The Retail Management Solutions Point-of-Sale Point-of-View

3 Ways Pharmacy Point-of-Sale helps to Secure Customer Information

Posted by Karen Deckard on Thu, Mar 02, 2017 @ 07:00 AM

The level of customer service that your pharmacy provides plays a major role in the overall success of your business. A exceptional customer experience can elevate your pharmacy to the next level so we often focus on ways to make that experience better, more convenient, easier and more unique.   

But believe it or not, customers do care more than just service and convenience. While these factors are important, they don't mean much if your customers don't trust that their information will be secure with your pharmacy. From personal information to credit card information, your pharmacy has a lot of data to protect and the potential costs of not doing so are extremely high.  

Pharmacy point-of-sale solutions can give you a leg up when it comes to securing customer information. Every sale in your pharmacy runs through your registers, so ensuring that data handled there is secure is a good place to start.  

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Tags: pharmacy, customer service, EMV, pharmacy credit cards, pharmacy pos

EMV and Credit Card Options That Fit your Pharmacy

Posted by Karen Deckard on Mon, Jan 16, 2017 @ 07:00 AM


As we reach the middle of January, we know that many pharmacies are interested in knowing the latest information on EMV.   

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Tags: pharmacy, EMV, pharmacy credit cards

Pharmacies - What's the latest on EMV?

Posted by Karen Deckard on Mon, Oct 03, 2016 @ 07:00 AM

Almost exactly one year ago, the EMV liability shift went into place. For most pharmacies, nothing really changed.  There was, and still is, a good deal of misinformation circulating about EMV and how it impacts business, but once pharmacies began to get a better understanding of the reality, some of the urgency began to fade. 

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Tags: pharmacy, EMV

Demystifying EMV Chargebacks in Your Pharmacy

Posted by Karen Deckard on Thu, Jul 21, 2016 @ 07:00 AM

Co-authored by RMS Director of Training Services, Brandon Bieleski

Since the formal EMV liability shift in Oct 2015, some merchants have experienced an increase in fraudulent EMV related chargebacks. With RMS’ release of EMV certification on the Ingenico isc250 signature capture pad via Vantiv Integrated Payments, the question of the moment is whether the risk involved with being liable for EMV related chargebacks is high enough to justify the cost for new hardware, capable of processing EMV transactions. To answer that question, you’ll need a firm understanding of what chargebacks are, why they happen and what you can do about them.

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Tags: pharmacy, pharmacy technology, pharmacypos, EMV

A Few Questions Answered about RMS' New EMV Solution

Posted by Karen Deckard on Thu, Jul 07, 2016 @ 07:00 AM

Last week, RMS announced release of a single hardware solution for EMV card acceptance and signature capture with Vantiv Payments.   We have been overwhelmed at the positive response we’ve received after publishing this information and are excited to start transitioning customers to this new solution. 

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Tags: pharmacy, EMV, pharmacy pos, pharmacy security

Credit Card Security in 2015 - September Update

Posted by Karen Deckard on Tue, Sep 29, 2015 @ 12:46 PM

October 1st is almost upon us and with it comes the official liability shift date for EMV.  Because there continues to be a large amount of misinformation circulating about EMV I want to take a moment to revisit what October 1st means for merchants.  

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Tags: pharmacy, pharmacy point-of-sale, pharmacypos, EMV, pharmacy security

Credit Card Security in 2015- May Update

Posted by Karen Deckard on Thu, May 07, 2015 @ 10:31 AM

EMV continues to be a dominant concern for many RMS customers. As we work towards release of our EMV solution there’s not much new to share, so in this months update I’ll be taking a more in depth look at some of our most frequently asked questions.  If you haven’t had an opportunity to review our previous updates, take a moment to read through our March Update article for a high level overview of EMV, Point-to-Point Encryption and other processing changes to expect later this year. I also recommend reading through all of the information available at www.rm-solutions.com/emv so you’ll be familiar with all of the terms discussed in this update.

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Tags: pharmacy point-of-sale, pharmacy technology, EMV

Pharmacy POS Credit Card Security in 2015 - March Update

Posted by Karen Deckard on Thu, Mar 26, 2015 @ 02:42 PM

Last month, we provided the first of many updates about what to expect this year as the credit card industry undergoes some pretty big changes.  Credit card fraud and data breaches continue to be major concerns for retailers big and small, so it’s important to understand the changes you will be seeing in 2015 that will help to protect your pharmacy and your customers.  

If you read last month’s update, you may notice that not much has changed since that very first letter. This month, in addition to emailing and posting this letter online, a copy will also be mailed to all RMS customers.  We encourage everyone to take a moment to read through this letter for all of the latest information on EMV, Point-to-Point Encryption and more.  

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, customer service, Efficiency, EMV

The Truth About EMV and What it Means to Your Pharmacy

Posted by Karen Deckard on Fri, Mar 06, 2015 @ 05:07 PM

I expect that by the end of this year, we may all get a little tired of being bombarded by information about the extreme changes that are being, and will continue to be, seen by the payment industry in 2015.  For pharmacies that face more regulatory and compliance changes in a year than most retail businesses see in a lifetime, it’s frustrating, overwhelming and just plain exhausting.  You’re most likely seeing all sorts of conflicting information about EMV, hearing all the hype about Apple Pay, and trying to figure out where Point-to-Point Encryption fits into this mess.  

While RMS customers will receive monthly updates on the status of EMV and other processing changes, it’s also important to understand why you might be receiving some different information from other sources.  This week, I wanted to take a moment to address some of the misleading, confusing, and just plain false information that has been circulating on this topic of late.

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Tags: pharmacy, pharmacy technology, pharmacypos, EMV

Credit Card Security in 2015

Posted by Brad Jones on Thu, Feb 12, 2015 @ 11:03 AM

It's hard to go a week or two these days without hearing news of another major data breach. These breaches cost businesses and consumers billions of dollars every year. The financial cost to businesses that were breached increased 9% in 2014 to $145 per stolen record. And this doesn't include the damage to reputation and the resulting loss of business. A data breach is something you simply can't afford. With this in mind, I'm going to explain changes you will be seeing in 2015 with regard to credit card processing that will help protect your business and your customers.

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Tags: pharmacy, pharmacy point-of-sale, pharmacy technology, PCI, EMV

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"RMS' [pharmacy POS system] has increased our efficiency, which means less customer confusion and more time for other things. RMS employees are excellent, responsive, and quick – which makes us very satisfied. RMS has improved both our customer service and our business, every year.." – Jim Smith, Owner & Pharmacist, The Medicine Shoppe, Shelton, WA 


Retail Management Solutions is the industry leader in pharmacy point of sale technology for retail and outpatient pharmacies. having installed more pharmacy POS systems in the independent and outpatient pharmacies than any other company, RMS has become the industry standard. Whether you operate a single register pharmacy, 15 register superstore, or have multiple locations, we have a fit for you. You can count on us for prompt service in all 50 states, 24 hours a day, seven days a week. RMS is proud to be the only pharmacy POS provider in the nation that focuses strictly on the pharmacy market.