:55 AM

It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen?

Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming to a close. Soon we’ll be planning for flu shots, putting a fresh coat of waterproofing on our boots and, like it or not, entering the months of pumpkin spice everything.

Whether you’re savoring every sunny day on the calendar, or wistfully thinking of exchanging your t-shirts for sweaters, Labor Day is the first reminder that Fall and Winter are on the way. Bringing rain, wind, snow and well, who knows what else. This year, weather forecasters are already calling for a colder than normal winter and an active hurricane season.

So, while Labor Day weekend is a wonderful time for one last summer fling, it’s also a good time to review your disaster and severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in mind.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

Customer Loyalty in Your Pharmacy

Posted by Karen Deckard on Thu, Jun 06, 2019 @ 11:41 AM

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true?

In a new article, published in this month's Computer Talk, RMS President & CEO Brad Jones explores the reasons why pharmacies need a customer loyalty program and provides some helpful tips to get you started.

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Tags: customer loyalty, customer service, pharmacypos, Pharmacy Profitability

Wondering What's New at RMS? Find out from RMS President & CEO Brad Jones

Posted by Brad Jones on Thu, Apr 25, 2019 @ 11:47 AM

Change is something we encourage pharmacies to do every day. Well, not so much change as improve. It can be scary to take the leap sometimes, and it’s not always easy, but the upsides are well worth the effort.

At RMS, improvement is a goal that we embrace every day. Often, we’ll see those improvements take the shape of little things, like a new field on our case forms or a tweak in an internal process. Regularly, we’re focused on product enhancements and adding new features.  And occasionally, we find ourselves faced with something a little bit bigger.

Over the last few weeks, we’ve made some of these bigger improvements at RMS. I have been pleased to provide new opportunities to three long time RMS employees and I’m happy to share these improvements with you today.

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Tags: pharmacy point-of-sale, customer service, employees

4 Ways To Delight Tech Savvy Pharmacy Customers [VIDEO]

Posted by Cassandra Castillo on Thu, Feb 28, 2019 @ 08:52 AM

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Tags: pharmacy, pharmacy technology, mobile pharmacy pos, customer loyalty, customer service, prescriptions, Pharmacy Profitability, EMV, pharmacy pos

How Will You Achieve Your Hospital Meds-to-Beds program goals this year?

Posted by Karen Deckard on Thu, Feb 07, 2019 @ 07:00 AM

Is a Meds-to-Beds bedside discharge program on your to-do list for 2019? For many organizations, implementing Meds-to-Beds will be high on the priority list this year as they strive to reduce re-admittance rates, increase patient compliance and satisfaction, and even boost outpatient pharmacy sales.

For many years, our EvolutionPOS and our EvolutionPOSV2 tablet have set the stage for Meds-to-Beds programs in organizations across the country. We've been happy to be able to help with so many different Meds-to-Beds Implementations.

But we've also learned that every implementation comes with its own unique set of challenges. Every organization operates just a little differently and for some, there are barriers to Meds-to-Beds implementation that might be a little bit difficult to surpass.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, customer service, PCI, prescriptions, pharmacy pos

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: pharmacy technology, mobile pharmacy pos, customer service, pharmacypos, OTC, Pharmacy Profitability

Driving Sales in Your Outpatient Pharmacy with Mobile Point-of-Sale Technology

Posted by Karen Deckard on Thu, Jan 10, 2019 @ 07:00 AM

In 2011, pharmacy point-of-sale looked a bit different. There were lots of different options for software functionality, but the general footprint for all systems was pretty much the same. PC, monitor, receipt printer, barcode scanner, signature pad, cash drawer, fingerprint reader and maybe a customer display thrown in. If you wanted to shrink down the footprint or do something different, an all in one system was used to eliminate some of the hardware needs.

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Tags: pharmacy point-of-sale, pharmacy technology, customer loyalty, customer service, Pharmacy Profitability, pharmacy pos

Starting Off the New Year Right in Retail

Posted by Karen Deckard on Thu, Jan 03, 2019 @ 07:00 AM

New Years is generally a time of resolutions and fresh starts. A time for stifling bad habits and creating better ones. It's a really nice concept but we also know that wiping the slate clean isn't reality. And would we really want to even if we could? 

Hopefully in the last year, you saw some successes and positive changes in your pharmacy business. But you might have also hit a few hurdles, had a few false starts or even hit a brick wall or two. And that's okay. Those failures (and successes) are all just history and that it's time to learn from and use as you move forward. 

So how do you put together the ideas you have for the future and all of your business history to create a cohesive business plan for 2019 filled with achievable goals? It's not a simple question but you might be surprised at just how simple finding the answers can be with the right point-of-sale data.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, employees, pharmacy pos

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.