"When it was time to upgrade our previous POS system, we looked at many
options. We chose RMS because it was the best fit for us. We operate with a
large front end that includes gifts, home decor, soda fountain and a gift basket
service. I don’t know how we (or any drug store) would manage without a good
POS system.
The efficiency and accuracy that we have gained enables our staff to resolve
matters quickly and instills customer confidence. We are currently installing an
RMS system in our second store at a new location.
The economic advantage comes from the comfort of knowing our inventory and giving us tighter
control. Knowing what’s in stock and what isn’t, what is selling and what isn’t, is extremely helpful
to us on a daily basis.
Working with the people at RMS has been very positive. As we grow or meet special
challenges, they are there for us– finding solutions. Whether it’s new equipment or a unique need,
RMS is with us all the way."
-Evan Vickers, Bulloch Drug, Cedar City, Utah
"The RMS POS System has helped us improve customer service in many ways. Our customers get quick answers to their questions as our
data is accessible at the registers. Giving answers on the spot makes
many customers say ‘wow.’ That makes us not only look good, but feel
good too.
Expediency is what it’s all about throughout our store – in the pharmacy,
gift shop and café. We deal with a huge amount of data, and RMS allows
us to filter through and get exactly what we are looking for. Having this kind of technology
is important to us, we are always looking for more. From what we see in the marketplace,
there is nothing that compares to RMS. With RMS, there is always more to tap into, we
continue to learn more ways to make the system work for us.
All in all, we are very happy with the system. It allows us to interact on a personal level,
on a ‘technology is our friend’ level. With the time savings it allows us to provide our
customers with the level of service they have come to expect from us."
-Bill Hayes,
Haworth Apothedary, Haworth, NJ
"Working with the RMS system has absolutely made a huge difference in how we do business. We have been able to take complete control of
our store’s front end. Instead of creating headaches for staff members as we did with our old system, we are able to use the RMS tools quickly
and efficiently. We are especially proud of our loyalty program – it has just exploded in our 3 stores. Being able to give something back to the
customers is a win-win situation, and they love it. Overall, our efficiency has increased across the board. Our ability to manage inventory
across the stores has been invaluable. We also have great relationships with members of the RMS customer service staff. They are attentive,
helpful, and more than happy to stick with us until a problem is solved. Best of all, they work well with whomever in my organization calls.
It saves me time."
-Josh Lemm, Head Pharmacist,
Center Drug, Hopkins, MN
"RMS has increased our efficiency which means less customer confusion and more time for other things. RMS employees are excellent,
responsive, and quick - which makes us very satisfied. RMS has improved both our customer service and our business, every year, for
the last 5 years."
-Jim Smith, Owner & Pharmacist,
The Medicine Shoppe, Shelton, WA
"RMS has provided us with needed functionality by providing us with a centralized database. All items, costs and pricing are at
our fingertips. New items are added quickly and information is accessed easily. Our pricing issues have been greatly reduced. With
our 15 stores, having a common database makes it easy for our customers to shop at any one of our locations. Having centralized
accounts receivable streamlines the entire process. In the long term, we expect to greatly improve our efficiency. Doing business
with RMS is like working with friends and family. As a group, they are professional, reactive, and are quick to work out issues.
As each month passes, we are making great strides in creating a POS system that is just right for where we want to be."
-Keith Bibelhausen, President, Hartig Drug
"The RMS POS System has made a tremendous difference in the way we do business. We’re able to solve both internal and external
issues very quickly due to electronic signature capture. The inventory control feature is a fantastic tool. We never run out of product,
and we can see clearly how a certain area of the store is doing and respond accordingly. Our previous POS system had no customized
features for pharmacies. Plus, it was from a big corporation; we felt like a tiny blip on their screen. The RMS crew is friendly and
timely in working with us to solve any issues that arise. And they are very responsive when we have feedback for them about the
software. RMS has helped us to streamline things and to be more efficient. For us, greater efficiency means greater profits."
-Dirk White, NCPA Independent Community Pharmacist of the Year, 2007,
White's Pharmacy, Sitka, Alaska
"Cal-Med Pharmacy couldn't run its business as successfully without an RMS POS system. We use the system to manage our entire
inventory. If products aren't selling, we know it, and can move them out and something else in. With RMS, we have total control over
everything in the store from cash management and employee accountability to merchandising and promotions. The deep knowledge the system
provides enables us to make informed decisions quickly, and to be more profitable as a result. The system pays for itself in the profits
gained. The support team at RMS is made up of incredibly bright individuals with great people skills. Unequivocally, the RMS service
personnel listen, resolve issues, and best of all - they can talk to any one of our employees. With an RMS system, you will immediately
have the tools with which to make smarter, informed business decisions."
-John Bruce, Cal-Med Pharmacy, Mission Viejo, California
"I have to tell you, your company has the best support I have ever worked with. They are better than Xerox, Palm Pilot, and
definitely better than any other company I have dealt with in the pharmacy industry. Everyone on the team is always excellent to
work with and are just superb."
-Rick Strauss, Owner of Freehold Borough Pharmacy
