Over the 10+ years I’ve worked at RMS, smaller pharmacies continually bring up the concern that they are too small to benefit from POS. They feel that because their front end is limited, they have a small staff, or don’t do a huge script volume, point-of-sale is overkill. This couldn’t be further from the truth, and let me explain why.Read More
For retail businesses, it seems that the battle to stay relevant is constant. For pharmacies, the needs of consumers are always evolving, and their options for obtaining the products that your independent pharmacy carries are seemingly endless. To say that trying to compete in today's market is overwhelming is a gross understatement. Especially when your competition includes online retailers that take the idea of convenience to a whole new level.Read More
In a post earlier this week, I encouraged you to think about mistakes and how you handle them in your pharmacy. Mistakes are inevitable and knowing how to acknowledge them, repair any damage caused, and move forward is so important.
But that doesn’t mean that errors and inaccuracies have to be a part of your day to day. In fact, they really shouldn't be. It goes without saying that accuracy is more important to pharmacies than pretty much any other retail business. And while you have checks and balances in place to ensure that your pharmacy customers get the proper medications, there are some other areas where accuracy matters that often get overlooked.Read More
I spent my Sunday curled up on the couch with my 2 year old twins. Not because it seemed like a great day to avoid the sun and catch up on cartoons but because the first bug of the season has struck my house. Instead of chasing little feet around the back yard, I spent my weekend monitoring fevers and chasing runny noses.Read More
When you are purchasing pharmacy technology, there’s probably a lot going through your mind. No matter what system you are replacing (or purchasing for the first time) it’s a big decision and a big investment.
The pressure to make the right decision can be immense. There are many factors to take into consideration. Features, ease of use, and cost often come into play. But there’s one more important area that is often overlooked that has a major impact on how satisfied you’ll be with your purchase. Is this new technology provider a good culture fit for your pharmacy?Read More
If you haven’t noticed, we at RMS are pretty passionate about helping pharmacies to improve, grow and succeed. We also passionately believe that for many pharmacies, what it takes to accomplish this has greatly evolved over the past 15 years.
While many pharmacies succeed with large front ends and even continue to grow, others are beginning to adapt to a new kind of business model. One that’s patient care focused. But running this model well takes more than a statement that your focus has changed. You need a plan and the right technology to make it happen.
We’ve seen a number of pharmacies adopt a more patient centric model over the past few years especially. And what we’ve learned is that there are definitely some key factors involved. Here are a few things to consider.Read More
When RMS first started out, electronic signature capture wasn’t a thing. We were actually the very first pharmacy POS provider to come to market with a solution. But it wasn’t easy. There were a lot of kinks, the hardware available at the time was only semi-reliable in the best of cases. We’ve come a long way since then. Electronic signature capture is a must have for any pharmacy. Operating without it slows down the checkout process and makes audits a lengthy and difficult process.Read More
These days it’s harder than ever to keep up with what customers want. That’s because customers are more knowledgeable than ever and they have seemingly endless options to choose from. We often talk about the customer experience and how it’s the most important thing for you to focus on in your pharmacy. But what makes up the customer experience? Specifically, what are customers looking for when they shop in your pharmacy?Read More
In theory, transactions at the register should be pretty simple right? Scan items, choose a method of payment, tender the transaction, and print a receipt. In reality, it’s rarely ever that simple. In the pharmacy industry, there are countless special needs that your POS system needs to be able to address without slowing down the checkout line. What’s more, you need to be able to set parameters in your system to meet your needs, and then be able to step back and not worry about them again.
Here are some of the most common things that independent pharmacies deal with every day, but that take an uncommon pharmacy POS provider to accommodate.Read More
It’s Monday morning. Your pharmacy is busy. Crazy busy. The phone is ringing off the hook and the line at the register doesn’t seem to be ending.
This is not out of the ordinary for you and your pharmacy staff. Sure, things are a little hectic, but it’s nothing you can’t handle. At least until you get the phone call telling you that your pharmacy is going to be audited. "Prepare for a deep dive," they tell you. "Don’t be surprised if it takes all day," you're told.Read More