Retail Management Solutions, L.L.C. Online Privacy Policy

RMS's Commitment to Online Security
Personal Information that RMS May Collect Online
How RMS Uses Personal Information Collected Online
How Your Information May Be Shared
Keeping Your Personal Information Accurate
Computer Tracking and Cookies
Problems or Complaints with RMS’s Privacy Policy

RMS's Commitment to Online Security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by staff or volunteers designated to handle online complaints or requests. All RMS agents and contractors with access to personal information obtained on the RMS web sites are also bound to adhere to this policy. To protect the security of information supplied by businesses RMS online services, businesses are provided user names and passwords to access their information.
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Personal Information that RMS May Collect Online

RMS collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, product support issues, and complaint information. RMS may also collect business information from sole proprietorships that apply for online participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

RMS does not collect or maintain information from those actually known to be under the age of 18, and no part of our sites are structured to attract anyone under the age of 18.
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How RMS Uses Personal Information Collected Online

Unless you consent, we will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. We also process billing and business requests related to program participation. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other RMS programs and services and/or services provided by our partners. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a RMS list by contacting us at privacyreview@rm-solutions.com.
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How Your Information May Be Shared

RMS never sells or rents your personal or business information. RMS only shares information with our partners if you specifically consent unless you are filing a complaint against a partner. In the case of complaints, RMS will contact the partner on your behalf to attempt to resolve the situation.

RMS may also release personal information to appropriate governmental authorities under the following circumstances:

Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;

Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

Where your communication suggests possible harm to others.
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Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at privacyreview@rm-solutions.com.
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Computer Tracking and Cookies

Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. RMS uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the RMS sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
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Problems or Complaints with RMS’s Privacy Policy

If you have a complaint about RMS compliance with this privacy policy, you may contact our Privacy & Compliance Officer at:

Retail Management Solutions, L.L.C.
Privacy & Compliance Officer
4535 Lacey Blvd SE
Lacey, WA 98503

Via Toll Free Phone 877-767-1060

Or Via Email privacyreview@rm-solutions.com

If we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine's Privacy Policy Review Service by completing the complaint form.
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August 15, 2013

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RMS Pharmacy POS Library
"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things.RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA