POS POV
The Retail Management Solutions Point-of-Sale Point-of-View

4 Questions to Ask About Pharmacy POS Partners

Posted by Karen Deckard on Thu, Nov 07, 2019 @ 04:18 PM

 

Last month, my kids joined a wrestling team. After breaking up skirmishes in the living room on a daily basis, we decided that if they were going to wrestle with each other anyway, they might as well learn how to do it properly.

After the first few weeks of uncertainty, they're getting into the rhythm of practices and tournaments, and are constantly asking me when they get to go to wrestling again. Their twice a week practices end with two excited little ones who can't wait to get home and practice their new skills.

This last practice however, my kiddos came home with heads low and the usual fountain of energy gone. Thinking that they'd met some wall in skill, or had been chastised by a coach, I prepared my best "hard work pays off" speech. Much to my surprise, the issue wasn't about ability or behavior, but rather about not having the right partner to practice with. One kids partner had been unfocused and off task, and the other had been resistant to lend a helping hand when it was needed.

Now of course, these are 5 and 6 year old kids, wrestling for a basic foundation, and most importantly for fun. So no harm done. But it's a good reminder of the importance of having the right person in your corner.

Let's face it, if you have the wrong partners in your pharmacy business, the results can be disastrous. So here are a few questions to ask, to help you find the right team of system and service providers for your pharmacy.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

Tips and Tricks for the Holiday Season

Posted by Karen Deckard on Thu, Oct 31, 2019 @ 01:18 PM

 

Halloween may be filled with spooky costumes, scary movies and haunted houses, but to me, Halloween doesn't have anything on the Holiday Season.

Maybe that's partly because Halloween is immediately followed by weeks of my children having way too much fun enjoying the spoils of trick-or-treating. But mostly, it's probably because the end of the year, and the Holiday Season, can be stressful. No matter how much I plan or how early I start, there never seems to be enough time to be comfortable.

For retailers, the holiday shopping season is likely to be in full swing in no time at all. With Thanksgiving falling later in the month this year, everyone is thinking about getting a jump start.

So, in what's become a bit of a holiday season tradition here at RMS, here are our top tips for keeping your retail pharmacy running smoothly during the holidays. And they're a couple weeks early, so you can get ahead of the rush. (Or at least give it your best try)

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, employees

What Happens When You Need Point-of-Sale Support?

Posted by Karen Deckard on Thu, Sep 19, 2019 @ 01:17 PM

We can all think of negative customer service experiences. Times when a brand or company didn't live up to our expectations or needs. It's frustrating, because even if you don't need support through 99% of a products life, that 1% of the time when you need it can shape how you feel about a company, regardless of how wonderful a product or service is.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, pharmacypos, pharmacy pos

The End of Summer is Almost Here. Time to Prepare Your Pharmacy for Winter Weather

Posted by Karen Deckard on Thu, Aug 29, 2019 @ 11:55 AM

It seems like such a short time since Memorial Day celebrations marked the beginning of summer. Suddenly it’s almost Labor Day. How did that happen?

Of course, my fingers are crossed that the sunshine ignores the date for at least another few weeks, but Labor Day is always a sign that the summer is coming to a close. Soon we’ll be planning for flu shots, putting a fresh coat of waterproofing on our boots and, like it or not, entering the months of pumpkin spice everything.

Whether you’re savoring every sunny day on the calendar, or wistfully thinking of exchanging your t-shirts for sweaters, Labor Day is the first reminder that Fall and Winter are on the way. Bringing rain, wind, snow and well, who knows what else. This year, weather forecasters are already calling for a colder than normal winter and an active hurricane season.

So, while Labor Day weekend is a wonderful time for one last summer fling, it’s also a good time to review your disaster and severe weather preparedness. Here are a few tried and true tips for pharmacies to keep in mind.

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Tags: pharmacy, pharmacy point-of-sale, customer service, pharmacy pos, pharmacy security

The Rule Book for Your Pharmacy Business

Posted by Karen Deckard on Thu, Jun 20, 2019 @ 01:47 PM

 

Have you ever played a game without fully understanding the rules? Frustrating right? You get the concept and the end goal but the first time or two you play there's confusion, arguing with team mates and opponents alike, and just a general feeling of exasperation.

Whether we're playing a board game or trying to understand the concept of Frisbee golf for the first time, there's only one thing that gets you through those first awkward attempts. Understanding how the game is supposed to be played.

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Tags: pharmacy technology, customer service, pharmacypos, Pharmacy Profitability, pharmacy pos

Customer Loyalty in Your Pharmacy

Posted by Karen Deckard on Thu, Jun 06, 2019 @ 11:41 AM

A good customer loyalty program can make a world of difference in your pharmacy. But in many pharmacies, customer loyalty is thought of either as unnecessary, or representing too much effort and cost to make a difference. But is that really true?

In a new article, published in this month's Computer Talk, RMS President & CEO Brad Jones explores the reasons why pharmacies need a customer loyalty program and provides some helpful tips to get you started.

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Tags: customer loyalty, customer service, pharmacypos, Pharmacy Profitability

Wondering What's New at RMS? Find out from RMS President & CEO Brad Jones

Posted by Brad Jones on Thu, Apr 25, 2019 @ 11:47 AM

Change is something we encourage pharmacies to do every day. Well, not so much change as improve. It can be scary to take the leap sometimes, and it’s not always easy, but the upsides are well worth the effort.

At RMS, improvement is a goal that we embrace every day. Often, we’ll see those improvements take the shape of little things, like a new field on our case forms or a tweak in an internal process. Regularly, we’re focused on product enhancements and adding new features.  And occasionally, we find ourselves faced with something a little bit bigger.

Over the last few weeks, we’ve made some of these bigger improvements at RMS. I have been pleased to provide new opportunities to three long time RMS employees and I’m happy to share these improvements with you today.

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Tags: pharmacy point-of-sale, customer service, employees

4 Ways To Delight Tech Savvy Pharmacy Customers [VIDEO]

Posted by Cassandra Castillo on Thu, Feb 28, 2019 @ 08:52 AM

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Tags: pharmacy, pharmacy technology, mobile pharmacy pos, customer loyalty, customer service, prescriptions, Pharmacy Profitability, EMV, pharmacy pos

How Will You Achieve Your Hospital Meds-to-Beds program goals this year?

Posted by Karen Deckard on Thu, Feb 07, 2019 @ 07:00 AM

Is a Meds-to-Beds bedside discharge program on your to-do list for 2019? For many organizations, implementing Meds-to-Beds will be high on the priority list this year as they strive to reduce re-admittance rates, increase patient compliance and satisfaction, and even boost outpatient pharmacy sales.

For many years, our EvolutionPOS and our EvolutionPOSV2 tablet have set the stage for Meds-to-Beds programs in organizations across the country. We've been happy to be able to help with so many different Meds-to-Beds Implementations.

But we've also learned that every implementation comes with its own unique set of challenges. Every organization operates just a little differently and for some, there are barriers to Meds-to-Beds implementation that might be a little bit difficult to surpass.

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Tags: pharmacy point-of-sale, pharmacy technology, mobile pharmacy pos, customer service, PCI, prescriptions, pharmacy pos

Implementing Mobile Point-of-Sale in a Retail Pharmacy Environment

Posted by Karen Deckard on Thu, Jan 17, 2019 @ 07:00 AM

Last week we took a look back at the very beginning of the mobile trend in pharmacy point-of-sale. And many of our regular blog readers thought "So what?". If you aren't operating an outpatient pharmacy, how does all that really apply if you aren't trying to run a meds-to-beds program?

As we learned very early on with the release of our EvolutionPOS register, mobile technology didn't just solve a big problem for outpatient pharmacies. It also filled gaps for independent and independent chain pharmacies across the country. In fact, independent pharmacies were some of the first customers to implement mobile technology, taking "cutting edge technology" to a whole new level.

Over the years, we've seen RMS customers use EvolutionPOS and the EvolutionPOSV2 Tablet in many different ways. Here are some of our favorite uses for mobile technology in a retail landscape.

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Tags: pharmacy technology, mobile pharmacy pos, customer service, pharmacypos, OTC, Pharmacy Profitability

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 

 

Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.